American Airlines Customer Service Agent Reviews | Glassdoor

American Airlines Customer Service Agent Reviews

Updated Sep 19, 2019

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Found 42 reviews

4.1
StarStarStarStarStar
Rating TrendsRating Trends
78%
Recommend to a Friend
79%
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
18 Ratings
  1. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Airline Customer Service Agent in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines part-time for more than a year

    Pros

    Great family team work great way to encounter different peole learning new things

    Cons

    when have to rebook it can be very hard

    American Airlines2019-09-19
  2. "Love serving the people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Airlines part-time for more than 3 years

    Pros

    Teamwork, Answering and helping those that was not frequent flyers.

    Cons

    Weather, diversion, late runners, irresponsible pax

    Advice to Management

    Consistency

    American Airlines2019-07-25
  3. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Agent in Denver, CO

    I have been working at American Airlines full-time for more than 5 years

    Pros

    Good company and team player

    Cons

    Staff willing to help someone that has not worked for American airlines

    Advice to Management

    Experienced ticket counter, Kiosk, gate and baggage

    American Airlines2019-07-30
  4. Helpful (1)

    "Not Recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Services Agent in Albuquerque, NM
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Airlines full-time for more than a year

    Pros

    Flight Benefits. That's about it.

    Cons

    Worst customer service job. You must have very thick skin to work in that environment.

    Advice to Management

    Management needs better management skills.

    American Airlines2019-02-05
  5. Helpful (1)

    "Best company I've ever worked for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Fort Myers, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines part-time for more than 3 years

    Pros

    People are great to work with, benefits are amazing, profit sharing, 401k is amazing, get a raise twice a year, schedule flexibility.

    Cons

    Personally, I consider there's no cons.

    Advice to Management

    Keep the good work.

    American Airlines2018-12-16
  6. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Customer Service Agent in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines for more than a year

    Pros

    Great company with great benefits

    Cons

    Low start pay the first year

    Advice to Management

    Keep the great job

    American Airlines2018-09-26
  7. Helpful (1)

    "Life changing!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Agent 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Airlines part-time for more than 3 years

    Pros

    Awesome work environment with new challenges everyday.

    Cons

    Doesn’t pay much but travel benefits make up for it

    American Airlines2018-09-21
  8. Helpful (2)

    "Fun Company to Work For with Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Dallas, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at American Airlines full-time for more than 3 years

    Pros

    The travel benefits are the best between the airlines. They offer some of the best health, vision, and dental insurance plans. The time away from work is also great with lots of flexibility.

    Cons

    The job can be stressful, very strict attendance policy, you get penalized for using your sick time, the pay is ok.

    Advice to Management

    Pay your employees a bit more and listen to their suggestions, also offer a better profit sharing program.

    American Airlines2018-08-27
  9. "Fun interesting but demanding"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Honolulu, HI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines part-time for less than a year

    Pros

    Ever changing and travel benefits, the job can be a lot of fun especially if you enjoy working with people

    Cons

    Schedule you have little control even when you are able to shift trade it’s also extremely difficult to nonrev travel

    Advice to Management

    Fix bidding

    American Airlines2018-02-03
  10. Helpful (1)

    "Good career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines part-time for more than a year

    Pros

    Traveling for free as an employee friends and family get cheaper tickets as well. Overall great company & I definitely recommend it.

    Cons

    Micro Management. Sometimes managers just sit and watch the cameras from their office all day. Short on employees not enough coverage for flights.

    Advice to Management

    Be more personal with employees

    American Airlines2018-01-11
Found 42 reviews