Amazon Retail Customer Service Representative Reviews | Glassdoor

Amazon Retail Customer Service Representative Reviews

Updated July 3, 2018
4 reviews

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Retail Customer Service Representative

4.7
StarStarStarStarStar
Recommend to a friend
Approve of CEO
Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
4 Ratings

Employee Reviews

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Pros
Cons
  • "Work/life balance seems comparable to other places I've worked - not worse" (in 2476 reviews)

  • "I have no work life balance issues" (in 516 reviews)

More Pros and Cons

  1. Helpful (2)

    "Best Customer Service Job in 25 Year Career!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - P2 Retail Prime Now Customer Service Representative in Columbus, OH
    Current Employee - P2 Retail Prime Now Customer Service Representative in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon part-time (More than a year)

    Pros

    Flexibility, focus on one call resolution, caring management, encourage out of box thinking, employee discount

    Cons

    Minimal advancement opportunity for part time associates, can be high volume, always changing atmosphere

    Advice to Management

    Part time associates want opportunity for advancement, too. Not everyone can work a full time schedule. Sadly, many talents are wasted by under utilizing the part time CSRs. Take the advice given by experienced reps, and find ways to avoid duplication of efforts. Also, if CSRs see a trend, please give us the benefit of knowing what we are talking about. Continue making the W@H reps feel like part of the team! Knowing we aren't alone makes all the difference on rough days.


  2. "Kindle Tier 2 Tech."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Kindle Technical Support & Retail/Customer Service Representative in Huntington, WV
    Former Employee - Kindle Technical Support & Retail/Customer Service Representative in Huntington, WV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon (More than a year)

    Pros

    Good environment, nice products and simple rules

    Cons

    Court not excusable for time off work so save your time for court if you ever have to go.

    Advice to Management

    get rehires back if it is due to just attendance allow them to come back. if it is for something serious then dont allow them to come back, or just forgive and forget, give a 1 year wait period and allow them to come back. I Was a top 50 for 3 months.

  3. "Retail Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Customer Service Representative in Heredia (Costa Rica)
    Former Employee - Retail Customer Service Representative in Heredia (Costa Rica)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time (Less than a year)

    Pros

    Great organizational environment, full benefits, they trust on you, you can be yourself

    Cons

    None, compare to other jobs in my experience..

    Advice to Management

    To improve your filter selection before hire permanent and seasonal employes


  4. Helpful (1)

    "Amazon and transportation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Retail Customer Service Representative in Heredia (Costa Rica)
    Current Contractor - Retail Customer Service Representative in Heredia (Costa Rica)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Amazon as a contractor (Less than a year)

    Pros

    During training you have transportation to almost everywhere in Costa Rica

    Cons

    After training you are on your own.

    Advice to Management

    Please hire internal people to handle the transportation, instead of paying some external companies that doesn't understand the business and the employees needs.