American Airlines Reviews
68% would recommend to a friend
(7103 total reviews)
Robert Isom
54% approve of CEO
Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "flights benefits are great and being the biggest airlines in the world lets me move to any position i want !" (in 852 reviews)
- "The flight benefits are great and many positions at the corporate office provide some kind of hybrid model." (in 753 reviews)
- "The long hours and living out of your suitcase for days on end can be challenging." (in 179 reviews)
- "Even overnight people who had to drive to an empty office where managers don't even show up and sit alone in an office for 8" (in 93 reviews)
Ratings by Demographics
This rating reflects the overall rating of American Airlines and is not affected by filters.
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Found 7,103 of over 8K reviews
Updated Nov 30, 2023
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- 5.0FEATURED REVIEWFeb 24, 2023Flight AttendantCurrent Employee, less than 1 yearBoston, MA
Pros
Free Travel Amazing People Great Company Fun and Always Changing Job
Cons
Long Hours Early Days and Late Nights Hard to Live in Certain Cities with the First Year Pay
8 - 5.0Nov 27, 2023FLIHT ATTENDANTCurrent Employee
Pros
great company to work for
Cons
junior position with not a lot of flexibility
- 4.0Nov 16, 2023Digital Content ProducerCurrent Employee, more than 1 yearDallas, TX
Pros
Connecting with others Building Relationships Travel Benefits
Cons
Political Decisions based on optics rather than what is actually best Managers are either a hit or miss. No consistent training or accountability for Managers and Directors on how to treat employees.
- 5.0Nov 27, 2023Senior Financial AnalystCurrent Employee, more than 1 yearDallas, TX
Pros
Incredible development to work for a large company. Your development is mostly tied to the effort you put in.
Cons
Legacy based company with large finance department. While being big it is easy to get phased out by either getting rotated without being promoted.
- 1.0Oct 31, 2023Customer Service Representative (CSR)Current Employee, more than 1 yearWinston-Salem, NC
Pros
Non-Rev Travel: One of the few benefits of dealing with American Airlines is the option of flying non-rev, essentially standby. If you're in the airline industry, this can be an advantage.
Cons
Lack of Empathy: One glaring issue I encountered during my interactions with American Airlines was the complete absence of empathy. Whether it was the customer service representatives or other staff members, there was a palpable lack of understanding and consideration for passengers. Chaotic Culture: The overall culture within the organization felt incredibly chaotic. There seemed to be a disconnect between the employees and their responsibilities, which resulted in an overall lack of efficiency and cohesion. No Real Company Culture: It's essential for any company to have a defined culture that guides its employees. American Airlines seems to be lacking any distinct company culture, which leads to inconsistency in service and customer experience. Lack of Customer Assistance: I was taken aback by the apparent reluctance to assist customers. It felt as though the staff was instructed not to spend too much time helping passengers, which left many feeling neglected and dissatisfied. Aggressive Credit Card Sales: American Airlines' aggressive push to sell credit cards to customers without offering any additional incentives is disheartening. It appears to be more about profits than genuine concern for the passengers' needs.
- 5.0Nov 3, 2023Senior Engineer, Test Equipment & Calibrated ToolingFormer Employee
Pros
I would like to come out of retirement. I feel younger than my years, and I can be a valuable contributor in a work-from-home scenario, preferably as a technical writer. I have 40 years of varied, high-tech engineering experience in both the oil & gas industry and the airline & aerospace industry.
Cons
The pandemic resulted in a drastic slow-down in air travel which greatly affected the company's cash flow. Otherwise, I would not have left full-time employment.
- 5.0Nov 27, 2023Ramp AgentCurrent Employee
Pros
A good company to work especially if you are young.
Cons
It will take time before you reached top pay.
- 4.0Nov 28, 2023Flight AttendantFormer Employee
Pros
Free travel benefits, fun staff
Cons
Long work days, poor management
- 4.0Nov 27, 2023Flight AttendantCurrent Employee
Pros
They have Decent flight benefits
Cons
You feel like just a number
- 5.0Jun 28, 2023Flight AttendantCurrent Employee, more than 5 yearsChicago, IL
Pros
Having the option of traveling when you are working is great, although flights now post-covid are at an all time high so it is really hard to just jump on a flight for a quick trip and no more having a first class upgrade. How they restructured passenger free upgrades makes it impossible to ever get first class. Overnights while working are fun. As long as you follow your rules you are good. Many people complain about management but realistically the problems they normally complain about are issues that they bring on themselves. If you went into the office everyday you are required to be on time and have a dresscode and be polite to customers coming in. Just because this position allows us to be grown ups without management on our heels, does not mean you can go into your work like you rolled out of bed or show up late or even be rude to customers. You do your job and it is good.
Cons
Sometime the other coworkers are toxic and complain about policies and basic problems, stay positive and enjoy your job and don’t get sucked in.
2
American Airlines Reviews FAQs
American Airlines has an overall rating of 3.7 out of 5, based on over 7,874 reviews left anonymously by employees. 68% of employees would recommend working at American Airlines to a friend and 55% have a positive outlook for the business. This rating has decreased by -1% over the last 12 months.
68% of American Airlines employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated American Airlines 3.4 out of 5 for work life balance, 3.5 for culture and values and 3.6 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at American Airlines to be culture, career development, benefits and the cons to be management .
