Amazon Specialist Reviews | Glassdoor

Amazon Specialist Reviews

Updated November 13, 2017
288 reviews

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Specialist

4.1
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Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
188 Ratings

Employee Reviews

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Pros
  • Get chance to learn a lot while working on a real world problem (in 425 reviews)

  • It really depends on the individual employees to maintain the work-life balance (in 339 reviews)

Cons
  • Work life balance is not easy to maintain (in 1970 reviews)

  • There is nearly no work life balance (in 422 reviews)

More Pros and Cons

  1. "Awesome environment to work in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Safety Specialist
    Current Employee - Safety Specialist
    Recommends

    I have been working at Amazon full-time (More than a year)

    Pros

    I really enjoy the fast pace environment. I am never bored at work and my days fly by. My team is awesome and great to work with. Great first job out of college!

    Cons

    No matter how prepared you think you are, peak will still be a nightmare.


  2. Helpful (1)

    "Kindle Education and Rapids"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Content Specialist in Seattle, WA
    Former Contractor - Content Specialist in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Amazon as a contractor (More than a year)

    Pros

    Lots of perks for employees to feel comfortable and happy at work, which makes for dedication and passion.

    Cons

    Easy for people to get silo'd and isolated when they are heads-down. Contractors miss out on many benefits while sharing the same space as FTEs--awkward.

    Advice to Management

    Make it easier for teams to hire contractors they like!

  3. Helpful (1)

    "Excellent Benefits, Flexible Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Transportation Specialist in Braselton, GA
    Current Employee - Field Transportation Specialist in Braselton, GA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Amazon has excellent benefits all around (investment, health care, and bonuses). Additionally the environment in which a field transportation associate works allows for being outside of facility the majority of the time, heavy interaction with most departments, and the ability to create software solutions on the fly to automate task that would otherwise take a lot of time.

    Cons

    Pay is decent for certain aspects of the position; however, the pay is not compatible with previous positions held at other companies and is not very competitive given skill sets expected of an employee in this role.

    Advice to Management

    Keeping employees in this position is imperative to ensuring the security of the truck yard. While the benefits are really good, retaining high quality employees often requires a company to step up their game regarding actual pay.


  4. "Amazon - Not as bad as they say"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Specialist in Seattle, WA
    Current Employee - Human Resources Specialist in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    - Great benefits, especially parental leave
    - Stock keeps going up
    - When you can get into an Amazon garage (long waitlist) parking is very reasonable for downtown Seattle
    - Ability to move around within the company. You are able to do many different things without having to move to a new company.
    - I have always been on teams that are very flexible regarding PTO, needing to WFH and arrive late/leave early.

    Cons

    - While it is getting better, there are lot of managers who need additional training. and a bad manager can tank you.
    - Pay is still not great for most things outside of tech. Especially if you are promoting within.
    - Promotion process is still very outdated and frankly not fair.
    - Lots of boomerang employees because it is easier to leave for a year or two and then come back for more money/stock.

    Advice to Management

    Move forward! This isn't the Amazon of the past. Let go of your old ways and embrace the changes the company is trying to make in management. It is the only way to keep growing and attracting/developing talent.


  5. "Brand Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Brand Specialist in Seattle, WA
    Former Employee - Brand Specialist in Seattle, WA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Amazon full-time (Less than a year)

    Pros

    Learned a lot more there than I have anywhere else.

    Cons

    Can be a toxic environment.

    Advice to Management

    A bit more training.


  6. "Awesome Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Catalog Specialist in Seattle, WA
    Current Employee - Catalog Specialist in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    A ton of growth opportunity. Really great managers and leaders throughout the company.

    Cons

    Day-to-day can get a little repetitive.


  7. "Standard Corporate Company but with mostly Helpful management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Specialist in Kennewick, WA
    Former Employee - Digital Specialist in Kennewick, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time (More than 3 years)

    Pros

    I loved the sense of community that each team felt like. Being on a close knit team while pioneering new spaces was one of the best work experiences I've ever had. To have survived the infamous Cloud Drive/Cloud Music release (Amazon underestimated the amount of people the new features would bring in and the team was woefully underprepared to handle the call/email volume and had vague blurbs at first). Brings a tear to my eyes just thinking about what my team went through during the weeks following that incident)

    Also how much other teams were willing to help out teams that were under heavy unexpected call volume. Amazon Instant Video broke (like it had a tendency of doing) but during this time, EVERYTHING went down. As in Can't connect to Amazon servers across ALL devices. My team, along with everyone else, pulled all but 2-3 agents to help AIV out (at peak, there was 800+ calls in queue).

    Management (at least to me) was amazing and super helpful.

    Cons

    How they handled CSMs and their philosophy of "if it works in retail, surely it'll work in digital".

    Oh, also how much health insurance actually costs you. For me and my daughter, it was about $750 a month, something I never noticed until way too late

    Advice to Management

    Please stop cycling managers every 6 months. Not only does it kill the team unity (my old boss was the best CSM ever until a specialty team decided to cause a lot of drama and caused their CSM to get fired, which resulted in my CSM getting pulled overnight to the new team)

  8. "Finally living the dream."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Staffing Specialist in San Bernardino, CA
    Current Employee - Senior Staffing Specialist in San Bernardino, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    1) Great compensation package
    2) Growth opportunities galore
    3) Positive Impact in all communities that we do business in
    4) It’s Amazon!! Nothing else to say!!

    Cons

    Should have worked for Amazon sooner

    Advice to Management

    On a scale from 1 to 10: Amazon is a 10


  9. "Human Resources"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Specialist II in Seattle, WA
    Current Employee - Human Resources Specialist II in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Very innovative and inspiring environment. You take ownership of your ideas

    Cons

    You have to be okay with learning on your own


  10. Helpful (1)

    "Amazon Robotics FC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Loss Prevention Specialist in Edison, NJ
    Current Employee - Loss Prevention Specialist in Edison, NJ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    TEAM concept. Respect for all. Challenging the individual to be better. Great benefits and salary. Room for growth. Face paced.

    Cons

    Needs more experienced mentors to coach and lead younger employees. More training for younger supervisors who have never lead people before.

    Advice to Management

    Continue on path. Build on leadership concepts. Teach no one way is a perfect way but a tool to build on.