Amazon Reviews in Tempe, AZ | Glassdoor

Amazon Tempe Reviews

Updated April 9, 2018
21 reviews

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Tempe, AZ

4.4
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Amazon Chairman, President, and CEO Jeff Bezos
Jeff Bezos
16 Ratings

21 Employee Reviews

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Pros
Cons
  • Work/life balance seems comparable to other places I've worked - not worse (in 2255 reviews)

  • No work life - personal life balance (in 466 reviews)

More Pros and Cons

  1. "Excellent Company - Be Prepared To WORK Your Behind Off!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Amazon full-time (More than a year)

    Pros

    - Fast paced environment - minimal down time. It is "go, go, go!" in an extremely upbeat and team focused environment
    - Site, project, team, and personal goals and metrics are clearly explained what they are, how to achieve them, and how what areas we can work on to reach (and more often than not over achieve) those goals.
    - Performance reviews are on a weekly to bi-weekly bases to ensure all employees are achieving their personal goals as well as project, site and company goals
    - Management backs employee decisions. I really appreciated the ability to make more than snap decisions and really be able to dig into issues to resolve them without needing management approval. 100% of the time, as long as it wasn't infringing on my ability to do my primary job, management appreciated their employees working with other teams to help improve internal processes.
    - Communication between management, coworkers and other internal teams was some of the best I have personally ever encountered
    - Pay, benefits and schedules are second to none

    Cons

    - Metrics are focused a bit too much for my taste on the least controllable aspect of employee performance.

    Advice to Management

    I would only recommend a shift in focus of quality and performance reviews to areas that employees can actually control. Placing such an extreme focus on customer satisfaction surveys is dangerous in my opinion - employees stop following company policies simply to get a positive review as opposed to educating our customers why the policy is in place, how it helps them in the long run


  2. "Amazing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Analyst in Tempe, AZ
    Current Employee - Lead Analyst in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    They take care of you. They do a lot for their employees. Plenty of opportunity to grow with the company.

    Cons

    The only thing I can think of that would be a con for this company is that if you don’t like to work 40 hrs then it won’t be good for you.

  3. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Lead Specialist in Tempe, AZ
    Current Employee - Lead Specialist in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    Unlimited Growth potential and an incredible culture in a corporate office

    Cons

    High stress and you never feel like you can get to everything that needs to be done


  4. Helpful (1)

    "Training Not a Strong Suit for Amazon"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Data Analyst in Tempe, AZ
    Former Employee - Production Data Analyst in Tempe, AZ
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Amazon full-time (More than 3 years)

    Pros

    The Pros to Amazon are the Benefits that you get first day, VCP ,it's like extra money on your check for the building being productive and also that Entry Level associates can move up in Company (easier if willing to relocate).

    Cons

    The Cons to Amazon are the training program, the childlike management, the lack of care for associates, and a horrible work life balance. Training was the biggest issue during my time at Amazon. I experienced lack of training at every level (from temp to production data analyst) and would have to just figure it out to do my job effectively. Management is not the most useful when it comes to handling associate concerns. It may be because of the predominately young management that Amazon loves to employ. Turnover is High at Amazon. I am told the reason is because Amazon doesn't really like keeping employees for longer than two years and having to pay benefits out. From the inside looking out...I can see it.

    Advice to Management

    Management unfortunately also suffers from NOT being properly trained for their roles and are thrown into sink or swim situations all the time. Managers can also be childish and unprofessional. It's true that you can find this everywhere but its centrally located at Amazon, there are a lot of them in the company


  5. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tempe, AZ
    Current Employee - Anonymous Employee in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than 3 years)

    Pros

    You get an amazing amount of experience and to work with gifted individuals.

    Cons

    Work life balance can be stressed occasionally.


  6. "National Operations Center (NOC)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outbound Transportation in Tempe, AZ
    Current Employee - Outbound Transportation in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Great communication on training and great atmosphere in the work place.

    Cons

    No cons they work with you in all types of situations and help you resolve they do not just tell you do it this way or that way they walk you through the problem

    Advice to Management

    Keep it up


  7. "It's Always Day One!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Account Manager in Tempe, AZ
    Current Employee - Senior Technical Account Manager in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (More than a year)

    Pros

    Full of opportunities every day. Maniacal customer focus. You have input into the tools and processes to make Amazon better. Great compensation package.

    Cons

    Due to the rapid and constant state of change, may be difficult for some to get in stride.

    Advice to Management

    Resist the urge to conform to the way our competitors do business. Day One is why we're in the news every day.

  8. "If you work hard you can grow within the company. Also lots of favoritism."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Centralized Flow Lead in Tempe, AZ
    Current Employee - Centralized Flow Lead in Tempe, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    biggest company in the world. pays well if you get a higher position.

    Cons

    Amazon treats lower level employees like garbage. there is no moral working in the fulfillment center.

    Advice to Management

    employees are human not machines.


  9. Helpful (6)

    "Amazon Seller Support Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Seller Support Associate in Tempe, AZ
    Current Employee - Seller Support Associate in Tempe, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    Good pay for call center
    Reasonable hours/shift
    Get two days off in a row
    Lots of opportunity for growth/movement

    Hour(unpaid) lunches, great lake view

    Cons

    High pressure, high expectations, high stress
    Growing pains
    1 minute 30 seconds aftercall work time to compose a fully formatted email to seller after completing every call, annotate case with internal annotation, annotate self-evaluation poll, select category of the issue, select subcategory of issue, select action taken.

    4 minutes of personal time a day, or 20 minutes of personal time a week, whichever is less.
    Very difficult to get exception for disability
    Call handling time and case resolve rates are difficult to meet.

    Advice to Management

    More training for specialized departments
    Try not to micromanage employee bathroom breaks
    Increase after call time, to send quality, personalized, detailed emails to sellers.

    Cross-train associates so they are aware what each dept does
    Ease off call handling time, its about how much value we add to the seller in that interaction, not to get them off the phone and send them a sloppy email because we had very little time.


  10. Helpful (5)

    "Worst training EVER!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Seller Support Associate in Tempe, AZ
    Current Employee - Seller Support Associate in Tempe, AZ
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Amazon full-time (Less than a year)

    Pros

    At first glance the benefits are descent and so is the starting pay, until you hit the floor and realize even at twice the rate it isn't enough to be put through the stress.

    Cons

    Zero choice in shift, zero work life balance, work measurements based on random case allocation and you are penalized for partner sites errors in transfer and poor customer service. Inconsistency is rampant, be prepared for being told 5 different answers for the same policy questions all of which are incorrect, no worries for them it's your work that suffers not theirs. There is rampant favoritism and it's not based on skill level, having a superior attitude and belligerent interaction with peers paves the way for advancement. Darwinism may rule here, but clearly some gene pools should remain untapped.

    Advice to Management

    Instead of out dated cobbled together curriculum how about using some that technology to create a legit training course for incoming agents. Progression into other departments and management positions are all required to navigate this inadequate process and people come out the other end woefully unprepared to perform basic job functions.


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