Amazon Technician Reviews | Glassdoor

Find jobs for Technician

Amazon Technician Reviews

Updated February 11, 2019
150 reviews

Filter

Filter

Technician

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
84 Ratings

Employee Reviews

Sort: PopularRatingDate

Pros
  • "Flexibility & Work/Life Balance" (in 607 reviews)

  • "You will learn a lot in this place" (in 555 reviews)

Cons
  • "Work-life balance is tough sometimes" (in 2599 reviews)

  • "I have no work life balance issues" (in 536 reviews)

More Pros and Cons

  1. Helpful (1)

    "I really enjoy working here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Center Technician in Ashburn, VA
    Current Employee - Data Center Technician in Ashburn, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Diverse work force at a company that encourages solutions with numerous growth opportunities that span the globe.

    Cons

    New hires must hit the ground running. Amazon is a marathon with no finish line.


  2. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Contractor - Technician
    Former Contractor - Technician

    I worked at Amazon as a contractor (Less than a year)

    Pros

    Flexible schedule, Great Pay and good for hard working dudes

    Cons

    Peak periods with management pressure

  3. "An umbrella of chaos"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Technician in Los Angeles, CA
    Former Employee - Field Technician in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Amazon full-time (More than a year)

    Pros

    You work with very hard working people
    You will learn how to deal with tremendous ambiguity
    You will be pushed beyond you limits, which can be amazing for some and horrible for others
    If you’re lucky you get a great manager and teammates

    Cons

    The ambiguity of what you are doing can get just overwhelming. You have no control or any say in any top down decisions. You are WORKED at times to the brink of madness. Multiple days where I didn’t have time to take lunches or breaks. Would go hours on end with out eating because I just had no time between jobs. No company car for a job where you may drive over 100 miles a day. It felt like upper management only pretended to listen. The job went from us being consultants to literally becoming handymen. Had hardly any proper training on how to use drilling equipment, had no space to practice TV Mounting or security camera mounting. It took over a year to get semi professional looking polo shirts. It was simply a disappointing experience at the tail end of my time here.

    In less than 2 years I was absolutely BURNT OUT and dreaded going to work.

    Advice to Management

    Please listen to your Field Technicians. Implement their ideas. They are the face of Alexa and your boots on the ground. If you aren’t going to pay them more, give them better and bigger offices and please provide company cars. You’re a tech company, care a little bit more about those that represent your organization.


  4. Helpful (1)

    "Robotic Maintenance Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Robotic Maintenance Technician in Robbinsville, NJ
    Former Employee - Robotic Maintenance Technician in Robbinsville, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Amazon full-time (More than 3 years)

    Pros

    Abundance of over time

    Cons

    Management will not assist Technician on the floor, they all sat in their office even if help was required of them. They will look for any reason to fire top maintenance technicians

    Advice to Management

    Have the managers assist the technician on floor as needed so the daily operation can run smoothly


  5. "Datacenter Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Datacenter Technician in Columbus, OH
    Current Employee - Datacenter Technician in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Pay to responsibility ratio is good

    Cons

    work on-call shifts that restrict travel


  6. "IT Support Technician reveiw"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Support Technician in Los Angeles, CA
    Current Employee - IT Support Technician in Los Angeles, CA
    Recommends
    Positive Outlook

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Hands on experience with hardware, software and troubleshooting

    Cons

    limited permission for networking management

    Advice to Management

    Have 2 different tiers for technicians jr and sr


  7. Helpful (1)

    "The greatest place in the universe to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reliability Maintenance Technician III in Tampa, FL
    Current Employee - Reliability Maintenance Technician III in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Growth, expansion, upward mobility, incredible opportunities, work anywhere in the world, and the most money I have ever made as an industrial maintenance technician.

    Cons

    I work one weekend day per week.

  8. "Data Cebter Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Data Center Technician in Boardman, OR
    Current Employee - Data Center Technician in Boardman, OR
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Ive never worked in a place in which they treat you with such respect as a person and a female. At my previous jobs being a woman in the work force was tough so i was nervous to start here but ive never felt so comfortable in a job. They treat you with great respect and care about your well being too. Everyone works as a team and is willing to sacrifice their time to help you succeed too. They dont care about your race, background, whether youre male or female; if you work hard, you will move up fast. I 100% want to retire with this company.

    Cons

    i believe that there are no cons here.

    Advice to Management

    Keep doing what youre doing.


  9. "Amazon Smart Home Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Field Technician
    Current Employee - Field Technician
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    At first we felt like the company was invested in us. They gave us all the tools and training we needed to take care of customers.

    Cons

    - No raises in over a year. Still none in sight.
    - No vertical growth.
    - Laughable employee discount.
    - No stock plan, only RSUs that don’t vest fast enough.
    - No team outings or events.
    - There’s a No Tipping policy.
    - Forced to find a gas station for bathrooms.
    - Theres a hiring freeze. Our market needs double the staff.
    - Managers worry too much about conference calls and metrics instead of focusing on their people.
    - Tools such as company cards that we used to buy supplies and travel accommodations with were taken away.
    - We have to buy our own supplies.
    - New policies every week.
    - Management will change schedules with little or no notice. We’ve been through 5 schedule changes in a year. None of them have been fair.
    - Employees have to perform irrelevant/repetitive tasks, such as taking surveys, that do not help the customer or anyone.
    - Lots and lots of mileage put on your car. Drive rout logistics are not considered by management and they will make you drive across town when another technician was already nearby.
    - Only mileage reimbursement. No insurance assistance.
    - Uniform is uncomfortable. Still no jackets for the winter.
    - Internal app and software is out of touch for the job.
    - Expected to work when off the clock.

    Advice to Management

    Focus on your people. Take care of your employee and they will take care of the customers. Stop focusing so much on metrics, especially when it does nothing to improve customer experience. No more surveys. No more redeculing because you forgot to do a survey or didn’t start an appointment on time.


  10. Helpful (1)

    "Amazon Data Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Center Technician in Umatilla, OR
    Former Employee - Data Center Technician in Umatilla, OR
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Amazon (Less than a year)

    Pros

    Work on your own, Friendly environment, Weekly Pay

    Cons

    Lacks leadership communication, self-motivation needed, lots of walking

    Advice to Management

    better communication with junior techs, specially when starting. More training time, expect techs to learn faster than other employers.