American Airlines Reviews | Glassdoor

American Airlines Reviews

Updated October 22, 2017
1,860 reviews

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3.8
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Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
607 Ratings

1,860 Employee Reviews

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Pros
Cons
  • Long hours no breaks the beginning (in 54 reviews)

  • Keeping a healthy work /life balance (in 22 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (46)

    "IT support to AA.com"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - IT Support in Fort Worth, TX
    Current Employee - IT Support in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than a year)

    Pros

    AMAZING company! You will not meet a stranger once you walk through the doors. Everyone is there to help eachother. We ALL work for the same amazing airline and we are all going for Great!

    Cons

    When you turly love something such as your Job/Hobby/friend/family you won't have things to complain about because you will have already found a way to fix or advise it before you're given the opportunity to talk negatively. Leadership is strong within our company and I am so blessed to be apart of it!

    Advice to Management

    Keep doing all that you are all doing! American Airlines wouldn't be the same if one of you were not there!


  2. "Flight Attendant"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Disapproves of CEO

    I have been working at American Airlines full-time

    Pros

    Flexibility, travel the world, typically great people to work with, diversity

    Cons

    If you are a new flight attendant, the first 1 to 3 or 5 years are extremely difficult. You have a union at AA, but there is still a lot not okay in my opinion. Pilots are treated much more fairly. Our rest breaks, our extremely long hours, without any access to food is hard. If you are on call multiple days in a row and want to be able to eat, you have to pack for multiple days and they might send you internationally where you’re forced to buy airport food or left over plane food or they citing you are laying over in.

  3. "Opportunities to move up"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Airlines full-time

    Pros

    Pay. Flexibility. Travel Benefits. Airline discounts.

    Cons

    The merger has been tough on all of us. But I believe everything will work out in the end.


  4. "You won't get rich working at an airline, but you get great benefits"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time

    Pros

    Experienced leadership cares about their employees; work in a dynamic industry; expected to travel a lot for work; flight benefits

    Cons

    Some people don't like a dynamic industry and workplace; long hours sometimes; expected to travel a lot for work; pay is less than similar positions in other industries


  5. "Great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Miami, FL
    Former Employee - Analyst in Miami, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at American Airlines full-time (More than a year)

    Pros

    Flying benefits rules, and the management is flexible with schedule and time off.

    Cons

    The salary is low and the work culture is an HR nightmare.


  6. "Just a job.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Assistance Representative in Kansas City, MO
    Current Employee - Customer Assistance Representative in Kansas City, MO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Airlines part-time (More than a year)

    Pros

    Obviously flight benefits, light work load

    Cons

    company and policies, don't allow sick days

    Advice to Management

    show some compassion, they are constantly holding the flight benefits over your head to take away from the hostile work environment.


  7. "American"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time

    Pros

    The people and benefits make this a good place to work

    Cons

    There are no downsides to working at American

    Advice to Management

    Keep up the good work

  8. "Great Internship/Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    Pros

    Great people, dynamic workplace with access to a lot of departments

    Cons

    Typical corporate setting (cubicles) that some people don't care for


  9. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Airlines full-time

    Pros

    Insurance benefits
    401K
    Flexibility in locations
    Many opportunities to move within the company

    Cons

    Merger woes with USAir employees


  10. "I grew here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Airlines full-time

    Pros

    Good co-workers.
    Improved my skills
    Decent pay

    Cons

    Disorganized
    Too management centric
    Management overlooks your contributions
    Meetings waste time that could be better invested elsewhere

    Advice to Management

    Don't let the lack of a five minute conversation cause you to lose good talent


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