Amazon Reviews in Tempe, AZ | Glassdoor

Find your next job here

Amazon Tempe Reviews

Updated February 11, 2018
19 reviews

Filter

Filter

Tempe, AZ

4.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
14 Ratings

19 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • While my work-life balance is great - others are having a different experience (in 2134 reviews)

  • Sometimes no work life balance and manager will not let you work overtime (in 444 reviews)

More Pros and Cons

  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Specialist in Tempe, AZ
    Current Employee - Lead Specialist in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Unlimited Growth potential and an incredible culture in a corporate office

    Cons

    High stress and you never feel like you can get to everything that needs to be done


  2. Helpful (1)

    "Training Not a Strong Suit for Amazon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Data Analyst in Tempe, AZ
    Former Employee - Production Data Analyst in Tempe, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Amazon full-time (More than 3 years)

    Pros

    The Pros to Amazon are the Benefits that you get first day, VCP ,it's like extra money on your check for the building being productive and also that Entry Level associates can move up in Company (easier if willing to relocate).

    Cons

    The Cons to Amazon are the training program, the childlike management, the lack of care for associates, and a horrible work life balance. Training was the biggest issue during my time at Amazon. I experienced lack of training at every level (from temp to production data analyst) and would have to just figure it out to do my job effectively. Management is not the most useful when it comes to handling associate concerns. It may be because of the predominately young management that Amazon loves to employ. Turnover is High at Amazon. I am told the reason is because Amazon doesn't really like keeping employees for longer than two years and having to pay benefits out. From the inside looking out...I can see it.

    Advice to Management

    Management unfortunately also suffers from NOT being properly trained for their roles and are thrown into sink or swim situations all the time. Managers can also be childish and unprofessional. It's true that you can find this everywhere but its centrally located at Amazon, there are a lot of them in the company

  3. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    You get an amazing amount of experience and to work with gifted individuals.

    Cons

    Work life balance can be stressed occasionally.


  4. "National Operations Center (NOC)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outbound Transportation in Tempe, AZ
    Current Employee - Outbound Transportation in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Great communication on training and great atmosphere in the work place.

    Cons

    No cons they work with you in all types of situations and help you resolve they do not just tell you do it this way or that way they walk you through the problem

    Advice to Management

    Keep it up


  5. "It's Always Day One!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Account Manager in Tempe, AZ
    Current Employee - Senior Technical Account Manager in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Full of opportunities every day. Maniacal customer focus. You have input into the tools and processes to make Amazon better. Great compensation package.

    Cons

    Due to the rapid and constant state of change, may be difficult for some to get in stride.

    Advice to Management

    Resist the urge to conform to the way our competitors do business. Day One is why we're in the news every day.


  6. "If you work hard you can grow within the company. Also lots of favoritism."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Centralized Flow Lead in Tempe, AZ
    Current Employee - Centralized Flow Lead in Tempe, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    biggest company in the world. pays well if you get a higher position.

    Cons

    Amazon treats lower level employees like garbage. there is no moral working in the fulfillment center.

    Advice to Management

    employees are human not machines.


  7. Helpful (6)

    "Amazon Seller Support Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Seller Support Associate in Tempe, AZ
    Current Employee - Seller Support Associate in Tempe, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Good pay for call center
    Reasonable hours/shift
    Get two days off in a row
    Lots of opportunity for growth/movement

    Hour(unpaid) lunches, great lake view

    Cons

    High pressure, high expectations, high stress
    Growing pains
    1 minute 30 seconds aftercall work time to compose a fully formatted email to seller after completing every call, annotate case with internal annotation, annotate self-evaluation poll, select category of the issue, select subcategory of issue, select action taken.

    4 minutes of personal time a day, or 20 minutes of personal time a week, whichever is less.
    Very difficult to get exception for disability
    Call handling time and case resolve rates are difficult to meet.

    Advice to Management

    More training for specialized departments
    Try not to micromanage employee bathroom breaks
    Increase after call time, to send quality, personalized, detailed emails to sellers.

    Cross-train associates so they are aware what each dept does
    Ease off call handling time, its about how much value we add to the seller in that interaction, not to get them off the phone and send them a sloppy email because we had very little time.

  8. Helpful (4)

    "Worst training EVER!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Seller Support Associate in Tempe, AZ
    Current Employee - Seller Support Associate in Tempe, AZ
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    At first glance the benefits are descent and so is the starting pay, until you hit the floor and realize even at twice the rate it isn't enough to be put through the stress.

    Cons

    Zero choice in shift, zero work life balance, work measurements based on random case allocation and you are penalized for partner sites errors in transfer and poor customer service. Inconsistency is rampant, be prepared for being told 5 different answers for the same policy questions all of which are incorrect, no worries for them it's your work that suffers not theirs. There is rampant favoritism and it's not based on skill level, having a superior attitude and belligerent interaction with peers paves the way for advancement. Darwinism may rule here, but clearly some gene pools should remain untapped.

    Advice to Management

    Instead of out dated cobbled together curriculum how about using some that technology to create a legit training course for incoming agents. Progression into other departments and management positions are all required to navigate this inadequate process and people come out the other end woefully unprepared to perform basic job functions.


  9. "Be careful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Transportation Analyst in Tempe, AZ
    Former Contractor - Transportation Analyst in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Amazon as a contractor (Less than a year)

    Pros

    Pay is decent as your paid weekly through a temp agency.

    Cons

    Serious lack of training, lack of supervisor/leadership involvement. Terrible communication with employees. If your badge does not work one day, it is because they have terminated you but have not told you or your agency (for temp employees).

    Advice to Management

    Stop treating contracted employees so terrible. Telling them that they will be part of the team and even giving them a schedule they can expect to work then just letting them go. I understand the use of a temp agency so you dont have to do all the paperwork and things that go along with hiring employees directly, but also giving them expectations of staying on for a long period of time and giving them a schedule to work after the busy season then the last week of your peak season just telling them that they are no longer needed is terrible. Also just disabling their badges after they leave and not telling them so they come back the next day to work and realize their badge does not work, only then to be told that they need to call their agency as they are not needed is terrible.


  10. "A good place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Software Development Engineer Internn in Tempe, AZ
    Former Intern - Software Development Engineer Internn in Tempe, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Amazon as an intern (Less than a year)

    Pros

    Environment is great. Salary is very competitive in Tempe

    Cons

    Weather is really hot, although we have air condition


Showing 19 of 21,745 reviews
Reset Filters