Amazon Specialist Reviews | Glassdoor

Amazon Specialist Reviews

Updated June 13, 2018
427 reviews

Filter

Filter

Specialist

4.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
288 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • "Work/life balance seems comparable to other places I've worked - not worse" (in 2293 reviews)

  • "No work life - personal life balance" (in 472 reviews)

More Pros and Cons

  1. "Best Job I've Ever Had!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Non-Inventory Specialist in Columbus, OH
    Current Employee - Non-Inventory Specialist in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Plenty of room for advancement for anyone who is willing to work for what they want.

    Cons

    Can become monotonous if morale falls low.

    Advice to Management

    Learn as much as you can about your employees. It will help boost their spirits knowing that their manager wants to learn more about their AA's.


  2. "Learning Trainer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Learning and Development Specialist in Union City, GA
    Current Employee - Learning and Development Specialist in Union City, GA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Great benefits, decent pay, convience in travel

    Cons

    Bad communication, unfair treatment, lack of respect between management and staff

    Advice to Management

    Create more of an atmosphere where an employee can be respected

  3. "MARKETPLACE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Specialist in Des Moines, IA
    Current Employee - Collections Specialist in Des Moines, IA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Amazon full-time (More than 10 years)

    Pros

    $2,000 in Amazon Visa Gift Cards in your account every day

    Cons

    Sometime the Gift Cards are shipped to your home

    Advice to Management

    Add 9999 usdollar deposit to all accounts receivable


  4. "Yard Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Yard Specialist in Mobile, AL
    Current Employee - Yard Specialist in Mobile, AL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    100.00 Discount, that is it
    2 Shares of stock for full time employees, can't cash them in for 2 years (I think its 2, it might be 1)
    Decent health insurance, not good dental, never used vision
    Low Pay and they expect the world out of you.
    Fuss about overtime to much.

    About the best thing with Amazon is after 1 year they will pay for 95% of your education. Which is rarely took advantage of

    Cons

    Not enough opportunity. They are more likely to give a promotion to an outsider rather than someone within the company

    Advice to Management

    Promote from within and maybe your employees will stay with you.


  5. "EHS Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EHS Specialist
    Current Employee - EHS Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Fun exciting, top of line technology innovating the industry in every single department.

    Cons

    work hard! part of the Amazon motto

    Advice to Management

    develop internally & be respectful to all. Don't "fake it till you make it" if you are young and or inexperienced. Own both your successes and your failures to improve yourself and the company.


  6. Helpful (1)

    "Investigation Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Investigations Specialist in Seattle, WA
    Former Employee - Investigations Specialist in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Amazon full-time (More than a year)

    Pros

    -First two weeks of training provided great experiences into the fraud department or TRMS deparment at Amazon. It gets you pumped up about catching fraudulent activities and protecting AWS customers.
    -Team members are always willing to help and teach you better ways of going about your work
    -A lot of data analysis and data mining to draw a conculsion. Can be hard to pick up in the beginning, but after 6 months, you should be a pro.
    -Learning to deal with customers as well as financial institutions

    Cons

    -The work is not for everyone. It is extremely repetitive in the sense that you are receiving accounts to review everyday. This can be upwards of 150 - 200 accounts per day.

    -Metric is insane. As one of the mantras at Amazon is constantly raising the bar by hiring smarter people, well they constantly raise the bar of metrics as well. From initially 13-15 accounts per hour, they raised it to roughly 16-18 accounts per hour when I left. To give some perspective, if 1 single account takes you 15 minutes to resolve, you're already screwed. Sometimes, it may even take 30 minutes if you're dealing with some nasty situation. If you can't keep up with the pace, management comes down on you.

    -When i left, they implemented a call center system which tracks every single second and minute of what you do. They tracked when you go to the bathroom, when you take your breaks, and when you take your lunch. You have to record your time. One of the more ridiculous "metrics" they measure to view how productive we are as employees. I completely understand that at some point, you have to measure not only effectiveness of the employee but also the work they do, but when this system rolled out, let's just say it added some unnecessary pressure on top of metrics.

    -Management only cares about promoting themselves and what they can squeeze out of the employees, hence if the metrics is above and beyond, that means management is doing a good job, not you.

    -This role is a level 3 which opportunities to role into a level 4 senior investigation specialist. Now if you happen to decide that you want to apply for level 4 roles in the department, you have jump through multiple loops and get signature from managers and directors. They make the process of growing your career as hard as possible because they don't want you to leave a level 3 role. You can jump to other level 3 roles if you want to but you have to look around. If you want to jump outside of the department for other level 4 roles, other managers may not be as receptive even if you've reached out to them because you're a level 3. I had only 1 manager respond to me and she was a level 6. The job growth process at Amazon is a bit broken.

    Advice to Management

    Provide a career and not a grind. Provide opportunities and projects that can help employees grow instead of burning them out. I can't say for future managers in the department, but the way I was treated left a permanent scar.


  7. "A company where smart people get things done"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Brand Specialist in Seattle, WA
    Current Employee - Brand Specialist in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Great systems, smart co-workers, great pay

    Cons

    Could use more perks (snacks, fun)

  8. "Working for the roller coaster that is Amazon."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EHS Specialist in Irving, TX
    Current Employee - EHS Specialist in Irving, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    I enjoy the constant challenges and their inability to stay satisfied with the status quo. We constantly strive to be the best at what we do.

    Cons

    Most of the time, the work is tedious and it feels that too much time is spent trying to split hairs. Internal promotion candidates are often offered way less financial benefits than that of externals. They keep people down by making them chase the carrot rather than rewarding them for hard work.

    Advice to Management

    Recognize and reward your internal talent. Just because you already have us, doesn’t mean you shouldn’t appreciate our value. Goals for advancement should be more clear. For example: If top performers are classified by the network level impact they have, that information needs to be shared upfront and not during annual review time. Someone who excels in their work should feel appreciated and be given opportunity to take on more responsibility and also be fairly compensated for it.


  9. "Depends on management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Logistics Specialist in Lenexa, KS
    Former Employee - Logistics Specialist in Lenexa, KS
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Amazon full-time (More than 3 years)

    Pros

    Endless opportunities in all sorts of fields. Rapidly growing company with no signs of slowing down. Taking over the world.

    Cons

    Depending on what site you work at, management can be fickle. Certain sites, managers really care about your growth, other sites will leave you in the dust the moment they can. Unfortunately, I was at the latter.

    Advice to Management

    Don't tell people they have all the potential in the world and not develop them into that potential.


  10. Helpful (1)

    "Great job and team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Creative Content Specialist in Seattle, WA
    Current Employee - Creative Content Specialist in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    I love my job and I love that I'm encouraged to pursue my ideas and projects that interest me. There's no end to the possibilities at Amazon.

    Cons

    Lot's of people want to climb the ladder and it can be very intense. Though not in our group, Amazon has a reputation for expecting employees to put job over personal life. This can also be seasonally dependent.

    Advice to Management

    Encourage career development