American Airlines Reservations Agent Reviews | Glassdoor

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American Airlines Reservations Agent Reviews

Updated Sep 3, 2019

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Found 51 reviews

2.7
StarStarStarStarStar
Rating TrendsRating Trends
64%
Recommend to a Friend
21%
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
14 Ratings
  1. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Reservation Agent in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time for more than a year

    Pros

    Committed to diversity. They do not discriminate for any reason. Lots of room for advancement. Many different types of jobs for everyone.

    Cons

    Lower wages in exchange for good benefits. Must work Holidays and weekends when you first start and for a number of years.

    Advice to Management

    Put your employees first and they will put your customers first.

    American Airlines2017-01-05
  2. "Reservations"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Reservations Agent in Miami, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Airlines full-time for more than 3 years

    Pros

    Flexible scheduling. Able to trade hours with colleagues and take voluntary time off when offered.

    Cons

    Work is too repetitive and mundane.

    American Airlines2019-09-03
  3. Helpful (2)

    "You will grow to HATE it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Reservations Agent in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Airlines full-time for more than 3 years

    Pros

    Flight benefits. Honestly that’s why more than half still work the company

    Cons

    Mandatory overtime, Schedules, Not keeping the employees in the loop, getting cussed out by nasty customers all day for something.

    Advice to Management

    Let go of everyone in management and start over

    American Airlines2019-07-13
  4. Helpful (1)

    "Keep your options open..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Reservations Agent in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Airlines full-time for more than 5 years

    Pros

    Flight bennifits. No education and no skills of any kind are required.

    Cons

    Most managers are uneducated and lack critical thinking skills. At first, I thought it was a great company because people have been there for 30,40,50 years. Then I realized that many of those people have been there so long because they have no other options in life. That's is not to say that many people don't live their job, because many do. The union has greatly improved security for employees by protecting them... from poor managers that will attempt to terminate you for anything.

    Show More

    Advice to Management

    Listen!

    American Airlines2019-05-01
  5. Helpful (1)

    "Good Pay, Great Benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Reservations Agent in Winston-Salem, NC
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at American Airlines full-time for more than 3 years

    Pros

    Fly for free! Or almost free for yourself & immediate family. Discounts on hotels & travel Expenses.

    Cons

    Mandatory overtime, Micromanaging, Awful attendance policy

    Advice to Management

    Allow employees to use the their earned sick time without penalty, Stop stressing the Citibank transfers

    American Airlines2019-01-29
  6. "Reservations representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Reservations Agent in Miami, FL
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at American Airlines full-time for more than 3 years

    Pros

    Flight benefits, time off, trading for time off.

    Cons

    Medical benefits, during bad weather mandatory OT to work 10-12 hours

    American Airlines2018-09-05
  7. "Everything the glitters isn’t Gold"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Reservations Agent in Cary, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Airlines for more than a year

    Pros

    401k Medical Travel VTO Flexible schedule Unionized

    Cons

    High stress Overworked No Regression Unionized Deceptive

    American Airlines2017-11-21
  8. "Proud employee of a great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Home Based Reservations Agent in Cary, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Airlines part-time for more than a year

    Pros

    Flexible work schedule, Excellent benefits, caring company

    Cons

    The business is always changing, if you are not good with change this is not the company for you.

    American Airlines2017-10-09
  9. Helpful (2)

    "Reservations Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Reservations Agent 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Airlines

    Pros

    Great benefits, flexibility when it comes to scheduling, great co workers

    Cons

    Management could be a little more open minded

    American Airlines2016-08-24
  10. Helpful (2)

    "Great work from home oppertunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    Tariff/Reservations Agent in Fort Worth, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Airlines for more than a year

    Pros

    Opportunity to Work from home for a great company. No wasting money on gas, tolls and no wear and tear on your vehicle

    Cons

    Nothing I can think of at this time

    American Airlines2016-04-29
Found 51 reviews