Amazon Senior Customer Service Representative Reviews | Glassdoor

Amazon Senior Customer Service Representative Reviews

Updated November 27, 2018
5 reviews

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Senior Customer Service Representative

4.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
3 Ratings

Employee Reviews

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Pros
Cons
  • "work life balance is a struggle" (in 2687 reviews)

  • "No work/life balance for most employees" (in 549 reviews)

More Pros and Cons

  1. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Seattle, WA
    Current Employee - Senior Customer Service Representative in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Amazon has been a good employer. The benefits are awesome.

    Cons

    The only downside is working for managers that don't know what they're doing. I've known more about my position than most of the managers I've worked for.

    Advice to Management

    Provide more opportunities for people who know what they're doing not just people that talk a good game in the interview.


  2. Helpful (1)

    "Customer service associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Customer Service Representative in Hyderabad (India)
    Former Employee - Senior Customer Service Representative in Hyderabad (India)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Amazon full-time (More than a year)

    Pros

    Nice and spacious office
    ambient to work

    Cons

    far from the city.
    Too much work load
    Treats employees like robots
    Useless HR team
    Internal politics
    Lesser growth oppurtunities
    Always a peak and always OT's at last minute

    Advice to Management

    Please treat your employees like humans than robots and also if you want to be the worlds most customer centric company, Then I suggest you to be first a employee centric company for your own better good.

  3. "Best place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Pune (India)
    Current Employee - Senior Customer Service Representative in Pune (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon (More than 3 years)

    Pros

    It's the most cool place to work at and work and fun both come together

    Cons

    Salary is an issue but nothing can be done in that

    Advice to Management

    Raise the salary bar for CS


  4. "It's still day one here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Customer Service Representative in Hyderabad (India)
    Current Employee - Senior Customer Service Representative in Hyderabad (India)
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Fast paced work environment. Never a dull moment, keeps you on your toes always!
    There will always be some problems with an organization of this size, but we always stay on top of it.
    Never would like to leave this place.

    Cons

    Not too many problems here.

    Advice to Management

    Have some more emotional connect with the peers.


  5. ""Great company""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Senior Customer Service Representative in Hyderabad (India)
    Current Contractor - Senior Customer Service Representative in Hyderabad (India)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon as a contractor (More than a year)

    Pros

    I like the environment and the Amazon Culture.

    Cons

    Ease the process of converting the employees into the Full-time job.

    Advice to Management

    Ease the process of Interview.