American Airlines Reviews in Chicago, IL | Glassdoor

American Airlines Chicago Reviews

Updated August 8, 2017
93 reviews

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Chicago, IL Area

3.6
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Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
16 Ratings

93 Employee Reviews

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Pros
Cons
  • Long hours no breaks the beginning (in 51 reviews)

  • Keeping a healthy work /life balance (in 21 reviews)

More Pros and Cons

  1. "Diverse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Chicago, IL
    Current Employee - Flight Attendant in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than 5 years)

    Pros

    Genuine to employees , teamwork & loyal

    Cons

    None! Everyone is proactive and loyal


  2. "Great company undergoing change completing their merger with US Airways."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stores Supervisor in Chicago, IL
    Former Employee - Stores Supervisor in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Airlines full-time (More than 5 years)

    Pros

    Great group of co-workers with years of experience and always willing to help.

    Cons

    Upper management within some departments are not open to change.

    Advice to Management

    The new philosophy held by upper management needs to be enforce below on the stations level.

  3. Helpful (2)

    "Adventure every day"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistance Representative in Chicago, IL
    Current Employee - Customer Assistance Representative in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Airlines part-time (Less than a year)

    Pros

    Insurance benefits are great.health dental long and short term disability, Flight benefits are great if there's open availability. Meet some
    Wonderful coworkers and customers. Shift trading and swaps

    Cons

    It's a shame upper management doesn't want the newly created position around. Agents yell at the car agents and treat them horribly. And some supervisors are always putting you down, there is always negativity towards the customer assistance representatives. Low pay part time hours are almost equal to
    Full time
    Hours.

    Advice to Management

    It starts with you. The positions were created, when people hear that you don't want the Cars around, deal with the changes , stop putting them down and stop letting supervisors put them down. Agents need to curb the negative behavior toward them too. Respect goes a long way.


  4. Helpful (2)

    "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at American Airlines full-time (More than a year)

    Pros

    Good people to work with, you do get to go see some amazing places if you're lucky enough to get called for those trips. Compared to other airlines American is great to their new employees.

    Cons

    Money. You do not make very much at all, it is extremely hard to live off of. The job is not exactly as it seems to be, the perks are not as great as you would think. The free flights are OFTEN overbooked so you cant travel to many of the places you would like to; you always have to fly standby.

    Advice to Management

    Pay and appreciate your employees more. They are the front lines of your company and make the lasting impact with your customers, they are the ones that make your money.


  5. Helpful (1)

    "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Airlines full-time (More than a year)

    Pros

    Decent medical and retirement benefits.

    Cons

    Low starting wage. Lots of per diem hours. Seniority system also makes working conditions very difficult for new hires.

    Advice to Management

    More information during orientation, interview and training about the lifestyle of a new flight atendant.


  6. "Staff Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Assistant in Chicago, IL
    Former Employee - Staff Assistant in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at American Airlines full-time (More than a year)

    Pros

    Flight benefits, 401 k, health, dental, vision insurance

    Cons

    No work morale, supervisor does not know how to talk to her staff, no work like balance, do not try to make the environment better for the employees, lack of organization, you do not know your schedule ahead of time and it changes month to month. Supervisor also discuss with other people about her employees.

    Advice to Management

    Supervisors should attend training and be held accountant when complaints are made against them. More meetings with staff to improve work environment. Stop allowing the changing of schedules with little to no notice frequently


  7. Helpful (2)

    "New-Hire experiance"

    StarStarStarStarStar
    Current Employee - Customer Assistance Representative in Chicago, IL
    Current Employee - Customer Assistance Representative in Chicago, IL

    Pros

    I've recently been offered a position with American Airlines as a Customer Assistance Representative. I interviewed one day and received my offer letter the next! I'm super excited! The process is moving pretty fast. They've made the hiring steps really convent and easy. Reading over the packet has inspired me even more. The culture of the company, the great benefits and perks they offer are great. I'm soo happy to be apart of the AA team!

    Cons

    I haven't experienced any cons thus far.

  8. "aircraft mechanic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Aircraft Mechanic in Chicago, IL
    Former Employee - Aircraft Mechanic in Chicago, IL
    Recommends
    Positive Outlook

    I worked at American Airlines full-time (More than 10 years)

    Pros

    chance to work on different aircraft

    Cons

    working during bad weather and holidays

    Advice to Management

    remember to put yourself into my shoes


  9. "Flt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fleet Service Clerk in Chicago, IL
    Current Employee - Fleet Service Clerk in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines part-time (More than 5 years)

    Pros

    Best airlines in the industry

    Cons

    Can't say nothing bad

    Advice to Management

    Nothing


  10. "If your a people person this is the job for you!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CSA in Chicago, IL
    Current Employee - CSA in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Airlines part-time (Less than a year)

    Pros

    Great travel and health benefits! Flexibility In trading days off and the ability to work independently and plenty of food options.

    Cons

    Working with people who hate their lives, job, etc,and do their absolute best to show it!
    Starting pay for this position is between $13-14 an hour. Probation is 6 months long.

    Advice to Management

    Get rid of AA's Talent services! They are completely incompetent, unprofessional and impossible to understand. By far the very worst part of the hiring process!


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