American Airlines Reviews | Glassdoor

American Airlines Reviews

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Found 2385 reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
73%
Recommend to a Friend
70%
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
905 Ratings
Pros
Cons
  • "Long hours - worklife balance can be a challenge(in 72 reviews)

  • "Can be demanding and hard to have a work life balance(in 27 reviews)

More Pros and Cons
  1. Featured Review
    Helpful (85)

    "Great People make a Great Company"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time for more than 20 years

    Pros

    AA is one of the BEST in the industry. The people know the importance of team-work and are driven toward a the goal of creating the BEST customer experience in the industry. All levels of management with whom I work were absolutely excellent. They really take employee development to heart and pride themselves on those who "move up the ladder". The benefits are top-notch as well.

    Cons

    None really come to mind

    Advice to Management

    Keep your stride and continue with employee development, empowerment, and soliciting/welcoming feedback. It works wonders, not just for me, but many, many of my fellow employees! Brand Loyalty - You Rock!

  2. "Awesome company!"

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Escalation Specialist in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time for more than 4 years

    Pros

    Professional, ethical organization with a real commitment to diversity and inclusion.

    Cons

    Their technology could be better.

    Advice to Management

    Keep growing and learning alongside your employees!

  3. "Great"

    StarStarStarStarStar
      Former Employee - Customer Service Representative 

      I worked at American Airlines full-time for more than 2 years

      Pros

      Good benefits Great Pay Wnjoy Working In The airport

      Cons

      No life outside And too busy

    • "Corporate Trainer"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Corporate Trainer/Flight Attendant 
      Disapproves of CEO

      I worked at American Airlines full-time for more than 20 years

      Pros

      Great benefits and vacation time

      Cons

      micro management, long hours,

    • "Great company to work for."

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Director International Accounting in Miami, FL
      Recommends
      Neutral Outlook
      Approves of CEO

      I worked at American Airlines full-time for more than 20 years

      Pros

      Making many changes to culture and values. Team members have great opportunity to move around within the company

      Cons

      Work/life balance needs to be addressed.

    • "Great place to work!"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Flight Attendant in Dallas, TX
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I worked at American Airlines full-time for more than 20 years

      Pros

      Great co workers, salary and medical benefits.

      Cons

      Being on reserve is difficult.

      Advice to Management

      None

    • "It’s alright"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Customer Service Associate 
      Recommends
      Neutral Outlook
      Disapproves of CEO

      I have been working at American Airlines part-time for more than 4 years

      Pros

      Travel benefits, flex working hours

      Cons

      Expensive health insurance, very busy schedule

    • Helpful (1)

      "American Airlines is a good place to work"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - 737 Captain in Boston, MA
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at American Airlines full-time for more than 20 years

      Pros

      Salary, flexible schedule, people, stable career

      Cons

      Very PC..heavy handed HR dominated by protected persons is a constant concern

      Advice to Management

      Get real

    • "Great"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - CSA in Dallas, TX
      Recommends
      Neutral Outlook
      No opinion of CEO

      I have been working at American Airlines full-time for more than 4 years

      Pros

      Great company great benefits love it

      Cons

      Micromanage hard to advance management

    • "Great place to work"

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Crew Chief in Irving, TX
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at American Airlines full-time for more than 20 years

      Pros

      Great place to work at with carriers for advancement..

      Cons

      There's not to many down sides, hard working sometimes..

      Advice to Management

      Yes

    Found 2385 reviews