AmeriHealth Caritas Reviews | Glassdoor

AmeriHealth Caritas Reviews

Updated April 11, 2017
181 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Paul Tufano
61 Ratings

181 Employee Reviews

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Pros
  • Great benefits especially when it was called Keystone Mercy (in 19 reviews)

  • Good benefits - healthcare, PTO etc (in 17 reviews)

Cons
  • Poor Management, Lack of employees, No room for growth, Talking down to employees, Constanly changing processes and deadlines (in 5 reviews)

  • some questionable hiring decisions in the ranks of upper management (in 7 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Great Place ToWork"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AmeriHealth Caritas full-time

    Pros

    Family oriented environment. They truly stick to mission statement, management is fair and inclusive. Benefits are competitive and I enjoy the education benefit.

    Cons

    Wish there was a better way things were communicated between departments


  2. Helpful (1)

    "Experience is what you make of it. Learn and keep it moving."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Utilization/Tech Intake Specialist in Philadelphia, PA
    Current Employee - Utilization/Tech Intake Specialist in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AmeriHealth Caritas full-time (More than a year)

    Pros

    Company Wise:
    Great Benefits
    Job Security
    Opportunity to move laterally for experience
    Growing Company
    Encourages community involvement

    Department wise:
    New Hiring Manager
    You learn how to multitask
    Position strengthens your verbal/communication skills
    Work from home
    Great Experience if you want to move up/move laterally within company

    Cons

    Job location is far from Center City Phila...no access to shops, stores, or direct access to SEPTA trains

    Department:
    -Working in a call center setting, answering calls nonstop
    -Numbers-driven performance
    -Job structure is not a good fit for independent personalities/ introverted type
    -training methods may very depending on when you were hired (stick with same persons who trains you, to avoid confusion)
    -fairly large team, difficult to get to know everyone

    Advice to Management

    Model yourself after my current manager :)
    What makes a great manager:
    Fair
    Observant
    Listens to input from Intake Staff
    Turns ideas into realities
    Trusts staff to do job
    Does not micromanage
    Treats Staff like adults
    Has great interpersonal skills


  3. Helpful (2)

    "Claimss Examiner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Examiner in Jacksonville, FL
    Former Employee - Claims Examiner in Jacksonville, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at AmeriHealth Caritas full-time (More than a year)

    Pros

    Flexible schedule that you will love

    Cons

    poor management does not like to take advice from supes and employees


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (3)

    "Unemployed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Former Employee in Philadelphia, PA
    Former Employee - Former Employee in Philadelphia, PA
    Doesn't Recommend
    No opinion of CEO

    I worked at AmeriHealth Caritas full-time (More than 8 years)

    Pros

    Great benefits especially when it was called Keystone Mercy

    Cons

    Most of the management haven't a clue how to do the job, They only have a college degree. Also, people that have years of experience get passed over for promotions. They want younger people and will promote them to the bigger salary jobs then someone who has experience.

    Advice to Management

    The company should be fairer to people that have years of experience., that get passed over for promotions.Management should learn how to do the job and get some people skills


  6. Helpful (1)

    "Good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Phila, PA
    Former Employee - Analyst in Phila, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AmeriHealth Caritas full-time (More than 3 years)

    Pros

    Great mission driven company. Excellent health benefits. Great coworkers and for the most part teams look out for each other.

    Cons

    Telework policy varies from dept to dept. Management is disconnected from day to day activity and direction can be all over the place at times.


  7. Helpful (5)

    "Utilization Review Manager, Behavioral Health"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Baton Rouge, LA
    Former Employee - Anonymous Employee in Baton Rouge, LA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at AmeriHealth Caritas full-time (More than a year)

    Pros

    Health insurance is good in terms of immediate coverage and plans offered

    Cons

    Middle management is unorganized and micro-manages to the hilt!; poor at communicating with team (in both miscommunication and lack of communication); focuses mostly on the negative aspects of performance, lending very little merit to the positive; and also plays favorites among team members leading to team morale suffering a great deal; however, team members are very reluctant to speak up for fear of retaliation; upper management is disconnected from the daily work load and morale issues; workers often work 10+ hours per day and sometimes on weekends in order to achieve "higher numbers"; team members have been set up to compete against one another for productivity #s whereas the "mission" of "Care is at the Heart of what we do..." is either quite diluted or altogether lost; the "integrated" health care of behavioral and medical is relatively non-existent

    Advice to Management

    See above


  8. "Intraday Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intraday Analyst in Philadelphia, PA
    Current Employee - Intraday Analyst in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AmeriHealth Caritas (Less than a year)

    Pros

    They have very good benefits.

    Cons

    Management is not very professional

    Advice to Management

    More leadership and less friendship


  9. "Claims Examiner"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Examiner in Philadelphia, PA
    Former Employee - Claims Examiner in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at AmeriHealth Caritas full-time (More than a year)

    Pros

    AmeriHealth Caritas excellent employer

    Cons

    Not located in New York State

    Advice to Management

    No advice.


  10. Helpful (4)

    "Retain/Promote via Merit, not Association"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Manager in Philadelphia, PA
    Former Employee - IT Manager in Philadelphia, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at AmeriHealth Caritas full-time (More than 3 years)

    Pros

    Good Benefits, Competitive Pay, Good loation

    Cons

    Bias in promotional practices across several areas

    Advice to Management

    You need to promote and retain employees who are productive and not so much friends or having your same gender (especially HR).


  11. Helpful (1)

    "Great people to work for and with."

    Star Star Star Star Star
    Current Employee - Provider Network Account Executive in Cedar Rapids, IA
    Current Employee - Provider Network Account Executive in Cedar Rapids, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AmeriHealth Caritas full-time (More than a year)

    Pros

    Work from home is great and the companies benefits, including vacation and holidays are really good. Everyone, including senior management, is approachable.

    Cons

    A lot of work with not as much support as I'd like to have. Initially there were very long hours, however, that has gotten much better.



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