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Amazon Process Assistant Reviews

Updated February 20, 2019
219 reviews

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Process Assistant

3.6
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Recommend to a friend
Approve of CEO
Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
126 Ratings

Employee Reviews

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Pros
  • "Flexibility & Work/Life Balance" (in 607 reviews)

  • "You will learn a lot in this place" (in 555 reviews)

Cons
  • "Work-life balance is tough sometimes" (in 2599 reviews)

  • "I have no work life balance issues" (in 536 reviews)

More Pros and Cons

  1. "Love my job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Process Assistant AFE (Sort) in Romulus, MI
    Current Employee - Process Assistant AFE (Sort) in Romulus, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Fast paced so time goes by fast. Every day I learn something new. Great opportunities for growth. Managers like to hear your ideas, and are open-minded to any change to better the department.

    Cons

    Sort side PA has a lot of responsibility. Conveyance relys on them, associates have to rely on sort PA or sort PG to fill in for bathroom breaks which can be difficult to keep up with your daily tasks when associates take a lot of breaks. If you have a good team though they do respect your time and do not abuse break time.

    Advice to Management

    Know going in that you will make mistakes, own them and learn from them. I wouldn't know half of what I know if some mistakes weren't made along the way. For a sort side AFE PA, log your associates out for bathroom breaks to ensure their time off the floor is tracked in case you get someone who takes advantage of break time. Keep your dwells clear and cpts should always be manageable.


  2. "Good Entry-level Leadership Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Process Assistant in Hebron, KY
    Former Employee - Process Assistant in Hebron, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time (More than a year)

    Pros

    - Huge company with a ton of different opportunities across the world, in any position you are interested in.
    - Process Assistant role in particular is an excellent opportunity for building leadership and management experience.
    - Very open-ended roles with lots of individual flexibility in driving your own success. Large departments have a variety of processes, goals, and the people to achieve them. As a PA, it's largely up to you to decide how to utilize your resources through your associates to achieve your department's goals.
    - Strong employee support from management and HR. Majority of managers are highly skilled, extremely focused on employee support and development, and strongly motivated for the success of the team.
    - Constantly exciting and ever changing situations and goals. No end to the creative and organizational potential for those willing to build off of it.
    - As a PA, you are the most immediate (indirect) supervisor and face of leadership for the vast majority of employees. Majority of your day is working with associates and solving their problems. Extremely good role for anybody who likes helping people. Many of the tier I associates are unskilled, and it is exciting to develop your associates into their potential.
    - Decent pay and benefits for an entry-level leadership role. Lots of potential for overtime if you are physically up for it (see cons).

    Cons

    - Easy to move up from Tier 1 to Tier III for anyone with professionalism and work ethic. Far more challenging to move from Tier III to Tier IV, requiring years of experience and a proven track record of being above and beyond as a tier III.
    - Use of broad "tiers" for a number of different jobs considered on the same level reduces wages and opportunities to move up past tier III.
    - Heavily chaotic, not particularly well-organized warehouses. Lack of consistent direction and a lot of wasted effort, resources. Good opportunity to excel and get noticed as a Process Assistant is building processes to make order of the chaos; however, clear organization is not the norm and you may encounter significant pushback.
    - Physically demanding - 10-12 hour days on your feet with continuous need to be present across a large department or the entire warehouse. Occasional mandatory overtime leading to 50-60 hour weeks during peak times.

    Advice to Management

    Prioritize the processes needed to achieve clear organization and communication with the team. This is a small investment in time for large rewards in reduced labor and materials costs.

  3. "Good pay but irritating"

    StarStarStarStarStar
    Current Employee - Process Assistant
    Current Employee - Process Assistant

    I have been working at Amazon full-time (More than a year)

    Pros

    Pay
    AM's expect a lot out of you and complain for things out of your control like rate

    Cons

    High turnover of employees. I have had 3 managers since I have started working there.


  4. Helpful (1)

    "Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Process Assistant in Edison, NJ
    Current Employee - Process Assistant in Edison, NJ

    I have been working at Amazon full-time (More than a year)

    Pros

    Decent pay, room for advancement.

    Cons

    High stress.
    High pressure.
    Must be a go getter.

    Advice to Management

    Be a top performer and always have a positive attitude. Incorporate leadership principals to your day to day.


  5. "Your building makes your experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Process Assistant in Chattanooga, TN
    Current Employee - Process Assistant in Chattanooga, TN
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Job security, possible development, and stock incentives.

    Cons

    Poor hours, poor employee culture, and insincerity from senior leaders.

    Advice to Management

    Cultivate your people not your numbers.


  6. "..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Process Assistant
    Current Employee - Process Assistant
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Decent pay and benefits for my area

    Cons

    Poor management, as a Process Assistant you will be the one expected to do all of the work while management takes the credit.


  7. "It’s fine"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Process Assistant in San Marcos, TX
    Former Employee - Process Assistant in San Marcos, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Amazon full-time (More than a year)

    Pros

    Room to move up in company

    Cons

    Same thing everyday, very grinding

  8. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Process Assistant in Lancaster, NY
    Current Employee - Process Assistant in Lancaster, NY
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Good resume experience
    Benefits
    Very Reasonable Time Off Options
    Fast Pace

    Cons

    Lots of miles spent walking


  9. "Great Place for Hardworking Person"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Process Assistant
    Current Employee - Process Assistant
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Amazon focuses on results and numbers. Managers don’t care who you are and where you’re from. If you work hard and is good at what you do, uou can be easily get promoted.

    Cons

    Poor communication within the organization. Often managers and senior ops managers would implement chamges without properly communicating with everyone.

    Advice to Management

    Reach out to associates. Empower them more. Most of them have brilliant ideas on how to improve the organization.


  10. "Process Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Process Assistant in Hebron, KY
    Current Employee - Process Assistant in Hebron, KY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than 5 years)

    Pros

    Plenty of Overtime when you need it

    Cons

    pushes 12 hour shifts, hard on the feet, no chairs