American Airlines Employee Reviews | Glassdoor

American Airlines Reviews

Updated February 21, 2017
1,595 reviews

Filter

Filter

Full-time Part-time

3.6
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
452 Ratings

1,595 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
More Pros and Cons

  1. Featured Review

    Helpful (2)

    "Supervisor, Reservations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Airlines full-time

    Pros

    Loved working at AA - the people who worked there for many years and love the airline. Even those who have left still love AA. The family atmosphere is great.

    Cons

    No real cons, except that wish I was still there!

    Advice to Management

    None...


  2. Helpful (69)

    "Flight Attendant"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    -Great Benefits
    -Awesome People
    -Great Airline
    Working at AA is awesome is you love to travel and love to never be home. I see new countries and new cities everyday and I absolutely love my job. Just be prepared that it is not the prettiest nor easiest life style

    Cons

    -Long Hours
    -Starting pay is okay but for how much we work and our long hours we should be getting paid more
    -Miss a lot of holidays!! When you first start out be prepared to be working or on call every single holiday. And if you do get off a holiday when first going in be very greatful

    Advice to Management

    -Scheduling can sometimes be crazy!
    I dont have to much advice since I do love my job very much, things could be more organized at times but thats the airline industry for you!


  3. "Fleet Service Clerck- CLT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fleet Service Clerk in Charlotte, NC
    Current Employee - Fleet Service Clerk in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines part-time (More than a year)

    Pros

    Flight Bennifits, can make the money if worked the hours, good health care.

    Cons

    Hard to work your way up in this position, In need of newer and better equipment and machinery, and there is too many people who don't do anything.

    Advice to Management

    More leadership and recognize workers for there hard work and the ones who dont work hard .


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Techical Support AA.Com"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Agent in Fort Worth, TX
    Former Employee - Technical Support Agent in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time (More than 10 years)

    Pros

    Flexibility. Great Pay. Opportunity to advance. Travel Galore.

    Cons

    Confined to 8 hr day with two 15 minute breaks and one 30 minute lunch.

    Advice to Management

    Create enthusiasm with incentives to excel.


  6. "Old management not good. New management I'll tell you in a few years."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Chief (Ramp) in Grapevine, TX
    Current Employee - Crew Chief (Ramp) in Grapevine, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than 10 years)

    Pros

    We fly for free and have decent benefits. Its a job that not everyone can do. Its exiting i love it.

    Cons

    Flights are always full so its hard to fly standby and benefits are really expensive. Other groups treat us like dirt.

    Advice to Management

    Take care of your employees, especially ramp. Every one thinks that we are uneducated people and we are not appreciated.


  7. "Station Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Airlines full-time (More than a year)

    Pros

    Flight Benefits are great!! Feel free to travel when you can

    Cons

    none that I can think of


  8. "Good"

    Star Star Star Star Star
    Current Employee - Senior Analyst in Irving, TX
    Current Employee - Senior Analyst in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good time for the industry. Travel benefits. A lot of new projects. It never gets boring. Friendly people in the company.

    Cons

    The pace is sometimes a little fast but I do not think of any other thing that is that negative.


  9. "Aircraft Maintenance Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Aircraft Maintenance Technician in Miami, FL
    Current Employee - Aircraft Maintenance Technician in Miami, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Airlines full-time (More than 10 years)

    Pros

    I'm a gear head so fixing stuff is in my blood. I really love working on airplanes.

    Cons

    Politics. People complain all the time. You have a choice, quit. Should have listened to your parents and stayed in school.

    Advice to Management

    Stop trying to reinvent the wheel. Our job is to get folks from A to B safely, on time and with all their stuff. Instead of nickle and diming passengers, why not give em free stuff? People absolutely love freebies.


  10. "Flight Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant
    Current Employee - Flight Attendant
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than a year)

    Pros

    great team environment. Flight Attendants treat you like family and so do the pilots.

    Cons

    relocation can stressful. Company doesn't involve themselves in the process.

    Advice to Management

    While deciding to take on a career that includes relocation is mandatory I think there should be more work in helping FA's relocate. There are a lot of people that take advantage of first year FA's when looking for a place to live at new domicile.


  11. "Home Based Reservations Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Base Reserations Representative in Fort Worth, TX
    Current Employee - Home Base Reserations Representative in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than 3 years)

    Pros

    work from home, flexible hours, flight benefits

    Cons

    have to stay under 2 occurrences, get occurrences for using sick time, not the best pay

    Advice to Management

    try a different occurrence policy



Showing 1,595 of 1,640 reviews
Reset Filters