American Airlines Reviews | Glassdoor

American Airlines Reviews

Updated Aug 22, 2019

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Found 2694 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
71%
Recommend to a Friend
64%
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
1027 Ratings
Pros
Cons
  • "The long hours and living out of your suitcase for days on end can be challenging(in 76 reviews)

  • "Your senoir coworkers will be the rudest to passengers(in 50 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (9)

    "Growing in diversity and inclusion"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Analyst in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time for more than 10 years

    Pros

    American is going in the right direction to improve in diversity and inclusion in management. Flight benefits are of course great to have.

    Cons

    No real cons at this time

    Advice to Management

    Keep listening to the employees

    American Airlines2019-04-20
  2. "AA fly the friendly skies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Corporate Sales Manager 
    Approves of CEO

    I have been working at American Airlines full-time for more than 10 years

    Pros

    Continue investing in people, equipment, and facilities

    Cons

    No cons at this time

    American Airlines2019-07-18
  3. "flight attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Flight Attendant in Charlotte, NC
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at American Airlines part-time for less than a year

    Pros

    i love this company and what they stand for diversity and inclusion

    Cons

    the compensation and the overall unity of the working crew with the gate agents and flight attendants was unorganized. too long of layover sits in the airport caused for long tirous days

    American Airlines2019-08-20
  4. "Lots of opportunities for management level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Manager in Phoenix, AZ
    Recommends
    Approves of CEO

    I have been working at American Airlines full-time for more than 10 years

    Pros

    Great flight benefits and plenty of promotional and lateral opportunities, all over the world

    Cons

    Air travel is not always the most customer friendly business so be prepared to work through operational challenges

    American Airlines2019-08-20
  5. Helpful (1)

    "Great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Fleet Service Clerk 
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Airlines part-time

    Pros

    Benefits are a plus. Union job too! Lots of opportunities.

    Cons

    At the beginning part time hours are a little shaky but it gets better as time goes by.

    American Airlines2019-08-13
  6. Helpful (1)

    "Great work environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Assistance Representative in Chicago, IL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at American Airlines part-time for more than a year

    Pros

    Diverse and friendly staff

    Cons

    Low pay for the work

    Advice to Management

    More consistent policies

    American Airlines2019-08-11
  7. "DTRO Reservation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Airlines

    Pros

    Very Flexible and employee communication is great

    Cons

    There really no much far as is es company is Great

    Advice to Management

    Be considerate of employee communication

    American Airlines2019-08-12
  8. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Flight Attendant in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time for more than 5 years

    Pros

    Great benefits and most importantly good people to work with!

    Cons

    Not much, to be honest!

    American Airlines2019-08-10
  9. "In process interview"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - TFA 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines part-time for less than a year

    Pros

    Rapid replies, travel benefits, awesome culture

    Cons

    Tedious process, long waiting, work/life balance

    American Airlines2019-08-09
  10. "Great Place to Work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative ASSISTANT/PARALEGAL in Phoenix, AZ
    Recommends
    Positive Outlook

    I worked at American Airlines full-time for more than 8 years

    Pros

    Benefits, good management, great perks, value good employees

    Cons

    Great place overall, but there is always room for improvement for employee feedback.

    American Airlines2019-08-08
Found 2694 reviews