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Amazon Reviews

Updated August 19, 2017
3,800 reviews

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  1. "Could be better could be worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Team Lead in Grand Forks, ND
    Current Employee - Customer Service Team Lead in Grand Forks, ND
    Recommends
    No opinion of CEO

    Pros

    Its a fairly decent company to work for although it can get crazy and hectic come the holidays. The pay scale is fairly average I suppose however for the amount of work that you're required to do (ie putting in OT alot) and constantly changing work schedules (tends to change every 6-8 months) and dealing with angry customers makes it seem below average. Communication between management and employees can go either way. All in all not a bad place to work.

    Cons

    Schedules being changed every 6-8 months and the stress of dealing with really angry customers.

    Advice to Management

    n/a


  2. Helpful (8)

    "Amazon.com- work hard, no time for a life."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Area Manager in Louisville, KY
    Current Employee - Area Manager in Louisville, KY
    No opinion of CEO

    Pros

    Fast paced, huge company. There is a lot of development and expansion going on, the company is experiencing global growth.

    Cons

    There is an over emphasis placed on numbers and completing Kaizens without any being placed on personnel development and retention. With the frequent change in staff at all levels going on, it is hard to properly train and develop teams. Morale is low because no matter how hard teams work, overtime and lack of recognition are a constant. There is not a work/life balance for managers. Employee turn over at the area manager and operations manager level is high.

    Advice to Management

    Place more emphasis on getting to know your staff and establish a work/life balance so staff will remain happy and productive.

  3. "The company is decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Programmer in Seattle, WA
    Current Employee - Programmer in Seattle, WA
    No opinion of CEO

    Pros

    There is an excellent and competent workforce.

    Cons

    Jeff Bezos runs the compnay. It's his baby. There will never be a chance to take the top job.

    Advice to Management

    Focus on giving the sr. programmers more detailed visions so that they aren't struggling at the last minute to finish products.


  4. "Great brand, great stock, poor professional growth."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer II
    Current Employee - Software Development Engineer II
    Approves of CEO

    Pros

    Amazon is a great brand. If you tell someone you work at Amazon, outside of Seattle at least, you will inevitably hear, "Oh, I love Amazon!"

    Cons

    It is a very high entropy work environment, and so far I have a pretty dim view of the lower level managers. It doesn't seem like there's much opportunity for professional growth. The professional culture is mostly male and alpha-geek-centric.

    Advice to Management

    NA


  5. Helpful (3)

    "Join if you need some experience, but stay away if you are looking for a promotion."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Financial Analyst in Seattle, WA
    Current Employee - Financial Analyst in Seattle, WA
    Approves of CEO

    Pros

    Since the company is growing, there are a lot of opportunities to dig in and make a difference. If you don't have a lot of experience, it's a good place to start and learn. Additionally, the company is making history almost every day, and it's great to be part of the company's achievements.

    Cons

    This requires a laundry list:
    -The company is getting big and bloated, which gives departments reasons to be bureaucratic. Some departments take liberty with that and it can be difficult to persuade others in the company to do work that only their department is capable of doing.
    -If you're entry level, don't plan on moving up the company ladder here at all. I've seen high performers sit in the same job level for 7+ years. There's no structure for building your career - you have to figure out how you want to do this on your own.
    -A lot of the entry level work is simple and arduous, and only the managers get to do the interesting and satisfying work.
    -Frugality is defined as one the company's core values to a fault. Truly, being resourceful is one thing. But being cheap and preventing employees from getting resources they need to do their jobs is another.

    Advice to Management

    Start defining departmental responsibilities and hold people responsible to those responsibilities. For example, if a group of software developers builds and internal software suite for another department to use, don't let that department just build it and not support it. The structureless environment at Amazon will eventually cause a lot of waste.

    Jeff Bezos has the vision, but I'm not sure the operations folks at Amazon can carry out the mission well enough when Amazon is a 50B+ company.


