AmeriHealth Caritas Reviews | Glassdoor

AmeriHealth Caritas Reviews

Updated April 10, 2017
104 reviews

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Current Employees

3.4
Star Star Star Star Star
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Paul Tufano
35 Ratings

104 Employee Reviews

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Pros
  • Great benefits especially when it was called Keystone Mercy (in 19 reviews)

  • Good benefits - healthcare, PTO etc (in 17 reviews)

Cons
  • Poor Management, Lack of employees, No room for growth, Talking down to employees, Constanly changing processes and deadlines (in 5 reviews)

  • some questionable hiring decisions in the ranks of upper management (in 7 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Great Place ToWork"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AmeriHealth Caritas full-time

    Pros

    Family oriented environment. They truly stick to mission statement, management is fair and inclusive. Benefits are competitive and I enjoy the education benefit.

    Cons

    Wish there was a better way things were communicated between departments


  2. Helpful (1)

    "Experience is what you make of it. Learn and keep it moving."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Utilization/Tech Intake Specialist in Philadelphia, PA
    Current Employee - Utilization/Tech Intake Specialist in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AmeriHealth Caritas full-time (More than a year)

    Pros

    Company Wise:
    Great Benefits
    Job Security
    Opportunity to move laterally for experience
    Growing Company
    Encourages community involvement

    Department wise:
    New Hiring Manager
    You learn how to multitask
    Position strengthens your verbal/communication skills
    Work from home
    Great Experience if you want to move up/move laterally within company

    Cons

    Job location is far from Center City Phila...no access to shops, stores, or direct access to SEPTA trains

    Department:
    -Working in a call center setting, answering calls nonstop
    -Numbers-driven performance
    -Job structure is not a good fit for independent personalities/ introverted type
    -training methods may very depending on when you were hired (stick with same persons who trains you, to avoid confusion)
    -fairly large team, difficult to get to know everyone

    Advice to Management

    Model yourself after my current manager :)
    What makes a great manager:
    Fair
    Observant
    Listens to input from Intake Staff
    Turns ideas into realities
    Trusts staff to do job
    Does not micromanage
    Treats Staff like adults
    Has great interpersonal skills


  3. "Intraday Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Intraday Analyst in Philadelphia, PA
    Current Employee - Intraday Analyst in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AmeriHealth Caritas (Less than a year)

    Pros

    They have very good benefits.

    Cons

    Management is not very professional

    Advice to Management

    More leadership and less friendship


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    "Great people to work for and with."

    Star Star Star Star Star
    Current Employee - Provider Network Account Executive in Cedar Rapids, IA
    Current Employee - Provider Network Account Executive in Cedar Rapids, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AmeriHealth Caritas full-time (More than a year)

    Pros

    Work from home is great and the companies benefits, including vacation and holidays are really good. Everyone, including senior management, is approachable.

    Cons

    A lot of work with not as much support as I'd like to have. Initially there were very long hours, however, that has gotten much better.


  6. "good company with medical insurance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Oracle Database Administrator in Philadelphia, PA
    Current Employee - Oracle Database Administrator in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AmeriHealth Caritas full-time (More than 10 years)

    Pros

    flexible working hours, remote work

    Cons

    average pay, too laid back

    Advice to Management

    increase pay scale


  7. "Configuration Auditor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Configuration Analyst in Philadelphia, PA
    Current Employee - Configuration Analyst in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at AmeriHealth Caritas full-time

    Pros

    Great work environment and flexible work schedules

    Cons

    Less pay raise and less promotion

    Advice to Management

    None


  8. Helpful (3)

    "Started out good, but after finding out I wasn't being compensated correctly & the disrespect head made it hard to stay"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant I in Phila, PA
    Current Employee - Executive Assistant I in Phila, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at AmeriHealth Caritas full-time (More than a year)

    Pros

    Bonus is always good, company shows employees their appreciation at least 3 times a year.

    Cons

    Poor pay, lack of communication, poor leadership. Not the company it use to be. Once the love of God left when the nuns did, there is not much left of the former company that puts care at the heart of their work.

    Advice to Management

    Talk to your employees and STOP assuming you know what's best for people without hearing from ALL of them.


  9. "Claims Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Supervisor in Jacksonville, FL
    Current Employee - Claims Supervisor in Jacksonville, FL
    Recommends
    Positive Outlook

    Pros

    Experience broad you will be required to multi-task frequently

    Cons

    Small company mentality must look to mainstream

    Advice to Management

    Grow up must be proactive rather than overly risk averse.


  10. "Overall satisfaction."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Southfield, MI
    Current Employee - Anonymous Employee in Southfield, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at AmeriHealth Caritas (More than a year)

    Pros

    Great co workers, love helping my members in the community.

    Cons

    Understaffed with the constant implication that people will be hired.

    Advice to Management

    Hire people. More organized directions to current staff.


  11. Helpful (3)

    "DME Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - DME Specialist in Phila, PA
    Current Employee - DME Specialist in Phila, PA
    Recommends
    Positive Outlook

    I have been working at AmeriHealth Caritas full-time (More than 8 years)

    Pros

    Great company mission, option to telecommute, great benefits.

    Cons

    Micromanagement, no flexibility, no advancement opportunities


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