Amazon Reviews in Phoenix, AZ | Glassdoor

Amazon Phoenix Reviews

Updated November 15, 2018
233 reviews

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Phoenix, AZ

3.5
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Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
141 Ratings

233 Employee Reviews

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Pros
Cons
  • "Work/life balance seems comparable to other places I've worked - not worse" (in 2483 reviews)

  • "I have no work life balance issues" (in 518 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (514)

    "An Amazing Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Manager in Phoenix, AZ
    Current Employee - Software Development Manager in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    I've been at Amazon for a month now, and I've seen none of the horror stories being communicated to the public, although Amazon is a large enough company that I'm sure there are good pockets and bad pockets. Everyone here is really smart, and wants to succeed both personally, and as a company. People collaborate and help each other, focus on data, and truly focus on the customer. Every company I've ever worked for talks about how important the customer is, but on day 2, they're forgotten. Amazon seems to genuinely focus on what's best for the customer, and it's awesome to be in meetings where people actually bring that up, and make decisions focused on long-term customer satisfaction.

    The opportunities to learn here are literally unlimited, and the opportunity to take on new responsibility is as well. I honestly believe you can be as awesome as you want here.

    Cons

    No cons, so far - seriously. Like I said, I'm sure Amazon has some bad pockets in it here and there, but this is an amazing job, an amazing opportunity, and the biggest thing I have to complain about is that it's a little chilly in our building. I can live with that.

    Does Amazon demand high quality, measurable results? Yes! Is it hard work? Yes! Is it rewarding? Yes! So I'm not calling that a 'con'. Work/life balance seems comparable to other places I've worked - not worse.


  2. "Good Job, Good Money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time (Less than a year)

    Pros

    Simple work, easy money, good people

    Cons

    I did not see any

  3. "Dock Worker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shipping in Phoenix, AZ
    Current Employee - Shipping in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Learn a lot of skills, experience with how a warehouse flows.

    Cons

    Not a lot of room for advancement, likely you will be working the same position for years.

    Lots of favoritism.


  4. "ICQA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Not as labor intensive as other departments.
    Leniency on TOT

    Cons

    Can get very boring at times.
    Looked down upon by other departments

    Advice to Management

    Listen to what works best for the employees and not what you think is best since they are the ones actually out on the floor.


  5. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Phoenix, AZ
    Former Employee - Customer Service Associate in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Amazon full-time (More than a year)

    Pros

    Great Benefits and oppurtunites to grow within

    Cons

    Not the best schedules and can get chaotic at times.

    Advice to Management

    Reach out and help build rapport with agents.


  6. "Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Phoenix, AZ
    Former Employee - Associate in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Amazon part-time (Less than a year)

    Pros

    Lots of people to meet

    Cons

    Rate, rate, rate is what they want


  7. "Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Flexible staff. Fluid workflow.

    Cons

    Favortism. Consistently need to check up on request made via management.

  8. Helpful (1)

    "Do not start in Hourly position - Will take time to upgrade - Internal promotion hard"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Engineer II in Phoenix, AZ
    Current Employee - Support Engineer II in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Overall the company is solid to work for, however, upgrading is very hard. If you have any kind of desired to move up, do not get hired as a hourly employee. The ability to move from hourly to salary depends on the department and it could take a long time for the department to even have open salary positions. Moving from department to department can be difficult as well unless you are good at selling yourself and being very bright and shiny. If you are just extremely good at working, but not really advocating for yourself, then this is not the type of company for you.
    The stock options are good, but are much better if you can get hired on as salary.
    Management positions are compensated well from everything that has been talked about. However, it seems management only does X amount of the actual work and more or less are in meetings day in and day out.

    Cons

    Work life balance can be hard if you want to promote within the company.
    Those who are not as knowledgeable, but more willing to advocate for themselves, will move up.
    If you are hired in as an hourly, you are going to have a hard time moving up the levels.
    Company is always pushing equality above quality.
    You are part of a machine that is moving at a blazing speed, if you can't keep up you will burn out.
    If you don't agree with your manager, you have the ability to say something, but not the ability to make them listen. Even if you have a large number of other employees saying the same thing.

    Advice to Management

    Start thinking about retention of good employees and less about public appearance.
    Remove the restraints on internal employees jumping levels.
    Start working on internal relationships and retention.
    Get management on the same page: Stop trying to out due everyone so you can get promoted and start working with your teams to make a real difference.


  9. "Current Employee - Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Really smart people, a lot of opportunity for growth, always encouraged to be innovative, think big, and create something new. Competitive salary and benefits with other major tech companies. 100% self motivating work environment. No dress code and 4 legged friends are welcome.

    Cons

    You have to be self motivated. NO ONE will hold your hand and tell you that you're doing a great job. If you need constant affirmations from management, this company isn't for you.

    Advice to Management

    None so far.


  10. "Inbound Stow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Stow in Phoenix, AZ
    Former Employee - Inbound Stow in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Amazon full-time (Less than a year)

    Pros

    Decent wage, lax supervision, can wear normal clothes to work/ no uniform

    Cons

    Management is abysmal. No clear lines of communication or chain of command. Goals that are set are unrealistic, and everyone is so afraid of not making rate that they won't fudge numbers or cook the books, they'll ATOMIZE them. Unless you're desperate and have ZERO other alternatives, don't work for these crooks! They'll work you until you drop!

    Advice to Management

    Try and retain people, not force them out. Reward those who stick by you, instead of trying to buy their silence and get them to leave before they complain to your newest stooges. Have clear and concise communication lines, and promote employee agency and self-direction.


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