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American Airlines

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American Airlines

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American Airlines Reviews

Updated Jul 31, 2021

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Found 4,226 of over 4,573 reviews

3.9
75%
Recommend to a Friend
66%
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
1,746 Ratings
Pros
  • "Flight benefits are really great(in 583 reviews)

  • "Travel benefits are good for vacations(in 388 reviews)

  • Cons
  • "Long hours during a stressful period(in 107 reviews)

  • "Some people aren't interested in caring for passengers as much as others(in 71 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of American Airlines and is not affected by filters.

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    1. 5.0
      Current Employee, more than 3 years
      Featured Review

      Wonderful Company

      Feb 11, 2021 - Flight Attendant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The care about you, Doug Parker (CEO) is working hard to make it a better place to work.

      Cons

      Difficult schedules can upend personal life— have to be ready for that.

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      2 people found this review helpful
    2. 5.0
      Former Employee, more than 10 years

      Loved my 27 year career

      Jul 30, 2021 - Flight Attendant 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Free flying, tools to grow as a professional. Lifetime friendships. Some managers were not very well informed but others were Very professional.

      Cons

      Flying standby is difficult. Being away from home on important dates was hard. Animosity between departments was management driven. Pay was not up to market in US

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    3. 4.0
      Current Employee, more than 5 years

      Good, but could be better

      Jul 27, 2021 - Desktop Support Engineer in Fort Worth, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Travel benefits. Competitive salary. Career advancement depending on department. International company with jobs around the world in many different fields.

      Cons

      Nepotism. People are always looking to hire and promote from who they know versus the better qualified candidate. Favoritism. Managers hanging out with employees outside of work. Always hiring their “buddies” instead of a more qualified candidate. Issues are mainly with management from the previous days of old airlines and prior mergers, and people in management roles who shouldn’t be.

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    4. 5.0
      Current Employee, more than 3 years

      Great

      Jul 25, 2021 - Customer Service Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I really enjoy the wonderful flight benefits. They also have good health insurance and retirement options, as well as vision and dental insurance. People there tend to love their job which makes coming to work easier.

      Cons

      I think the subsidiaries could be treated better and paid more when they do more tasks and are cross trained vs mainline. Pay is significantly lower at envoy and piedmont and skywest than it is at mainline.

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    5. 1.0
      Current Employee

      So incredibly disappointed

      Jun 2, 2021 - Anonymous HQ Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Truly kind and down to earth people. Competitive benefits. Beautiful campus/work environment.

      Cons

      Sadly, there are just too many. The lack of help and resources is astounding. Yes, the pandemic hurt us and set us back but if this is the excuse every day moving forward for new employees, you won’t keep them. There is no training and no brand identity other than what the general public can read online. There is so much missed information by leadership that could allow us to be better, but they simply don’t ask. They don’t take the time to ask. They don’t take the time to even bother speaking to their staff from what I can see. I have never felt so undervalued nor unsupported at a company before, in my career. Now let’s talk work flexibility. We were supposed to have it. That has gone out the window, although we can’t get a straight answer. There is a clear old-school mindset that won’t allow workplace progression by creating true employee inclusivity and employee satisfaction options which is simply making you miss out on the best talent. Candidates will continue to go to companies that offer flexible, hybrid or remote options, which is almost everyone these days (at least one of the mentioned). Pay is under market. Outdated systems.

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      7 people found this review helpful
    6. 5.0
      Current Employee, more than 1 year

      It's Great

      Jul 26, 2021 - Software Developer in Fort Worth, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good work life balance. Free flying. Good company culture and environment. The new offices are nice. Balance of work from home and office.

      Cons

      The industry in general has been struggling during these times, and the company gets a lot of negative press. But until the next pandemic happens (God forbid), this should not be an issue much longer.

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    7. 5.0
      Former Employee, less than 1 year

      Airline Pilot

      Jul 28, 2021 - Airline Pilot in Charlotte, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Travel is always a big Pro for this profession as long as you don't mind living out of your suitcase.

      Cons

      Travel is always a big Con for this profession because you are always living out of your suitcase.

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    8. 4.0
      Current Employee

      Good

      Jul 28, 2021 - American Airlines Flight Attendant in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Funny environment, interesting, professional management and I like this job. A lot of travel and free flights for family and friends

      Cons

      Waking up early, the most senior crew have all benefits with planning flights and much more

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    9. 4.0
      Current Employee, more than 5 years

      Overall a good company to work for

      Jul 12, 2021 - Flight Attendant in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good health insurance Ability to call out sick while pregnant w/o being penalized 6-10 weeks paid maternity 6 months unpaid baby bonding Lots of time off if you can drop your trips

      Cons

      Profit sharing has gone down each year and is not even close to Delta Holiday pay is very minimal ($75 extra on the day) People at 35 years are still getting pulled onto reserve Work morale can be low. A lot of trash talk on the company from fellow crew members, although I think this happens at every airline.

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    10. 4.0
      Current Employee, more than 10 years

      Best Job

      Jul 29, 2021 - Airline Pilot Captain and Instructor in Dallas, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      largest and newest fleet of any major airline. Good work rules and pay.

      Cons

      Somewhat disorganized from the merger that occurred six years ago

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    Viewing 1 - 10 of 4,226 Reviews

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