Amazon Process Assistant Reviews | Glassdoor

Amazon Process Assistant Reviews

Updated August 7, 2018
192 reviews

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Process Assistant

3.7
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Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
112 Ratings

Employee Reviews

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Pros
Cons
  • "Work/life balance seems comparable to other places I've worked - not worse" (in 2306 reviews)

  • "No work life - personal life balance" (in 473 reviews)

More Pros and Cons

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ICQA Process Assistant in Dallas, TX
    Former Employee - ICQA Process Assistant in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Amazon full-time (More than a year)

    Pros

    Easy to move up if you work hard, great benefits.

    Cons

    Night shifts can be tough on families, and to keep moving up you will be on nights at some point

    Advice to Management

    None


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Process Assistant in Charlotte, NC
    Former Employee - Process Assistant in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time (Less than a year)

    Pros

    Fantastic benefits...they start on day 1. Fast paced environment, fun and energetic.

    Cons

    Competency level of tier I associates. Managemnet has little power to hold associates accountable for not performing job functions up to par.

  3. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - ICQA Process Assistant in Haslet, TX
    Former Employee - ICQA Process Assistant in Haslet, TX

    I worked at Amazon full-time (Less than a year)

    Pros

    VTO, 1st day benefits, climate controlled

    Cons

    Management could take some lessons in managing

    Advice to Management

    Treat people like human beings not robots!


  4. "Process Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Process Assistant in Lexington-Fayette, KY
    Former Employee - Process Assistant in Lexington-Fayette, KY

    I worked at Amazon full-time (Less than a year)

    Pros

    Awesome opportunity to develop soft skills.

    Cons

    It's hard to make happy everyone.


  5. "Process Assitant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Process Assistant in Rialto, CA
    Current Employee - Process Assistant in Rialto, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Very friendly managers that are willing to help you grow in or outside the company

    Cons

    Many fast paced sometimes stressful situations. Not as much to consider this a stressful job.

    Advice to Management

    Keep up the hard work!


  6. "Poor management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Process Assistant in Swedesboro, NJ
    Former Employee - Process Assistant in Swedesboro, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Amazon full-time (More than a year)

    Pros

    Great benefits, stock, and two half hour breaks,

    Cons

    Horrible Management (Area Managers), very dirty warehouse

    Advice to Management

    Stop the Area Managers from placing associates who can't make rate in direct functions. Such as Stow, Pick, Pack & Receiving.


  7. Helpful (2)

    "Warehouse Lead/Process Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Process Assistant
    Former Employee - Process Assistant
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Amazon (More than 3 years)

    Pros

    Hourly compensation for leads with generous time off options if balanced correctly. Good entry level leadership experience for people with no educational background.

    Cons

    Where to begin. One of amazon's core leadership principles is "hire and develop the best," however, nothing could be further from the truth. Amazon likes to dangle a carrot on a stick over hourly associates with empty promises of growing with in the company. I wont lie, at first I drank the Kool-Aid, but empty promises are nothing more but empty. Amazon will consistently hire fresh out of college managers, who possess no leadership experience to be nothing more but glorified mascots. For every 1 successful external hire there are 10 unsuccessful managers that ruin the already poor experience, which is surprisingly possible. All of the cons to hear on other reviews are TRUE. Work life balance is poor, there is no development, there is no training, associates are nothing more than numbers, operations managers cheat to artificially boost performance (throughput.) And finally when a few internal leads are promoted into leadership the offer is disrespectfully pathetic ($47,500 salary to work 14-16 hours a day up to 6 days a week during peak) which is about 10-20% lower than external hires. They feed you the total compensation Kool-Aid by showing you the 8 shares you receive after 2 years which if they don't work you to the bone first you'll actually manage to vest. Amazon is a JOB not a Career for most entry level associates and managers.The only way to change this is to stop accepting these pathetic offers from a company that netted 177 billion in 2017.

  8. "Tier 3 to Area Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Process Assistant in Los Angeles, CA
    Current Employee - Process Assistant in Los Angeles, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Fast pace, opportunity to develop and promote.

    Cons

    Associate retention. Un-kind way of communication from superior

    Advice to Management

    Balance relationship with associates and leadership


  9. "Not for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Process Assistant in Chattanooga, TN
    Current Employee - Process Assistant in Chattanooga, TN
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Great benefits, 401k, and time off.

    Cons

    Work/life balance, pay scale, promotional development

    Advice to Management

    Pay your people what they are worth


  10. "The work is okay; however the people are hard to deal with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Process Assistant
    Current Employee - Process Assistant
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Most of the associates are hard working and just want to be recognized for their efforts. It is a factory, more than a warehouse for a lot of locations and the work can be monotonous and tedious.
     The 4-day work schedule is great.
    The health insurance is affordable as well as the vision and dental. Access to 401k with matching. Stocks are awarded annually but have a long vesting schedule.
    Small monthly bonuses are given for people who take no time off of work.
     After a year, Tier 1 associates can get part of college tuition paid for a select group of majors.

    My fellow Process Assistants have been some of the best people I have ever worked with in my 25+ years of working experience. Sure we have our personal differences of whom we like and dislike, but I have never seen that get in our way of getting the business of getting customers their deliveries.

    Cons

    After working at two different warehouses, it's run by 20-year olds fresh out of college that are mostly the "know it all" types. And, when I say "run by" I mean the Area Managers and Operations Managers. In my experience, this is the worst part of the company, and the hardest part to deal with. These 20-year olds are gossipy, play favorites, and have very little in the way of actual leadership skills because this is their first job out of college. In my experience, the Tier 1s are a lot more mature than the AMs and OMs.

    It's so hard to come to work every day and push the Tier 1s to get faster and faster at their factory job while still pushing them to keep quality errors at a minimum. The Tier 1s get sick of hearing about rates, and feel like they are constantly being told negative things.

    Advice to Management

    The Process Assistants are some of the best assets you have. Why don't you promote more from within the company and not hire fresh out of college to people with no actual leadership skills nor work experiences.