American Airlines Reviews | Glassdoor

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American Airlines Reviews

Updated January 18, 2018
548 reviews

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548 Employee Reviews

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Pros
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More Pros and Cons

  1. "Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time

    Pros

    Great flight benefits and good work environment

    Cons

    HR is based internationally and is not involved with employees and is not helpful


  2. "stay away from techops"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Airlines full-time

    Pros

    best place to work at other than techops

    Cons

    US airways old folks runs the show and your opinion don't matter

  3. "American Airlines"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Airline Pilot
    Former Employee - Airline Pilot
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Airlines (More than 10 years)

    Pros

    Travel benefits and airline employee discounts

    Cons

    Flights are too full to non-rev on

    Advice to Management

    Less adversarial working relationships with the various unions.


  4. "Opportunity for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Boston, MA
    Current Employee - Customer Service Agent in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines part-time (More than a year)

    Pros

    Always a position available if you have out grown your present position. Travel benefits all over the world.

    Cons

    Pay could be more, holiday is only time and half. Cannot transfer to some departments and maintain seniority

    Advice to Management

    Increase Holiday pay and the overall starting pay.


  5. Helpful (3)

    "Flight Attendant"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Disapproves of CEO

    I have been working at American Airlines full-time

    Pros

    Flexibility, travel the world, typically great people to work with, diversity

    Cons

    If you are a new flight attendant, the first 1 to 3 or 5 years are extremely difficult. You have a union at AA, but there is still a lot not okay in my opinion. Pilots are treated much more fairly. Our rest breaks, our extremely long hours, without any access to food is hard. If you are on call multiple days in a row and want to be able to eat, you have to pack for multiple days and they might send you internationally where you’re forced to buy airport food or left over plane food or they citing you are laying over in.


  6. Helpful (1)

    "American Airlines Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (Less than a year)

    Pros

    Good benefits--health insurance, dental, 401k, company matching, flight benefits for you and family
    Some great teammates
    multiple shifts since it is basically a 24/7 operation

    Cons

    pay is not always proportionate to the job you are required to do, much less the stress you have to endure.
    Travelers believe every little thing is your fault or the company's fault, and you are rarely seen as a fellow human being just doing his/her job.
    seniority culture--how long you've been working with the company dictates your pay, what shifts you can choose, and what vacations you can choose. Do not expect to have weekends off for the first 25+ years.
    Some people don't see this as a real/long-term job, so the work ethic is not there, which makes it difficult to run a smooth operation sometimes

    Advice to Management

    Be more selective in hiring
    Do walk-a-miles in multiple departments as part of the interview process
    Pay a livable wage to start


  7. "Great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Analyst in Miami, FL
    Former Employee - Analyst in Miami, FL
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at American Airlines full-time (More than a year)

    Pros

    Flying benefits rules, and the management is flexible with schedule and time off.

    Cons

    The salary is low and the work culture is an HR nightmare.

  8. "Decent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Airlines full-time

    Pros

    Insurance benefits
    401K
    Flexibility in locations
    Many opportunities to move within the company

    Cons

    Merger woes with USAir employees


  9. "I grew here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Airlines full-time

    Pros

    Good co-workers.
    Improved my skills
    Decent pay

    Cons

    Disorganized
    Too management centric
    Management overlooks your contributions
    Meetings waste time that could be better invested elsewhere

    Advice to Management

    Don't let the lack of a five minute conversation cause you to lose good talent


  10. Helpful (1)

    "car"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at American Airlines part-time

    Pros

    flight benefits are great for you and family

    Cons

    terrible management, need to improve

    Advice to Management

    appreciate employees and respect them


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