American Airlines Reviews | Glassdoor

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American Airlines Reviews

Updated February 15, 2018
1,981 reviews

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3.8
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American Airlines CEO Doug Parker
Doug Parker
677 Ratings

1,981 Employee Reviews

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Pros
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More Pros and Cons

  1. Featured Review

    Helpful (93)

    "IT support to AA.com"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Support in Fort Worth, TX
    Current Employee - IT Support in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than a year)

    Pros

    AMAZING company! You will not meet a stranger once you walk through the doors. Everyone is there to help eachother. We ALL work for the same amazing airline and we are all going for Great!

    Cons

    When you turly love something such as your Job/Hobby/friend/family you won't have things to complain about because you will have already found a way to fix or advise it before you're given the opportunity to talk negatively. Leadership is strong within our company and I am so blessed to be apart of it!

    Advice to Management

    Keep doing all that you are all doing! American Airlines wouldn't be the same if one of you were not there!


  2. "Ramp agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Asheville, NC
    Current Employee - Ramp Agent in Asheville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines (More than 5 years)

    Pros

    Flight benefits are really great

    Cons

    Short staffed most of the time

    Advice to Management

    Know schedule

  3. "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant
    Current Employee - Flight Attendant
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines (Less than a year)

    Pros

    World's largest airline, working hard toward improving company culture, but still not there yet.

    Cons

    If I had to guess, I would say that some of the company culture problems are stemming from the fact that Delta has managed to create this atmosphere of exclusivity that American Airlines just isn't portraying.

    Advice to Management

    Be more like Delta. They have profit sharing and as a result, employees are heavily invested in the company. At American, you could justify offering higher profit sharing if you were able to show that statistically speaking employees are going to raise the profit margins by having profit sharing in the first place. We also want to be treated like we're valued. Why is it the case that at Delta they have beautiful crew lounges in all of their hubs but at American we literally had to crowdsource our lounges together by ourselves. Give us beautiful couches, chairs, and ambient lighting to enjoy. Especially considering our reserve situation. It's fantastic that we have a shot at being off reserve in a few years time, unlike our competitors, but there has to be something done about the way it's implemented. Can management consider only AM/PM reserve shifts instead of 24/7? Can we have more relaxing crew lounges? Why can't we redesign our uniforms now that they have to be remade anyway? Why can't we have runway uniform fittings at all of our hubs and be made to feel special? Why don't we emphasize the fact that we have less than a 1% acceptance rate the way they do? We're just as difficult to get a job with and yet people think more highly of Delta. We really need to evaluate what's going on here.


  4. "Operations Tower Planner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Tower in Dallas, TX
    Current Employee - Operations Tower in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Airlines full-time (More than 10 years)

    Pros

    Great Benefits/Travel/Stable Company/Health and Dental

    Cons

    24 hour operation - work holidays and weekends


  5. "Cargo"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Fleet Service Agent in Phoenix, AZ
    Former Employee - Fleet Service Agent in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time (More than 10 years)

    Pros

    Great pay flexibility travel benefits

    Cons

    Union stifled management Need to get tough

    Advice to Management

    Be more hands on ,


  6. "Wonderful company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fleet Service Clerk in Los Angeles, CA
    Current Employee - Fleet Service Clerk in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (Less than a year)

    Pros

    Great Benefits, diverse company, takes care of their employees, overtime available

    Cons

    commute can be a problem at times since I live far.


  7. "Great Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines part-time

    Pros

    A lot of Benefits to Have

    Cons

    The Company Works Long Hours

  8. "Supervisor at the IOC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Supervisor in Fort Worth, TX
    Current Employee - Shift Supervisor in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than 3 years)

    Pros

    Great work environment, friendly atmosphere .. co-workers are excellent always eager to help

    Cons

    Low pay, slow vacation accrual, parking is a mess with the new garage going up. The area is very expensive to live with all the employers there

    Advice to Management

    Offer more compensation knowing how expensive it is and easier paths to transfer


  9. "Hiring Process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fleet Service Clerk in Austin, TX
    Current Employee - Fleet Service Clerk in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines part-time

    Pros

    Fast and very convenient process from start to finish. Very professional and friendly staff.

    Cons

    I do not have anything at this moment


  10. "Better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time

    Pros

    It has been a very pleasant environment and management to work with

    Cons

    Relocation is a must to get a better position


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