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Amdocs Reviews

Updated June 27, 2017
907 reviews

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3.0
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Amdocs President, CEO, and Director Eli Gelman
Eli Gelman
285 Ratings

907 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "There other places better then Amdocs."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior SME in Champaign, IL
    Current Employee - Senior SME in Champaign, IL
    Doesn't Recommend
    No opinion of CEO

    Pros

    Good compensation package, oportunities to travel and see many places, workplace environment is ok, possibility of relocation to other sites.

    Cons

    Poor salary, promotions are made not on good criterias, weak organisation and professionalism

    Advice to Management

    make sure that you keep the good people, because the knowledge is always lost and a lot of projects are starting again from the beginning due to this.In this way we will never go ahead.


  2. "Good place"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Alpharetta, GA
    Former Employee - Project Manager in Alpharetta, GA
    Approves of CEO

    Pros

    Learn a great deal about telco

    Cons

    many layers of hierarchy; for some travel is too taxing

    Advice to Management

    Keep up the good job and continue the growth momentum

  3. "Not a company that appreciates or values employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Seattle, WA
    Current Employee - Manager in Seattle, WA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    People and peers are truly special and wonderful; hard working!

    Cons

    Excessive bureacracy for every employee level, but worse the lower you go; complete lack of trust in empoyees

    Advice to Management

    Hire more competant people and do away with favoratism


  4. Helpful (1)

    "Not so great, but there's worse."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Atlanta, GA
    Current Employee - Director in Atlanta, GA
    Approves of CEO

    Pros

    Global company which allows employees to relocate worldwide and supports a culturaly diverse environment. Pretty good level of job security for good performers. Decent compensation (but far from great). Could be an interesting challange, depending on the actual task you get.

    Cons

    Mediocre benefits and compensation level relative to the amount of work demanded. From Director level and up, advancement is purely political and is completely unrelated to talent, skill or performance. There are many upper management positions currently filled by "deadwood" - people who do absolutely nothing but get paid a high salary. Management is actually supporting a culture of secrecy and opaqueness in internal communications.

    Advice to Management

    Keep strong people in management positions and don't let them leave. Pay more attention to employee satisfaction.


  5. "You always have a choice"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior SME in Champaign, IL
    Current Employee - Senior SME in Champaign, IL
    No opinion of CEO

    Pros

    Vast exposure to various systems and technologies, if not latest technologies.

    Cons

    respect for colleagues is dismal, people often feel that responsibility is a burden. Incompetent managers.

    Advice to Management

    Improve your self-respect and treat your employees with better respect.


  6. Helpful (1)

    "If you are only working for the money this is the place"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Sales in San Jose, CA
    Former Employee - Director of Sales in San Jose, CA
    Recommends
    No opinion of CEO

    Pros

    The money was good, benefits too

    Cons

    Management wasn't interested in the workers being satisfied in the least.
    There was also a rule about speaking the language of the country that you were in at the time.
    The managers over from Tel Aviv ignored it when it suited them, left us in the dark quite often and offended some clients

    Advice to Management

    There are a lot of smart people working there, the management should pay more attention to them


  7. "Amdocs"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Group Leader in Atlanta, GA
    Current Employee - Group Leader in Atlanta, GA
    Approves of CEO

    Pros

    Opportunities, flexibility in career choices. If you started as a tester, there are good chances you will continue to development, then step by sales department role and find yourself in a completely different career place. Sometimes, or to some people this is an advantage, to other - not a benefit, if you are pursuing a goal to become an expert in your field...

    Cons

    Promotion based on a chance rather then on actual performance. You can be promoted because someone left, got fired, etc, it is not related to how exactly you perform on a daily basis, rather then on a chance.

    Advice to Management

    Don't recruit outside of the company for middle management positions

  8. "Not the best management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior SME in Seattle, WA
    Former Employee - Senior SME in Seattle, WA
    Approves of CEO

    Pros

    Working for a leader in software development and implementation in a vertical industry (telecommunications).

    Cons

    Poor communication skills of the middle/senior management team (the exception are among the managers with good to fluent English and good knowledge of the North American culture) - this is explained as the majority of the managers are coming from technical roles and minimal to none management training or knowledge. Management brings a lot of stress into the daily routine as if today is the end of the world. Among the many managers I've worked only one stood out from the crowd.

    Advice to Management

    1. Read good management and leadership books and start applying what you read - your technical background helped in the past and may help in the future but this is not enough in a management position.
    2. Once you become a manager (and much more earlier) the communications skills are essentials in being an effective manager. Since a lot of senior managers do not have outstanding communication skills the new managers promoted or hired lack this skill even more (B players hire C players with this skill).


  9. "Work hard and get rewarded; if your looking for a career you may be disappointed."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Atlanta, GA
    Current Employee - Senior Consultant in Atlanta, GA
    Doesn't Recommend
    Approves of CEO

    Pros

    Top pay and bonuses for a job well done. There used to be quit a lot of travel but this has been sharply curtailed because of the overall cost associated and because they cannot get the clients to pay for it any longer. Overall there are some directors that I would love to work for again both within amdocs and outside of amdocs; however the vast majority I would say are in it for themselves and do not respect many managers perhaps as much as they should. The work is your standard billing and integration type work which is ok but not necessarily fun. Projects can be very rewarding though most are very difficult.

    Cons

    Very long hours, many project mismanaged by amdocs delivery creating a "sky is falling" effect which leads to death marches and pissed off co-workers who either get blamed for something out of their control or just quit. Some may say that there is an unhealthy competition between amdocs delivery and amdocs consulting. I would say this is true but can also be made to be much worse if you are not well equipped to network with the delivery team. The culture is not best for maintaining a work life balance and you can be sharply criticized for not working late into the evenings

    Advice to Management

    Practice what you preach. Amdocs proper must allow ACD to properly sell without delivery execs butting in.


  10. Helpful (1)

    "Internal Power Struggles"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant in Dallas, TX
    Current Employee - Senior Consultant in Dallas, TX
    Doesn't Recommend
    Approves of CEO

    Pros

    Amdocs Consuling Division was setup to be a competitor for Accenture, however the structure of the company did not allow it to fully compete. It is still a growing organization with opportunity to help grow the new business. Though in these economic times, its hard to gain momentum in selling big projects. The current big telco clients are also tightening their belts, so the ACD division has been hit harder than the CBU. The company had alot of potential, but it will take the senior management to steer the organization in the right direction where it is independent from the corporate big brother.

    Cons

    ACD partners with Amdocs Corporate development teams. Depending on who won the project, the project is either owned by the consulting division or by corporate business unit. This can lead to alot of internal power struggles, in addition, ACD employees are treated as staff augs rather than true consultants.

    Advice to Management

    Clarify your business structure, and set ACD apart from the CBU.


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