American Airlines Reviews | Glassdoor

American Airlines Reviews

Updated June 19, 2017
226 reviews

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2.0
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American Airlines CEO Doug Parker
Doug Parker
46 Ratings

226 Employee Reviews

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Pros
Cons
  • Long hours no breaks the beginning (in 51 reviews)

  • No work/life balance as promised (in 19 reviews)

More Pros and Cons

  1. Helpful (1)

    "I love America airlines"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airser in Dallas, TX
    Former Employee - Airser in Dallas, TX
    Recommends

    I worked at American Airlines part-time (Less than a year)

    Pros

    Looking to improve my costumer service experience, benefits. Flexibility.

    Cons

    Working out of town away from home

    Advice to Management

    Treat people fair


  2. Helpful (1)

    "It's ok....."

    Star Star Star Star Star
    Current Employee - Clerk in Phoenix, AZ
    Current Employee - Clerk in Phoenix, AZ

    I have been working at American Airlines (More than a year)

    Pros

    Flight benefits, some flexibility in schedules especially if you are high in seniority.

    Cons

    low wages, raises are low, low morale, medical benefits are expensive. I think that they feel that they can pay low wages because they offer flight benefits. Would be nice to have a happy medium.


  3. "International Add vantage Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - INTL ADDVANTAGE AGENT in Cary, NC
    Former Employee - INTL ADDVANTAGE AGENT in Cary, NC
    Doesn't Recommend

    Pros

    Flight benefits, homebase, low rates for international travel

    Cons

    Rigid schedule, low pay, they make you think it's easy to get trades but very difficult.


  4. "Less than stellar experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    I worked at American Airlines full-time (More than 5 years)

    Pros

    Travel, meet people from all over the world, learned how not to treat paying customers and how not to treat employees, especially those who had many years with the carrier

    Cons

    Horrendous management, low morale, low compensation, treated employees like morons, corporate had absolutely no regard for the paying passenger

    Advice to Management

    At one time airline travel was a wonderful way to travel. But industry management and govt regulators have allowed it to disintegrate into a "cattle" industry. Management MUST raise employee morale and boost the flying experience for the paying public to at least a comfortable experience.


  5. "Micro-management and inefficient leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Coordinator in Raleigh, NC
    Current Employee - Customer Service Coordinator in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Airlines full-time (More than 5 years)

    Pros

    Travel benefits, mostly great co-workers, ability to move schedule around at times, laughable profit sharing, top out pay of $30 an hour (after about 20 years of service).

    Cons

    Incompetent managers and leadership, inefficient scheduling, little to no union support (CWA), waves of intense micromanagement, mediocre to horrible health insurance, constant fear of being outsourced, no full time opportunities, no growth opportunities, patronizing treatment from management on a weekly, if not daily, basis.

    Advice to Management

    Instead of treating employees like children, tap into the potential of a mostly intelligent workgroup. Replace station and shift managers who are unaware of how daily operations work (and too incompetent to make basic decisions), that instead focus on trivial items that are "easy to enforce" but have no effect on the efficiency of the operation. Management should learn how to respect their employees, and focus on the biggest operational issues instead of spending all of their energy on things that don't affect the customer experience whatsoever. This management style seems to plague the entire company.


  6. "Aircraft Maintenance Technician"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Aircraft Maintenance Technician in San Francisco, CA
    Current Employee - Aircraft Maintenance Technician in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at American Airlines full-time (More than 10 years)

    Pros

    Somewhat stable...Longevity as an employee is attainable...Exciting work but can be very physical...

    Cons

    Employees will be on nightshift for very long time if they are Aircraft Maintenance Technicians...Work rules have been eroded due to past bankruptcy...Benefits are average... Management Team is inexperienced and rather combative...Recent takeover has left all work groups struggling to regain their footing...There is a lot of responsibility but the wages do not reflect it...Work group is represented by a weak and ineffectual Union.

