Amdocs Reviews | Glassdoor

Amdocs Reviews

Updated March 23, 2017
144 reviews

Filter

Filter


1.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Amdocs President, CEO, and Director Eli Gelman
Eli Gelman
58 Ratings

144 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
More Pros and Cons

  1. "Amdocs, Dysfunctional"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Undisclosed in Charlotte, NC
    Current Employee - Undisclosed in Charlotte, NC
    Doesn't Recommend
    No opinion of CEO

    Pros

    It pays an income and provides health insurance.

    Cons

    There is a lot of bureaucracy. Israel tries to run every project. There are policies which show a fundamental lack of understanding about statistics like forced bell curves in performance reviews. Management likes to pride itself on its open door policy, but in fact, if you openly speak out or express disapproval or disagreement with business practices, expect to be reprimanded. During company meetings, we're often told how wonderful and bright the future is. But when it comes time for a raise or a bonus, we're told how grim things are and how Amdocs cannot afford to reward its hard working, loyal associates. They think they own you and feel like they have a right to call you on vacation, at night, in the middle of the night, on weekends.

    Advice to Management

    Learn how to listen to associates.


  2. "Their checks clear; best to avoid"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Consultant
    Current Employee - Senior Consultant
    Doesn't Recommend
    Disapproves of CEO

    Pros

    The paychecks clear and they have been funding the bonus pool (until this year).

    Cons

    Little or no recognition for good work or extra effort. Benefits are regularly cut.

    Advice to Management

    Give employees and shareholders more transparency into the compensation for Directors and above. Remove the class system where people in bands 1-3 have one set of "rules" and band 4 and above another.


  3. Helpful (1)

    "Stay far away"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer in Saint Louis, MO
    Current Employee - Developer in Saint Louis, MO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Learn about the telecom industry. Gain experience working with people from many different regions and countries. Take advantage of training opportunities provided by Amdocs.

    Cons

    Layoffs are rampant. Amdocs business model is to squeeze every last billable hour out of their employees. North American IT employees are hired to produce the architecture and then laid off and replaced by low-cost Indian outsource contracts.

    Advice to Management

    Do the right thing and give employees 60 days notice under the WARN act instead of 2 weeks. Sr. Management is proud of the fact they are not in debt and have millions of cash in the bank, yet they will not support their laid off workers in rough economic times.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Don't get snowed"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Telecom Experience is vast and you get up to speed quickly.
    Co-workers are often the saving grace, but it is a cliche.
    If you are in the right area interaction and exposure with other people/companies that can be good for career advancement.

    Cons

    There is no concept of work life balance, every so often there will be a push by management towards this, but it lasts only until the next crisis. At my location they constantly cut the work force down and add new projects onto already overworked people. I have been involved in several contracts and can state without a doubt that although they will build resources into the cost to the customer rarely are those actually fulfilled to the teams. RUN...don't walk to the next opportunity!

    Advice to Management

    Learn that you get more out of your employees by showing them respect. This goes much higher than my own site manager...but to the upper level management learn that managers should be promoted/hired based on their management skills, not technical areas. Also, respect the host country that you do business in and make their compensation fair when compared to Israeli employees.


  6. "Slow ineffective management"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    I can't think of any at this point.. maybe a good starting point for freshers or those looking to get into the industry.

    Cons

    Downsides were many-

    1) Favouritism
    2) Glass ceiling that prevents growth
    3) Poor compensation
    4) Communication not clear
    5) Little work life balance

    Advice to Management

    Open line of communication with employees at all levels, more flexibility and work life balance needs to be provided to employees.


  7. Helpful (1)

    "Not great if you are smart !"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior SME Programmer in Champaign, IL
    Current Employee - Senior SME Programmer in Champaign, IL
    Doesn't Recommend
    Disapproves of CEO

    Pros

    good benefits, great salary, great flexibility of working, good other benefits

    Cons

    1. No Direction
    2. You can be shuffled to numerous jobs/managers without your knowledge/consent in matter of seconds/minutes.
    3. No recognition of employees skills, talents, capabilities
    4. Total chaos at workplace
    5. No work/life balance.
    5. Unnecessary layers above you.
    6. Centuries old technologies

    Advice to Management

    Manager should do his own work. They should get some degrees in management or undergo training about how to manage people. They should concentrate on planning not doing everything at eleventh hour. They should learn how to assess peoples capabilities and skills and make use of them in right fashion. If you treat your employees well they will take care of your customers. They should stop micro-managing.Please don't be afraid to take good decisions whenever you are supposed to.


  8. Helpful (1)

    "Company will work you to death"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior QA Engineer in Seattle, WA
    Current Employee - Senior QA Engineer in Seattle, WA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Office is located close to Pike's Place Market.

    Cons

    It's a 24/7 shop no matter what position you have.
    Secrets. Finding information on projects is very difficult.
    Performance reviews are designed to minimize raises.
    Turnover rate is high.

    Advice to Management

    Treat your employees as if they are your most valuable product.


  9. "not good, need a lot improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Software Engineer in Austin, AR
    Current Contractor - Software Engineer in Austin, AR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Amdocs as a contractor (More than 10 years)

    Pros

    close to my home, some friends there

    Cons

    no good product, management need improvement

    Advice to Management

    they need to learn how to manage well


  10. Helpful (2)

    "Employees are disposable- layoffs occur even when company is doing well."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Software Development Expert in Chesterfield, MO
    Current Employee - Software Development Expert in Chesterfield, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Amdocs full-time (More than 3 years)

    Pros

    flexible scheduling, benefits are good

    Cons

    high stress, many assignments that are outside your skill set, expected to work many hours, constant fear of being laid off. Employees are not provided backup workers, and expected to work on vacations.

    Advice to Management

    Show more concern for employees and their stress levels, treat as more than just a means to make money. The appraisal system is awful, all employees should not be rated as average.


  11. Helpful (3)

    "if you are not indian from the right cast is a waste of time for your career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Champaign, IL
    Current Employee - Anonymous Employee in Champaign, IL
    Doesn't Recommend
    Negative Outlook

    I have been working at Amdocs full-time (More than 10 years)

    Pros

    a company with a respected name in the BSS industry

    Cons

    you are not a human , but a resource. it is best if you are single with no personal life demands
    they do not try even to keep the long time employees with the experience and prefer to replace them with new ones with lower salaries (but who cares that the project quality is crap - they'll bring evrybody and their moms on the last 100m of the project, you will work 24x7 and even all the merit for success is yours, some manager that came to "help" will take all your credit).
    not enough space

    Advice to Management

    remember we are not slaves or figures in the resource plan. Plan the resources accordingly and reduce the resources once the project is stable, do not reduce budget first, bring the project on the brink of colapse, spend more than initial budget to fix on last moment killing everybody around to barely complete a another poorely delivered project.



Showing 144 of 2,496 reviews
Reset Filters