American Airlines Reviews | Glassdoor

American Airlines Reviews

Updated December 6, 2017
540 reviews

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3.0
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American Airlines CEO Doug Parker
Doug Parker
130 Ratings

540 Employee Reviews

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More Pros and Cons

  1. "Great Company, Terrible Management, Shaky Merger"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Miami, FL
    Current Employee - Flight Attendant in Miami, FL
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at American Airlines full-time (More than a year)

    Pros

    Travel benefits are great for you and your partner, SO MANY destinations,

    Cons

    Parents (and anyone else) must pay high fees to travel, planes are too cramp, crews are hit or miss, short layovers, no meals. The new merger seems to be complicating the culture of the company

    Advice to Management

    Compassion is key


  2. "Carful"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Chicago, IL
    Current Employee - Flight Attendant in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Airlines (More than 10 years)

    Pros

    It isn’t what most think ! I was there 17 years as a f/a it was great in the beginning, Now it’s lack of sleep, tuff to fly for free as most flights are full or over sold so that perk isn’t great at all! You do not make a lot of money seeing you sign in an hour b4 flight in paid ! Then your not paid till the aircraft door closes “ once it lands it’s done then your at 1.50 an hour” new hires have reserve every other month which means they own you and call anyhour of the day and Night! Just giving you the heads up of the not so glamorous life it once maybe was 😔 But if you wait out your years and that depends where the place you ,then it gets a bit better ! It also takes many years Truth and wish who ever well that gets hired ! Like I said I did enjoy some years but not so many

    Cons

    Pay 💰 also flight Benefits! Not !!

    Advice to Management

    No advice

  3. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time

    Pros

    Great flight benefits and good work environment

    Cons

    HR is based internationally and is not involved with employees and is not helpful


  4. "stay away from techops"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Airlines full-time

    Pros

    best place to work at other than techops

    Cons

    US airways old folks runs the show and your opinion don't matter


  5. "American Airlines"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airline Pilot
    Former Employee - Airline Pilot
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Airlines (More than 10 years)

    Pros

    Travel benefits and airline employee discounts

    Cons

    Flights are too full to non-rev on

    Advice to Management

    Less adversarial working relationships with the various unions.


  6. "Opportunity for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Boston, MA
    Current Employee - Customer Service Agent in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines part-time (More than a year)

    Pros

    Always a position available if you have out grown your present position. Travel benefits all over the world.

    Cons

    Pay could be more, holiday is only time and half. Cannot transfer to some departments and maintain seniority

    Advice to Management

    Increase Holiday pay and the overall starting pay.


  7. Helpful (3)

    "Flight Attendant"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Disapproves of CEO

    I have been working at American Airlines full-time

    Pros

    Flexibility, travel the world, typically great people to work with, diversity

    Cons

    If you are a new flight attendant, the first 1 to 3 or 5 years are extremely difficult. You have a union at AA, but there is still a lot not okay in my opinion. Pilots are treated much more fairly. Our rest breaks, our extremely long hours, without any access to food is hard. If you are on call multiple days in a row and want to be able to eat, you have to pack for multiple days and they might send you internationally where you’re forced to buy airport food or left over plane food or they citing you are laying over in.

  8. Helpful (1)

    "American Airlines Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (Less than a year)

    Pros

    Good benefits--health insurance, dental, 401k, company matching, flight benefits for you and family
    Some great teammates
    multiple shifts since it is basically a 24/7 operation

    Cons

    pay is not always proportionate to the job you are required to do, much less the stress you have to endure.
    Travelers believe every little thing is your fault or the company's fault, and you are rarely seen as a fellow human being just doing his/her job.
    seniority culture--how long you've been working with the company dictates your pay, what shifts you can choose, and what vacations you can choose. Do not expect to have weekends off for the first 25+ years.
    Some people don't see this as a real/long-term job, so the work ethic is not there, which makes it difficult to run a smooth operation sometimes

    Advice to Management

    Be more selective in hiring
    Do walk-a-miles in multiple departments as part of the interview process
    Pay a livable wage to start


  9. "Great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Miami, FL
    Former Employee - Analyst in Miami, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at American Airlines full-time (More than a year)

    Pros

    Flying benefits rules, and the management is flexible with schedule and time off.

    Cons

    The salary is low and the work culture is an HR nightmare.


  10. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Airlines full-time

    Pros

    Insurance benefits
    401K
    Flexibility in locations
    Many opportunities to move within the company

    Cons

    Merger woes with USAir employees


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