Amazon Reviews in Raleigh-Durham, NC | Glassdoor

Amazon Raleigh Reviews

Updated May 15, 2018
22 reviews

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Raleigh-Durham, NC Area

3.5
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Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
9 Ratings

22 Employee Reviews

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Pros
Cons
  • "Work/life balance seems comparable to other places I've worked - not worse" (in 2287 reviews)

  • "No work life - personal life balance" (in 472 reviews)

More Pros and Cons

  1. "Great Company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior ProServe Consultant in Raleigh, NC
    Current Employee - Senior ProServe Consultant in Raleigh, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 10 years)

    Pros

    1) very fast interview/hiring process - I received written offer 5 days after on-site interview. Amazing.
    2) Extensive technical training program to bring new employees up to speed.
    3) Great potential to develop profession career

    Cons

    Some of the 6 on-site interview people appeared to be selected randomly without much knowledge of job description, skill requirement, etc


  2. "A lot of work for the low pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Associate in Raleigh, NC
    Current Employee - Customer Service Associate in Raleigh, NC

    I have been working at Amazon full-time (Less than a year)

    Pros

    Work from home
    Employee discount
    Work/life balance

    Cons

    Very low pay
    Manager never available
    Having to deal with irate customers and emails at the same time
    Get surveyed by customer which can affect your job

  3. "Tilte"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - TAM in Morrisville, NC
    Current Employee - TAM in Morrisville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Great learning and technical opportunities

    Cons

    very intense and hard work


  4. "Great way to make decent money"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tier One FC Associate in Durham, NC
    Former Employee - Tier One FC Associate in Durham, NC
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Amazon part-time (More than a year)

    Pros

    Decent pay
    Okay hours
    Great people
    Warehouse experience

    Cons

    Hard labor
    Hard management
    Impossible standards

    Advice to Management

    Calm down, not everyone will meet the same expectations as others. We’re people, not machines.


  5. "No Place Like Amazon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA - Customer Service Associate in Raleigh, NC
    Current Employee - CSA - Customer Service Associate in Raleigh, NC
    Recommends
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    I love the company and what I get to do each day from my own home! The opportunities here are really endless. I can't imagine working anywhere else. It is life changing and so rewarding to be apart of something so amazing. LOVE MY JOB :)

    Cons

    There are none. I have no issues or anything negative to say.


  6. "Good for people with no other options"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Freelancer - MTurk Worker in Raleigh, NC
    Current Freelancer - MTurk Worker in Raleigh, NC
    Recommends
    Neutral Outlook

    I have been working at Amazon (Less than a year)

    Pros

    Flexible hours -work from home, whenever there are jobs!
    reliable pay- you can withdraw your earnings whenever you like!

    Cons

    below minimum wage- amazon uses a series of micro-jobs that each pay anywhere from a cent to ten dollars. Sometimes you can make as much as 20 per hour, but you won't be working constantly, and you compete with other workers.
    according to performance


  7. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Raleigh, NC
    Current Employee - CSA in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Being able to work from home.

    Cons

    First, the pay suck compared to a lot of other work from home positions. $10 is nothing compared to progressive who pays $15 to $19 an hour. When you get a temporary position and a shift differential, you are ALWAYS ramped back down after 3 months with your differential taken away. Nothing is permanent. I’ve held like 4 positions in almost 3 years and I cannot land a permanent one. A 25 cent raise every six months and that’s if you are in good standing. You can have 4 months of great work and then 1 week of awfulness and you are written up which means no raise for you because you are not in good standing. Your bad 1 week outweigh all the good you do at Amazon.

    Advice to Management

    Raise pay. Offer permanent positions. Get rid of the dumb restricted stock and give me my money throughout the year. Don’t let 1 bad thing outweigh all the good you have done for the company.

  8. Helpful (1)

    "Garbage management, Bad Co-workers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sorter in Raleigh, NC
    Current Employee - Sorter in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Amazon part-time (More than a year)

    Pros

    Flexible hours, Short Shifts, Holiday OT pay

    Cons

    Everything else, management, co-workers, air filtration

    Advice to Management

    Learn how to manager the time, give employees a break at the 2 hour mark, Give full 4 hours shifts.


  9. "Very low pay. Very stressful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Raleigh, NC
    Former Employee - Bilingual Customer Service Representative in Raleigh, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Amazon full-time (Less than a year)

    Pros

    Work from home. Discounts. Paid holidays. Double pay for OT.

    Cons

    Training is very short, and nobody, including managers, really know what's going on. So you're being thrown to the wolves after 4 - 5 days of training, and have to start taking real calls. Customers are always angry and want free stuff. You will lose all your teeth and hair from being so stressed out. Not worth it.

    Advice to Management

    Start your CSR's at $12 an hour. Hire managers who can read, write, and properly coach employees.


  10. "One of the top in the nation....but the employees are miserable."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Logistics Specialist in Apex, NC
    Current Employee - Logistics Specialist in Apex, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Good money, available overtime hours especially during peak season. Part-time associates who always work hard and it’s a pleasure to work with them.

    Cons

    Mandatory overtime during peak, frequent drastic changes in standard of work and scheduling, very few of those in management speak or act respectfully toward lower level employees, there’s NO COMMUNICATION, rules are consistently broken with no consequences while others are harshly punished or fired for their transgressions, the floor plan is disorganized and makes no sense, I see new faces everyday, it’s a stressful and poisonous environment to work in.

    Advice to Management

    Worry less about getting the best numbers at all costs and pay more attention to your employees happiness. Specific tasks should apply to specific job titles. There’s no excuse for not staffing part-time associates because full-time employees from a different department can do the job for free since they have to be there anyway. Also breaks are mandatory, the rushed method of 15 minutes for seasonal and part time associates including walking the entire length of the building twice, isn’t enough. These people are killing them selves. There’s excellence and then there’s extreme.


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