Amazon Reviews | Glassdoor

Amazon Reviews

Updated June 25, 2017
14,083 reviews

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3.5
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Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
7,212 Ratings

14,083 Employee Reviews

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Pros
Cons
  • Work life balance is a challenge (in 1724 reviews)

  • No work life balance around the holidays (in 376 reviews)

More Pros and Cons

  1. Helpful (13)

    "Amazon isn't all it's cracked up to be, unless you're an engineer you probably won't be happy"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Director in Palo Alto, CA
    Current Employee - Sales Director in Palo Alto, CA
    Doesn't Recommend
    Approves of CEO

    Pros

    It looks good on a resume. The visibility of the company may allow you to catch the eye of recruiters in the future.

    Cons

    The management is arrogant and unprofessional, the seem unqualified. There is such a strong emphasis put on the engineering side of the business, and none on the biz dev side. They do not understand what a sales person needs to be successful, if you are interviewing for a "sales" what they really want is a telemarketer.

    Advice to Management

    Take a management course! Where you went to college shouldn't matter when you are 40+ years old! Take the time to learn how to run your department, understand that engineering isn't the only component in a interactive advertising department/business.


  2. Helpful (9)

    "Pay raise? You get stock!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations in San Francisco, CA
    Current Employee - Operations in San Francisco, CA
    No opinion of CEO

    Pros

    Name recognition. Free candy. Color printer. Coffee comes quickly and often. As it is required for someone to submit a comment that has a minimum of 100 words, a brief sentence to explain what is necessary can be used to do the needful. Run-on sentences comparing unnecessary aspects were popular in previous corporations where once I worked. How at this point can one bring oneself to reflect upon such experiences yet get some complication out of simplicity can boggle one's mind briefly.

    Cons

    Low pay. Very crappy technical support internally. Overburdened with life. The office decor is falling apart with disrepair.

    Advice to Management

    Instead of yes men, give El honcho grande a dose of reality sometimes.

  3. Helpful (7)

    "Long hours and low pay."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Administrator in Lexington, KY
    Former Employee - Systems Administrator in Lexington, KY
    Disapproves of CEO

    Pros

    If you take advantage of the discounts, you can save a good bit of money. You definitely get recognised for doing good work and you can quickly earn respect throughout the company if you earn it. Comp time is easy to arrange if you have a decent manager.

    Cons

    60-80 hour work weeks are not uncommon during crunch times. You can usually take off a good chunk once the flames die down but Amazon would work you 24 hours a day if they could. Overall, IT staff are stretched thin and severely underpaid for what they are expected to accomplish.

    Advice to Management

    Either hire more entry-level people that are quick learners to ease off on the hours of senior admins or pay people what they're worth. Long hours and low pay do not lead to high retention rates no matter how good it looks for the stock-holders bottom lines.


  4. Helpful (15)

    "A fair website, but sucks as a place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Writer in Seattle, WA
    Current Employee - Technical Writer in Seattle, WA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    You own your own work

    Cons

    Highly politicized. People are literally not important. Career development is a joke. There is only one upgrade path.

    Failure in anything means a halt to upward movement. (I've seen great people stopped because of a relatively trivial error.)

    Compensation is truly horrendous, and benefits are Scrooge-like.

    Developers are a commodity, and work 80h weeks with oncall duty performing system maintenance.

    This is the most seat-of-the-pants and blame-the-victim company I've ever worked for.

    Hard work is not rewarded, because it's usually throwaway work.

    Long-term planning is a joke.

    Advice to Management

    What do you want to be as a company? How are the actions you take today related in any way to your future? Why do you discard great employees so easily? Why do you hire extremely talented people & then give them gruntwork to do?


  5. Helpful (3)

    "About what you'd expect when you sell your soul. You get a good price for it though."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Design Engineer in Seattle, WA
    Current Employee - Software Design Engineer in Seattle, WA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Money, Money, Money, Money, Money

    Cons

    Working conditions (small cubes), tools available (one-size-fits-all computers don't really fit all sizes), competence of project managers (disorganized, no formal requirements setting), the need to maintain your own systems (nighttime and weekend calls/pages), lack of testers, lack of support staff. Basically, engineers are highly skilled web developers and system administrators. The compensation scheme also doesn't put much emphasis on performance, so the compensation is pretty similar if you did a good job or a bad. And people who are jerks, who don't get along with anyone and disrupt teams, aren't handled. They stick around forever.