  6. Helpful (5)

    "Great Place to have worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Program Manager in Seattle, WA
    Former Employee - Technical Program Manager in Seattle, WA
    Recommends
    No opinion of CEO

    Pros

    Really smart, motivated employees. You ship software often and can see the results of your work frequently. One year at AMZN is equivalent to several years of experience at most other companies. If you look around you can find really cool projects, many of which are greenfield and do not require supporting old code. Having Amazon on your resume will also open a bunch of doors for you. I received a never-ending stream of emails and phone calls from recruiters while I worked there. Generally speaking, you have a great deal of latitude in working on things that interest you.

    Cons

    Jeff Bezos is never going to retire. This means that VPs and above who are at Amazon are fully aware that they will never be CEO. It can be argued that this reduces the pool of talented leaders who are willing to work at Amazon. In my experience, the executives at Amazon tend to be less competent than at most other companies of similar size. Also, although they will claim otherwise, it's an intensely political environment. Many directors, VPs, etc can fail over an dover because they have been there forever.

    Carrying a pager is either neutral or a big negative. If your team has its stuff together it's minimally invasive. OTOH, if you're supporting crap pager duty can be hell.

    Advice to Management

    1) start pruning the maliciously incompetant directors and VPs. Just because Jeff Bezos likes them and they've been there forever shouldn't mean they can fail upwards

    2) Reduce the turnover. After 4 years 90% of the people with whom I worked my first year were gone.


  7. "Still new in amazon, so far so good"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer II in Seattle, WA
    Current Employee - Software Development Engineer II in Seattle, WA
    Approves of CEO

    Pros

    The work is pretty chanllenging, lots of new things to learn. and the money is pretty good.

    Cons

    It is a little bit overwhelming for new person.

    Advice to Management

    Good training program needed.

  8. Helpful (3)

    "love to be shareholder, but not employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Development Engineer II in Seattle, WA
    Former Employee - Software Development Engineer II in Seattle, WA
    No opinion of CEO

    Pros

    they are doing good business for sure. as a shareholder I would love to own it. their philosophy is customer centered, everything is to create the best customer experience, even at the expense of low profit margin, which I totally agree. the loyal customer base is essential.

    Cons

    however, they extend their frugality to its employees, plus awful operational load, crazy releasing cycles all contributes to its high turn over rate. if you are single new graduate, this is a place for you, there are fun projects for you. however if you are with family, think twice before you come.

    Advice to Management

    try to save your current employees rather than spending money on recruiters


  9. Helpful (2)

    "This place is still being run the same way it was when it started (with some minor improvements)"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Engineer III in Seattle, WA
    Current Employee - Software Development Engineer III in Seattle, WA
    Doesn't Recommend
    No opinion of CEO

    Pros

    It is the place to be for e-commerce. You won't get this kind of experience anywhere else. For someone with little experience, its a great place to get a lot of responsibility quickly.

    Cons

    The company hates to promote engineers. If you want to get promoted past SDE-II you're much better off becoming a manager. Some groups have bad support burdens and management doesn't seem to care. The environment itself is pure chaos. Goals and priorities change constantly.

    Advice to Management

    There is a huge gulf between Senior management and what really goes on. Lip-service is regularly paid to the idea of improving, but rarely does anything really change.


  10. Helpful (3)

    "Micromanagement will drive you crazy, but opportunities are there."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - UI Designer in Seattle, WA
    Current Employee - UI Designer in Seattle, WA
    Approves of CEO

    Pros

    Opportunity to work on many different projects, smart people in general. Genuinely oriented towards customers.

    Cons

    Constant, time-wasting micro-management. Absurd attention to tiny details by the most senior managers and VPs, and certainly by Bezos himself. Often a sense of wasted effort when some VP's whim changes. A very decentralized organization, which can make things very political--often the loudest jerk wins the argument.

    Advice to Management

    Trust employees to do their jobs better. Stop meddling. Provide actual strategic leadership, not vague ideas about "doing better." Also: get your dicks out of your hands and start providing some resources for professional development: educational and training budgets, conference travel, etc. Amazon is very frugal, to the point of being stingy with pretty much every benefit other than salary.


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