Amazon Reviews | Glassdoor

Amazon Reviews

Updated July 22, 2017
3,699 reviews

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Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
1,505 Ratings

3,699 Employee Reviews

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  1. Helpful (702)

    "Exciting Work, Abusive Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Engineering Manager in Seattle, WA
    Current Employee - Senior Engineering Manager in Seattle, WA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 8 years)

    Pros

    Jeff Bezos and his "S-Team" are brilliant and continue to make great decisions for long-term growth.

    You work with smart people, you work on exciting projects, you are pushed to your limits...which can be rewarding when you accomplish great things. The diversity of the potential work and innovation can be very alluring. I've often called Amazon my "Sexy Mistress...she's emotionally abusive, but she's so sexy that I go back for more punishment."

    Cons

    The management process is abusive, and I'm currently a manager. I've seen too much "behind the wall" and hate how our individual performers can be treated. You are forced to ride people and stack rank employees...I've been forced to give good employees bad overall ratings because of politics and stack ranking.

    Advice to Management

    Don't pretend that the recent NY Times article was all about "isolated incidents". The culture IS abusive and it WILL backfire once stock value starts to drop. I'm an 8 year veteran and I no longer recommend former peers to interview with Amazon.


  2. Helpful (2)

    "Fullfillment associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inbound Stow in Middletown, DE
    Former Employee - Inbound Stow in Middletown, DE
    Positive Outlook
    No opinion of CEO

    I worked at Amazon full-time (Less than a year)

    Pros

    Easy to get hired either directly through Amazon, or faster through a staffing agency, good benefits and ample water all around the facility, hundreds of people around at any given time, warehouses are very

    Cons

    the software is outdated so mistakes are rolled onto the backs of the employees, making a simple job a little more complicated, and less secure. Management is picked from preferred colleges, all college and university degrees are not respected in consideration, also advancement from within is more complicated than it should be.

    Advice to Management

    Hire management within from grass roots instead of recruiting out of college, it tends to disrupt chemistry of seasoned employees to respect leadership from someone they know they have more knowledge and applicable experience over, also invest in software updates to handle inventory tracking more efficiently

  3. Helpful (2)

    "Depends on where you work within Amazon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Product Manager in Seattle, WA
    Former Employee - Senior Product Manager in Seattle, WA
    Positive Outlook
    No opinion of CEO

    I worked at Amazon full-time (More than a year)

    Pros

    I love the overall culture of AMZN and the opportunity to work with so many talented and intelligent people. The location also can't be beat...simply put, Seattle is awesome!

    Cons

    Everything depends on the manager and department you work in at Amazon. Unfortunately, there's no way to accurately vet that before joining. While the culture is strong throughout the company, it isn't strong enough to avoid the scenarios of poor ego focused managers. While that's not unique to AMZN, it can be magnified with the type A personalities that are attracted and recruited to AMZN.

    Advice to Management

    The culture is significantly better than what it was a few years ago and I believe that is a direct result of a focus from management. So many talented people have left in the past because of a poor work environment, but it has changed....so, stay the course!


  4. Helpful (1)

    "Human Resources Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Louisville, KY
    Former Employee - Anonymous Employee in Louisville, KY
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Amazon full-time (More than 3 years)

    Pros

    Motivating, great pay, development, learning opportunities, fast pace

    Cons

    Overworked, pushed to hard with amount of hours, hard to change image if you make mistakes, say they want honesty but they really don't

    Advice to Management

    Learn people have limits and don't close your eyes to good employees with upward movement. If you really want people to speak openly, let them and don't hold it against them.


  5. "Could be a lot better if amazon cared more"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fulfillment Associate in Las Vegas, NV
    Current Employee - Fulfillment Associate in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Amazon part-time

    Pros

    -Just about every job here can be learned in a day
    - They do give extra pay for overnight workers
    -They actually weed out the lazy workers as best they can
    - Make it easy to change shifts when available
    -Sometimes they give gift cards for working longer hours
    -My current managers do the best they can to ensure the safety of employees in every form

    Cons

    - NO AIR CONDITIONING IN DLV1!!!!( And we are talking 90 -110+ degree weather)
    - Managers unfortunately play favoritism ( certain people can stay for as many hours as they like)
    - No full time positions ( instead they just create more part time shifts and hire more people)
    - Not many REAL benefits
    - Most equipment work for a day and is broken for like a month afterwards
    - Managers hardly let others do a different job without begging for it
    - HR doesn't really exist ( we have to talk to them through someone and majority of us never meet an actual HR person)
    - Takes way too long for them to train others in other fields
    - Mostly dead end job ( opportunities do happen but not often , at least at DLV1)

    Advice to Management

    The management needs to really push for more care at our division instead of sucking up to them to make it look like everything is okay. We could us SO MUCH improvement at this facility that could make everyone happier to be here. As it stands now, this is the most bittersweet job I have ever worked at so far.


  6. "Program Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Manager in Seattle, WA
    Current Employee - Program Manager in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Get to work with super smart and interesting people

    Cons

    Overly intense, lack of upward mobility, constant turnover

    Advice to Management

    Pay more attention to developing your people to avoid the constant attrition.


  7. Helpful (6)

    "Contract vs perm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Legal in Seattle, WA
    Current Contractor - Legal in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Amazon as a contractor (More than a year)

    Pros

    I have been working here for 9 months. I have stepped up to every project I was was thrown in. Lots of opportunities for growth.

    Cons

    I have given them my all on the project but in the end I was not good enough to be an Amazonian but I good to remain a contractor. The panel were ready to hire me but the bar-raiser wasnt. For nine months I have worked with them. Encourage by mgr. and colleagues, I was totally convince this was in my pocket. The suggestion was for me to take a lower level role which mean a pay cut. then work my way back up..... Aint happening!!!!!!!!!!!!!!!!!!! Ideally they want you for free.

    Advice to Management

    Treat your employees with respect and dignity. Re-evaluate your hiring process.

  8. Helpful (1)

    "Virtual Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Virtual Customer Service Representative in Atlanta, GA
    Current Employee - Virtual Customer Service Representative in Atlanta, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Easy hiring process
    Flexibility
    Working from home

    Cons

    Inadequate training
    Lethargic computer access
    Difficult to really get many things done
    Pay is too low for what is expected
    Constant team management changes

    Advice to Management

    Make processes to really help customer's easier
    Don't make so many changes to team management in a short period of time
    Fix the computer system access for at home workers
    Offer pay systematic pay increases for those who meet metric standards


  9. "It's okay, but will never know...."

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Fort Worth, TX
    Former Employee - Anonymous Employee in Fort Worth, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Amazon full-time

    Pros

    - Great Benefits
    - Incentives
    - Ability for Overtime

    Cons

    - Didn't have more new member orientations (1 1/2 month's til the next one came up).

    Advice to Management

    Schedule more orientation dates if you are mass hiring a lot of people.


  10. Helpful (2)

    "Not the greatest place to be a Systems Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in Seattle, WA
    Former Employee - Systems Engineer in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Amazon (More than 3 years)

    Pros

    Some really smart people there that will push you to be better.

    Cons

    In infrastructure there is no work/life balance. Even with overseas teams taking the nights, on call load was too much, maybe one truly free weekend per month. Management kept promising fixes to this while doing nothing about it.

    Advice to Management

    If you have open headcount and hiring isn't your #1 priority you are doing it wrong.


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