American Airlines Reviews in Chicago, IL | Glassdoor

American Airlines Chicago Reviews

Updated March 16, 2017
89 reviews

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Chicago, IL Area

89 Employee Reviews

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  1. "Good Benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Approves of CEO

    I worked at American Airlines full-time (More than 10 years)

    Pros

    Good Benefits, fair pay, good flight privileges, I liked it a lot. Especially the overtime pay and the sick leave and all the vacation time you can accumulate

    Cons

    Sometimes, it gets cold outside and sometime you have to work on holidays. Also, the more senior people get to choose the best shifs

    Advice to Management

    They do a good job in general. I like the way things are run, especially senior management has good vision. I really miss working there


  2. Helpful (3)

    "The experience overall is positive."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fleet Service Clerk in Chicago, IL
    Current Employee - Fleet Service Clerk in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Airlines part-time (More than a year)

    Pros

    As a part time employee the the pros are the workers are nice and helpful and the scheduling is quite flexible.

    Cons

    The cons are usually based on personal experience and for me the key is a real lack of upward mobility. The company posts jobs but only because they are legally required to. Applicants many times are not granted an interview.

    Advice to Management

    Live by your stated commitments to your employees at all levels of the company and that will go a long way toward boosting overall moral. 3 star's


  3. Helpful (4)

    "Manager Customer Care"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Manager in Western Springs, IL
    Former Employee - Customer Service Manager in Western Springs, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time (More than 10 years)

    Pros

    Fast moving environment in an airport setting. Great benefits. Met a great group of people while working there.

    Cons

    Hours and days off can be undesirable even with favorable senority. Pay not really equal with other companies in middle management playing field.


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  5. "Great Career"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Chicago, IL
    Former Employee - Manager in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Airlines full-time (More than 8 years)

    Pros

    Flexibility, overall benefits are good compared to outside of industry. You can stay and make a career of it.

    Cons

    Industry has multiple ups and downs that mean you go great for a long time and then suddenly are thrust into a long cost containment and saving environment. Can dampen the career experience if you allow it.

    Advice to Management

    Look to be fair but don't go too far in the direction of being unfair or trying to be too fair as you may need to pull back at one point and it can make it more difficult.


  6. Helpful (1)

    "FAA Aircraft Maintenance Technician/Avionics Maintenance Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Aircraft Maintenance Technician in Chicago, IL
    Former Employee - Aircraft Maintenance Technician in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Airlines (More than 10 years)

    Pros

    The equipment that American Airlines flies and works with is, generally, top-notch. It was a complete pleasure to work in that environment.

    Cons

    The company lost control of itself, certainly, on the aircraft maintenance operations side. It lost control to the the Transport Workers Union. It had no central company policy that was, strictly, adhered to, and maintained. I worked at Los Angeles, Ca., Chicago, Il, and New York City, NY. I, absolutely, did not observe the same maintenance management protocol in place. Chicago was the worst. I worked in the Avionics Maintenance Department at ORD airport. The bullying that was exercised and tolerated by local management was disgusting. I observed junior technicians brought to tears by senior technicians. It was, absolutely, deplorable. Local management seemed to be in total agreement with this type of behavior. The company allowed the union to proceed with this type of behavior in their ranks. It was, virtually, unbelievable. A HORRIBLY run company.

    Advice to Management

    Do NOT allow the labor unions to govern the company. Exercise a, strict, central company policy throughout the ENTIRE company. Senior management was NOT doing it's job of managing and overseeing middle and lower management.


  7. Helpful (4)

    "International Flight Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Safety and Service in Chicago, IL
    Current Employee - Customer Safety and Service in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    I have been working at American Airlines full-time (More than 10 years)

    Pros

    Love love love my job and fellow crew members I work with. I have lots of fond memories over these past 28 years with all my traveling. Very flexible with my schedule. I can work part time or over time when ever I want. Great travel benefits.

    Cons

    Hate hate hate Upper management who can't be trusted. They don't care for the average employee, only for the profits this company can make to line their pockets. They have made HUGE cuts to our pay and increased our work load only to make more money for themselves. You can not support a family on this pay. If you want to live single and rent an apartment (not own anything) all your life this job would suffice.

    Advice to Management

    Talk is cheap, show us you really care. A better contract and true earnings would help with the poor moral going around. Flight attendant's discouragement filters down to customer service!


  8. Helpful (3)

    "Flying is awesome"

    Star Star Star Star Star
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The flight benefits are amazing. If you work here one day, please use and abuse the flight benefits

    Cons

    The pay is not so good when you start off. You have to put in too much time to top out.

    Advice to Management

    It shouldn't take so many years to top out. The ramp works too hard for such little pay when they start off


  9. "Aircraft maintenance technician (A&p)"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Aircraft Maintenance Technician in Chicago, IL
    Current Employee - Aircraft Maintenance Technician in Chicago, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Airlines full-time (Less than a year)

    Pros

    OT is available, I fly standby home for free, training program is intense, but suits the career field

    Cons

    I will never get to work at the location closest to where my family lives. If my some miracle I did get to work in AZ someone would bump me and I'd have to leave


  10. "CTO"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Chief Technology Officer in Chicago, IL
    Former Employee - Chief Technology Officer in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    I worked at American Airlines part-time (More than a year)

    Pros

    not at airport, much more relaxed and many more friendly, repeat customers

    Cons

    little room for advancement; not much recognition if you do not have that magical XY chromosome combo (male)

    Advice to Management

    take a chance! Promote from within! Promote a woman even! You might be surprised at the results! Also, listen to your customers. Maybe do a novel thing like beat the competition by being T
    HE LEAST GREEDY FIRST (stop charging baggage fees! I guarantee (from the front lines) you will reap way more in increased ticket sales and thankful customers than you give up in crappy $25.00 bad karma bag fees!) Try it!


  11. "crew chief"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Crew Chief in Schaumburg, IL
    Former Employee - Crew Chief in Schaumburg, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at American Airlines full-time (More than 10 years)

    Pros

    Good people, good atmosphere. Benifits.

    Cons

    Lots of regulations, no smoking area for employees.

    Advice to Management

    Stop pushing so hard treat everyone as a person not a number.



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