    Advice to Management

    Faster turnaround on evaluations, and put more emphasis on performance when determining compensation -- maybe move to larger bonuses (immediate bonuses -- 2-year-away stock doesn't count). Realize that a significant percentage of the best developers in the industry change jobs every 2-3 years. Make Amazon a place they want to stop in.
    Give developers more freedom to get more tools. You spend over 150K/year on them, but won't give them another gig of RAM? or a third monitor?
    Invest in TPMs. They need to be technical and understand requirements.
    Make it easier to get rid of people.
    Why can't we have more webdev's to do html?
    Why do most of us have pagers and not support staff who aren't developers?
    Why don't we have more testers?


  6. Helpful (1)

    "I can't believe I get paid to do what I love!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Marketing Manager in Seattle, WA
    Current Employee - Senior Marketing Manager in Seattle, WA
    Recommends
    Approves of CEO

    Pros

    Amazon.com has endless opportunities, not only for career advancement but for breadth of opportunities. In fact, they have a new shoe and handbag store called endless.com, check it out. Not to mention, amazonfresh.com (grocery delivery), smallparts.com (hardware store for R&D), web services for enterprise clients (target.com, sears.ca, etc.) and just about everything else on amazon.com.

    Cons

    It's tough to stay focused on one career path with so many different competing opportunities.

    Advice to Management

    Senior Management needs to get in the trenches every once in a while to truly understand the challenges we face with the customer. The manager that do this always seem to have the best perspective of what we are dealing with everyday.


  7. "Amazon a hard working and performance based rewards company"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Seattle, WA
    Current Employee - Senior Financial Analyst in Seattle, WA
    Recommends
    Approves of CEO

    Pros

    Amazon is an excellent place to work if you are driven and enjoy a fast paced and rewarding career with excellent upside potential. I like it how performance is rewarded with increased responsibiliites and stock based awards. The company is truely customer centric and is continuing to strive toward a better customer experience in all aspects.

    Cons

    It has very long hours and sometimes difficult to have a good worklife balance. Goals are very aggressive and there are expectations of weekend work.

    Advice to Management

    Maintain the aggressive stance but understand the impact on work hours.

  8. Helpful (7)

    "Not. Getting. Better."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Manager in Seattle, WA
    Former Employee - Software Development Manager in Seattle, WA
    Doesn't Recommend
    Approves of CEO

    Pros

    getting to work on massive scale; seeing how the whole process works; there really is a lot of ownership given to smart developers and teams, with mostly fairly little oversight. You are surrounded by smart and passionate engineers, for the most part, who have choices and want to be there.

    Cons

    no concern whatsoever for work v. personal life, with the examples starting from the VP level on down; developers spend much more time supporting legacy systems than writing new code; pager duty is unpredictable and can be nightmarish, inducing Stockholm Syndrome; more politics every year that make the place genuinely not fun to put your head down and do good work.

    Advice to Management

    what's the point? there's no evidence they listen.


  9. Helpful (1)

    "Amazon.com - a challenging environment where the sky is the limit"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Product Manager in Seattle, WA
    Current Employee - Senior Product Manager in Seattle, WA
    Approves of CEO

    Pros

    innovative projects
    darn smart people everywhere
    you will learn a lot
    data is king
    SDE's rule

    Cons

    employees are treated like a commodity
    few perks
    competitive
    salaries only average and you have to practically beg to get a bump

    Advice to Management

    treat employees as well as you treat your customers and you'd be better off


  10. Helpful (2)

    "Amazon.com and you're done."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Account Manager in Seattle, WA
    Current Employee - Technical Account Manager in Seattle, WA
    Approves of CEO

    Pros

    Being surrounded by talented and dedicated people. Seattle is a great place to live. The signing bonus wasn't bad and staying at the W hotel was nice. Can't wait til headquarters is moved to South Lake Union. It's just plain cool.

    Cons

    It's 24/7. You're always plugged in. The employee discount isn't all that. Tribal knowledge is rampant. Departments tend to work in silos. The food gets old after a while in the International District. Seattle winters are long and dark.

    Advice to Management

    Encourage career growth more. Give employees more incentive to want to work 15 hours a day. And encourage workers to step away from their computers throughout the day.


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