American Airlines Reviews | Glassdoor

American Airlines Reviews

Updated September 24, 2017
1,827 reviews

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3.8
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Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
584 Ratings

1,827 Employee Reviews

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Pros
Cons
  • Long hours no breaks the beginning (in 51 reviews)

  • Keeping a healthy work /life balance (in 22 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (40)

    "IT support to AA.com"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Support in Fort Worth, TX
    Current Employee - IT Support in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than a year)

    Pros

    AMAZING company! You will not meet a stranger once you walk through the doors. Everyone is there to help eachother. We ALL work for the same amazing airline and we are all going for Great!

    Cons

    When you turly love something such as your Job/Hobby/friend/family you won't have things to complain about because you will have already found a way to fix or advise it before you're given the opportunity to talk negatively. Leadership is strong within our company and I am so blessed to be apart of it!

    Advice to Management

    Keep doing all that you are all doing! American Airlines wouldn't be the same if one of you were not there!


  2. "Good benefits and employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Miami, FL
    Current Employee - Customer Service in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines part-time (More than a year)

    Pros

    Great flight benefits and other discount which inhave yet to use.

    Cons

    At Miami it can get quite messy but other than that everything is great.

  3. "Great benefits"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I have been working at American Airlines part-time

    Pros

    Great benefits
    Flexible schedule
    Can work as many or as little hours as you want as long as you meet the minimum hours required at the end of 6 months.

    Cons

    Work in all sorts of weather
    Upper management and direct manager (crew chiefs) have a lack of communication that can lead to misunderstandings and more work being done.


  4. "Ticket Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Ticket Agent in Jamaica, NY
    Former Employee - Ticket Agent in Jamaica, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Airlines part-time (More than 10 years)

    Pros

    Fast paced, meeting someone new everyday, great job if you are a people person. Also great if you like to handle delicate situations. Something new everyday

    Cons

    Holidays & weekends but you make the best out of it. Being told you had to stay

    Advice to Management

    Ask for volunteers before mandatory extensions


  5. "AA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time

    Pros

    Great company to work for.

    Cons

    Large company. Many levels of reporting.

    Advice to Management

    Listen to your employees concerns.


  6. "Flight attendant at LAX base"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Los Angeles, CA
    Former Employee - Flight Attendant in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time (More than a year)

    Pros

    The job and company are great. The people are mostly great. Benefits are good.

    Cons

    The management and crew scheduling are hostile

    Advice to Management

    Flight attendants should get a raise so they don't have to be homeless their first year of flying


  7. "Incredible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time (More than a year)

    Pros

    Great benefits and easy mobility

    Cons

    Cut throat atmosphere between employees

    Advice to Management

    Create a better team enviroment

  8. "Co-Op Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Excellent travel benefits, 401 K, and heath insurance. In terms of engineering, you are not specialized but work in a variety of projects.

    Cons

    Positions are less technical. At the moment, it is difficult to get into the right position.


  9. "Sr. Analyst, Network Planning"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines full-time

    Pros

    Large company with lots of opportunity.

    Cons

    Lots of reorganization and movement among management.


  10. "Great experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at American Airlines full-time

    Pros

    Nurturing culture. Focusing a lot on developing people and rewarding members with great contributions.

    Cons

    Disconnection between corporate employees vs. front line employees


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