American Airlines Customer Service Representative Reviews | Glassdoor

American Airlines Customer Service Representative Reviews

Updated Sep 7, 2019

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Found 51 reviews

4.1
StarStarStarStarStar
Rating TrendsRating Trends
69%
Recommend to a Friend
64%
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
23 Ratings
  1. "Great Company Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time for more than 8 years

    Pros

    Flight Benefits and You can Tradeoff Your Shift

    Cons

    Lots of Unexpected Mandatory Overtime

    American Airlines2019-09-08
  2. "Not the best"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Airlines part-time for more than a year

    Pros

    Great flight benefits and healthcare benefits

    Cons

    The CSR department is very punitive. Extremely stressful work environment.

    Advice to Management

    Incentivize rather than punish

    American Airlines2019-09-03
  3. "My job at AA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Fort Worth, TX
    Recommends
    Approves of CEO

    I worked at American Airlines full-time for more than 3 years

    Pros

    Travel privileges and good health insurance

    Cons

    Weather related delays and cancellation.

    American Airlines2019-06-04
  4. "Good pay , terrible management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Airlines part-time for more than 3 years

    Pros

    Pay is good, benefits help you see the world for free.

    Cons

    Con is management, they just want on time departures over customer service. Any delay you will get beaten up for. Profit sharing is a joke 1.4% of your salary vs Delta giving 14%

    Advice to Management

    SPEND MONEY ON YOUR TEAM INSTEAD OF FANCY HDQ UPGRADES.

    American Airlines2019-06-16
  5. "Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Irving, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Airlines part-time for more than 3 years

    Pros

    Travel and benefits. Shift bidding is nice.

    Cons

    The job is very repeditive.

    American Airlines2019-05-06
  6. "Great"

    StarStarStarStarStar
    Former Employee - Customer Service Representative 

    I worked at American Airlines full-time for more than a year

    Pros

    Good benefits Great Pay Wnjoy Working In The airport

    Cons

    No life outside And too busy

    American Airlines2019-03-18
  7. "Take care customers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 
    Recommends
    Approves of CEO

    I worked at American Airlines part-time for more than 8 years

    Pros

    Nice company to work with benefits

    Cons

    Night, weekends and holidays working

    Advice to Management

    None

    American Airlines2019-02-26
  8. Helpful (1)

    "Great benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative 

    I worked at American Airlines part-time

    Pros

    If you love to travel, this is the company for you

    Cons

    The salary is not the best

    American Airlines2019-03-03
  9. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Charlotte, NC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Airlines part-time for more than 8 years

    Pros

    Great position to have with company

    Cons

    There were true none during my tenure

    American Airlines2018-11-26
  10. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time for more than 10 years

    Pros

    Travel benefits. 401 k match 5.5%.

    Cons

    Not have the best medical insurance.

    American Airlines2018-11-28
Found 51 reviews