American Airlines Reviews | Glassdoor

American Airlines Reviews

Updated June 20, 2017
511 reviews

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4.0
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American Airlines CEO Doug Parker
Doug Parker
183 Ratings

511 Employee Reviews

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  1. Helpful (2)

    "Flight attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Miami, FL
    Former Employee - Flight Attendant in Miami, FL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at American Airlines full-time (More than 10 years)

    Pros

    Great benefits, flexibility, independence and great co-workers! The job is whàt you make it. Had some great conversations and learned so much from our passengers. Got to see the world and stay at very nice hotels. The world seems a lot smaller when you take advantage of the flight benefits...friendlier too!

    Cons

    Corporate mngment....who may fly privately, needs to walk a mile or spend a day with an agent or crew member, to realize how impossible some of their policies and procedures are for their employees and their passengers. And that, I'm sure is not just the case with American.

    Advice to Management

    You had better start treating passengers and employees with more respect for their time and well being....or the government will be doing it for you....and to quote a senator..."your not going to like it"


  2. "Great company undergoing change completing their merger with US Airways."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stores Supervisor in Chicago, IL
    Former Employee - Stores Supervisor in Chicago, IL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Airlines full-time (More than 5 years)

    Pros

    Great group of co-workers with years of experience and always willing to help.

    Cons

    Upper management within some departments are not open to change.

    Advice to Management

    The new philosophy held by upper management needs to be enforce below on the stations level.

  3. Helpful (1)

    "Great job for the most part. Growing company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - American Airlines Flight Attendant in Philadelphia, PA
    Current Employee - American Airlines Flight Attendant in Philadelphia, PA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Airlines full-time (More than 3 years)

    Pros

    Flight benefits. Health care. 401k. 11 days off a month on reserve. Great people. Always changing. Meet lots of new people.

    Cons

    Away from home alot. Commuting sucks of you don't live in base. Odd hours. Long days. Pay could be better.

    Advice to Management

    Don't have flight attendants on straight reserve for more than a year.


  4. "Good People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager, Project Management in Fort Worth, TX
    Current Employee - Manager, Project Management in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than 10 years)

    Pros

    I have held corporate jobs for 19 years with American. I have been fortunate to work with and learn from some bright people. It is a very fast-paced environment with hard-working people.

    Cons

    The promotion path for Project Managers ends at about the senior manager level. If you focus on project management as your career and passion, the promotion path is there but often hard to find.


  5. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time

    Pros

    Flight benefits
    Senior management is outstanding
    Company values employees

    Cons

    At local level:
    No work/life balance as promised
    Management favors certain employees and makes life miserable for the rest
    Micro management

    Advice to Management

    Get new leadership into local management - people have been in positions for too long.


  6. "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Manager in Dallas, TX
    Current Employee - Customer Care Manager in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than 10 years)

    Pros

    Great perks, flexible, moving towards a better, more profitable company, good salary, great training, paid training, great amount of time off, longevity of position

    Cons

    depends on the job, it is at times hard to work with a difficult public environment, ever changing environment, ever changing schedules

    Advice to Management

    keep moving towards better trust and focus on employees which will in turn benefit customers.


  7. "Mechanic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mechanic in Tulsa, OK
    Current Employee - Mechanic in Tulsa, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than 10 years)

    Pros

    advancement opportunity available to all employees

    Cons

    there is no shared sacrifice with management.

  8. Helpful (1)

    "Custumer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Pembroke Pines, FL
    Current Employee - Customer Service Agent in Pembroke Pines, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Airlines part-time (More than a year)

    Pros

    I can manage my time and it is a nice place to work. People are nice too. The benefits are good

    Cons

    I dont have complaints so far. I like to work here. I just start working. So I dont have any concerna yet


  9. Helpful (1)

    "flight attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Washington, DC
    Current Employee - Flight Attendant in Washington, DC
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Airlines full-time (More than 8 years)

    Pros

    good pay, good medical benefits, flexibility

    Cons

    management lack of empathy and reality for what passengers and employees want and need

    Advice to Management

    take what your line employees tell you that the passengers are relaying seriously


  10. Helpful (1)

    "Airline Pilot"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - International Div A-320 Series Captain in Philadelphia, PA
    Current Employee - International Div A-320 Series Captain in Philadelphia, PA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at American Airlines full-time (More than 10 years)

    Pros

    Part of a Global team of the largest airline in the world, Exciting new destinations that are both challenging and rewarding.

    Cons

    Adapting to constant changes. Keeping up with the integration of the pilot work group.

    Advice to Management

    Realize the potential of attention to the human element and not just "metrics".


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