American Airlines Reviews | Glassdoor

American Airlines Reviews

Updated June 18, 2017
507 reviews

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507 Employee Reviews

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Pros
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More Pros and Cons

  1. "Benefits are everything"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Dallas, TX
    Current Employee - Flight Attendant in Dallas, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at American Airlines full-time (More than 3 years)

    Pros

    benefits for you and family, insurance, flexibility (after you attain some seniority)

    Cons

    schedule is near consistent
    reserve sucks
    need better sick coverage
    pay

    Advice to Management

    they need to show more concern for the well being of the flight attendants
    We get worked to exhaustion


  2. Helpful (3)

    "Miss the old American"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RM Analyst in Dallas, TX
    Former Employee - RM Analyst in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Airlines full-time (More than 3 years)

    Pros

    Travel Benefits, Good Memories, Laid back environment

    Cons

    LUS management, LUS culture, merger.

  3. "It specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - IT Specialist in Abilene, TX
    Former Employee - IT Specialist in Abilene, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Airlines full-time (More than a year)

    Pros

    Good job security and benefits

    Cons

    Low pay for my job experience


  4. "Great so far"

    Star Star Star Star Star
    Current Employee - Flight Attendant in Buenos Aires, AZ
    Current Employee - Flight Attendant in Buenos Aires, AZ

    Pros

    The benefits are great. People that have been working here for the longest time benefit the most. It's all about seniority.

    Cons

    Long work hours, short layovers, dealing with people with bad attitudes. Overall, the good news, is that you do not deal with them all the time.

    Advice to Management

    Management needs to pay closer attention to the employees that are in the front line. We will make or break the customer experience.


  5. Helpful (3)

    "Sr. Financial Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Fort Worth, TX
    Current Employee - Senior Financial Analyst in Fort Worth, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Airlines full-time (More than 8 years)

    Pros

    A lot of great people at American, from entry level to execs. Medical and additional benefits are great and very reasonable compared to other companies.

    Cons

    While most management is very good and supportive of their teams, some areas have leaders with no people skills and sadly no concern for anyone except themselves. There are management cliques and if you're not part of their elite inside circle, there's no chance of advancement and a good chance you'll need to find another position before it's done for you. The airline industry in general has a lot of turmoil and the reorganizations every couple of years can take a tole on the employees.

    Advice to Management

    Hold all managers to the same standards as the analysts regarding performance, "goal-setting", etc. If one area has a turnover rate of 60% in less than 6 months, start asking questions. Chnaces are there's a good reason for it. The CEO talks the talk regarding having a company that values work/life balance, open communication and collaboration between management and their teams, but the reality is it's not happening nearly enough.


  6. "Work > Life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    Pros

    You can fly to somewhere if you have enough time.

    Cons

    Can't shift work schedule until 6 months later

    Advice to Management

    Be a little more fliexible will attract more good staff


  7. "Flight benefits keep me here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Relations Representative in Tempe, AZ
    Current Employee - Customer Relations Representative in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Airlines full-time (More than a year)

    Pros

    Flexible schedules
    Flight benefits
    Relaxed office environment
    Discount travel for dependants and friends

    Cons

    10hrs+ mandatory overtime during peak season
    Stress over case monitors when different people are grading you with their different expectations
    When I started it was only emails and then they made us start calling people, now passengers can call us directly with our extension numbers. I didn't sign up to be a call center.

  8. "Accounts Payable Specialist I"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Accounts Payable Specialist I in Mesa, AZ
    Former Employee - Accounts Payable Specialist I in Mesa, AZ
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at American Airlines full-time (More than 8 years)

    Pros

    There are a lot of wonderful people there

    Cons

    They do not follow through with promises to employees

    Advice to Management

    Follow through with your promises


  9. "Doesn't value employees, just an employee number to them."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - International Resolution Desk in Cary, NC
    Former Employee - International Resolution Desk in Cary, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Airlines (More than 10 years)

    Pros

    Fight Benefits, good insurance(especially with how most are), flexibilityy( yu can make as much money as you need or want, up to 14hr days continuously, meet wonderful people, and I loved being able to make a difference and I did, each call was always a new challenge, never bored.

    Cons

    I started 11/29/89- started in General Sales and worked different departments throughout my career always give more than 110% at all time, you can ask anyone that knew me, including management. I worked when NO ONE else showed up in snow past your waste a few years back, if you remember when that was, and was recognized for it. Worked 14hour days, at my will, During Over time situations I worked more than was ever required, win win for me andAmerican during ICE storm, (January) Overtime being required and office e extended to 24hours operation I stayed in Cary so I could walk to work because I was afraid I couldn't get there if I didn't stay close because I was 45minutes in normal traffic to get there, first couple days I had no problem, 3rd day I slipped and fell in parking lot and hurt my shoulder, took DR's (mine & the ones American required me to see,fllying me to Dallas TX even) until September to figure out it was my Rotator Cuff damageed. I ended up have 2 rotator cuff surgeries a 3rd attempt before having to have a complete reverse shoulder replacement, bicep( twice) & triceps repair over a 4year span not being able to work. I had to fight to get Workman's Comp and because I did I lost my job, they felt I was a high risk so a few months before my 25years I was kicked to the curb!!! This is what they think of their loyal employees. Attendance policy, if you could breathe you were expected to be at work, got penalized when you used it, even after you earned it.

    Advice to Management

    Supporting your employees when you know it's the right thing to do. For the most partt local office management was good, however attendance policy is crucial, don't really take into account, life happens. If you could breathe you were expected to be there, and got docked if you used your sick time you were earned.


  10. "Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director in Fort Worth, TX
    Former Employee - Director in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time (More than 8 years)

    Pros

    Exposure to a broad range of issues. Good overall compensation package.

    Cons

    Limited upward mobility.


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