    Advice to Management

    Let the employees be more involved in the decision making at local level


  7. "Good people, disorganized company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate Web Developer in Fort Worth, TX
    Current Employee - Associate Web Developer in Fort Worth, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Airlines (More than a year)

    Pros

    Many of the people are excellent to work with and feel like family.

    Cons

    The company treats contractors like office equipment. Positions are filled from within and contractors are not considered within. Contractors are not allowed on any internal opportunities regardless of position or length of employ.

    Advice to Management

    Stop expecting work out of contractors like they are full time employees for years at a time. Establish protocols to automatically hire in contractors after a specified time. Stop stringing them along.


  8. Helpful (4)

    "Below average pay and benefits - and working harder."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Dallas, TX
    Current Employee - Flight Attendant in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at American Airlines full-time (More than 10 years)

    Pros

    Ability to swap schedules/trips with other employees resulting in a high degree of personal
    schedule flexibility. Highly Unionized workforce provides for some degree of Worker's Rights and Protections that you just don't have in "At will" jobs.
    Great job if you have other income streams or are a "trustafarian" - then you might be able to actually afford to work here.

    Cons

    Long duty days. Sometimes you may be at work 16 hours and then only get a 9 hour rest break /layover. The worst part is you aren't getting paid for the full 16 hours you were on duty. You are only paid for the hours and minutes the aircraft is actually moving. The travel benefits have become increasingly worthless. It is the main reason people go to work for the airlines in the first place. But today with the Internet being used as a last minute clearing house - every flight is full every day of the week to every destination - making your travel benefits very difficult to use if you are able to use them at all - and you will be sitting in a middle seat in Coach if at all. Deteriorating work rules and labor contracts have really destroyed what was once a proud occupation. Employees used to receive Pensions. Those were "frozen" in
    2012 Chapter 11 Reorganization and Retiree Health Care was also jettisoned.
    You are better off working for another industry with better pay and just purchase your tickets.
    You can fly today for under $ 300 round trip to just about anywhere.
    Soon the airlines will pay the public to travel !!!!

    Retiree Travel has also been downgraded. As a 30 year employee I have enough seniority to make the job tolerable for the next few years until I reach retirement age
     - but I would never, ever recommend anyone going to work for this airline
    unless you are being hired directly into an Executive Level position.
    The front line employees, the Flight Attendants, Agents, and Ground Staff get little respect and pay increases that do NOT keep ahead of inflation so you are constantly losing purchasing power in "real" vs. "nominal" terms. That affects your standard of living and future greatly.

    Advice to Management

    My advice to Management is to pay your critically important front line employees (flight attendants who are the face of the airline) better by giving them raises that at a minimum meet the inflation rate, but preferably exceeds it.
    Also you could do a lot to improve morale by restoring the downgraded Retiree Travel from
    D2R back to D2 or grant our Retirees more annual D1 passes . Like 6 round trips per year.


  9. "Staff Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Assistant in Chicago, IL
    Former Employee - Staff Assistant in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at American Airlines full-time (More than a year)

    Pros

    Flight benefits, 401 k, health, dental, vision insurance

    Cons

    No work morale, supervisor does not know how to talk to her staff, no work like balance, do not try to make the environment better for the employees, lack of organization, you do not know your schedule ahead of time and it changes month to month. Supervisor also discuss with other people about her employees.

    Advice to Management

    Supervisors should attend training and be held accountant when complaints are made against them. More meetings with staff to improve work environment. Stop allowing the changing of schedules with little to no notice frequently


  10. "Home based representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Customer Service Representative in Cary, NC
    Former Employee - Customer Service Representative in Cary, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Airlines full-time (More than 3 years)

    Pros

    Great travel Benefits as a non-rev/ standby. Home based customer service.

    Cons

    Pay is really low, very much micro managed and no sick pay nor do you have sick days. Customer service agents get 10 days of vacation a year.


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