American Airlines Reviews | Glassdoor

American Airlines Reviews

Updated November 16, 2017
1,892 reviews

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3.8
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Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
625 Ratings

1,892 Employee Reviews

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Pros
Cons
  • Long hours and you have to work most holidays (in 57 reviews)

  • Keeping a healthy work /life balance (in 24 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (60)

    "IT support to AA.com"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Support in Fort Worth, TX
    Current Employee - IT Support in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than a year)

    Pros

    AMAZING company! You will not meet a stranger once you walk through the doors. Everyone is there to help eachother. We ALL work for the same amazing airline and we are all going for Great!

    Cons

    When you turly love something such as your Job/Hobby/friend/family you won't have things to complain about because you will have already found a way to fix or advise it before you're given the opportunity to talk negatively. Leadership is strong within our company and I am so blessed to be apart of it!

    Advice to Management

    Keep doing all that you are all doing! American Airlines wouldn't be the same if one of you were not there!


  2. "Captain Airbus A330"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Airline Pilot in Charlotte, NC
    Current Employee - Airline Pilot in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than 10 years)

    Pros

    great career for pilots with many domiciles and aircraft types

    Cons

    You can only work until you are age 65

    Advice to Management

    Buy more Airplanes

  3. "Store Clerck"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time

    Pros

    I love working with airplanes, and as a crew chief I like to be in charge of the ramp operation

    Cons

    I was laid Off / Not good


  4. "Ramp agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Ramp Agent in Asheville, NC
    Current Employee - Ramp Agent in Asheville, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines (More than 5 years)

    Pros

    Flight benefits are really great

    Cons

    Short staffed most of the time

    Advice to Management

    Know schedule


  5. "A great company to work for, until my department was relocated."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Former Employee - Anonymous Employee in Pittsburgh, PA
    Recommends
    Approves of CEO

    I worked at American Airlines full-time (More than 10 years)

    Pros

    Management interested in developing staff and using evolving technology to improve processes.

    Cons

    At least in my department, many were 'old school' and resistant to change, which made for a negative working environment at times. This is relevant to the department in which I worked only.

    Advice to Management

    Consider remote work for positions that don't require being in a physical office every day.


  6. "Coordinator"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines full-time

    Pros

    Great flight benefits to travel across the world.

    Cons

    Works Holidays and balance between work and family


  7. "QA Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time

    Pros

    Good place to work
    Room for growth

    Cons

    Compensation is sub par to industry

    Advice to Management

    Increase compensation to industry standards

  8. "Best job ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Airline Pilot in New York, NY
    Current Employee - Airline Pilot in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than 10 years)

    Pros

    Good pay easy funny amazing you can see great places you meat with a lot of people you can see and learn their traditions

    Cons

    You are paid well and you travel across all over the world to see what you always dreamed of being a pilot will allow you to see things you never imagined of.so well be it

    Advice to Management

    You should also be pilot if you are fit


  9. Helpful (2)

    "If you have "wings" use them here!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant/International/Purser in New York, NY
    Former Employee - Flight Attendant/International/Purser in New York, NY
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at American Airlines full-time (More than 10 years)

    Pros

    Diversity, work days flexibility, travel to new places, exposure to other cultures, great co-workers, fabulous shopping overseas, travel benefits for self and family

    Cons

    Reserve, flight delays, long hours on your feet, unruly passengers, outdated management protocols

    Advice to Management

    Treat your frontline people with respect and you will get it back tenfold


  10. Helpful (1)

    "Flight Attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Airlines full-time

    Pros

    Solid company, great benefits, I felt proud to wear the American Airlines uniform. Because of the nature of the job, I was able to experience and learn about many different cultures. Flexible schedules, free travel, great co-workers.

    Cons

    The only cons related to the job in my opinion were the early wake up calls! In order to be at the airport for a 6:00 am departure, I had to wake up at 3:00 am (must report to duty one hour before the flight departs-leave time for employee parking lot shuttle to terminal, any sort of traffic accident, etc).

    Advice to Management

    Be sure to commend your workforce when a job is well done. Due to flight attendant position not having much contact with management, we tend to only see our supervisors if there is a problem.


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