American Airlines Reviews | Glassdoor

American Airlines Reviews

Updated April 24, 2017
1,653 reviews

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1,653 Employee Reviews

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  1. Helpful (1)

    "Flight Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at American Airlines full-time (More than a year)

    Pros

    Good people to work with, you do get to go see some amazing places if you're lucky enough to get called for those trips. Compared to other airlines American is great to their new employees.

    Cons

    Money. You do not make very much at all, it is extremely hard to live off of. The job is not exactly as it seems to be, the perks are not as great as you would think. The free flights are OFTEN overbooked so you cant travel to many of the places you would like to; you always have to fly standby.

    Advice to Management

    Pay and appreciate your employees more. They are the front lines of your company and make the lasting impact with your customers, they are the ones that make your money.


  2. "Flight Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Airlines full-time (More than a year)

    Pros

    Decent medical and retirement benefits.

    Cons

    Low starting wage. Lots of per diem hours. Seniority system also makes working conditions very difficult for new hires.

    Advice to Management

    More information during orientation, interview and training about the lifestyle of a new flight atendant.


  3. "Decent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fleet Service Agent in Philadelphia, PA
    Current Employee - Fleet Service Agent in Philadelphia, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Airlines full-time (More than a year)

    Pros

    Union, benefits, swaps, call outs, sick days, and cake.

    Cons

    Union, poor entry wage, meaningless work, boring, ramp rats are a disease.

    Advice to Management

    Lose the union. Lose the managers. Let employees buy the company.


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  5. "Benefits are everything"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Dallas, TX
    Current Employee - Flight Attendant in Dallas, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at American Airlines full-time (More than 3 years)

    Pros

    benefits for you and family, insurance, flexibility (after you attain some seniority)

    Cons

    schedule is near consistent
    reserve sucks
    need better sick coverage
    pay

    Advice to Management

    they need to show more concern for the well being of the flight attendants
    We get worked to exhaustion


  6. "Good for the flight benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tucson, AZ
    Former Employee - Anonymous Employee in Tucson, AZ

    I worked at American Airlines part-time (More than 10 years)

    Pros

    Ability to trade shifts, flight benefits

    Cons

    Stressful, have to work nights, weekends, holidays


  7. "customer relations representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tempe, AZ
    Current Employee - Customer Service Representative in Tempe, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than a year)

    Pros

    benefits are awesome and employees are great

    Cons

    management can be difficult

    Advice to Management

    listen to your employees


  8. "Excellent company, excellent opportunities"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analytics Manager in Fort Worth, TX
    Current Employee - Analytics Manager in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than a year)

    Pros

    Flexible work environment, upper mgmt. encourages challenging the status quo to push the company to greater heights. great place to work!

    Cons

    Not much vacation to start

    Advice to Management

    Keep rocking it, we will be the greatest, biggest airline in the world!


  9. Helpful (3)

    "Miss the old American"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - RM Analyst in Dallas, TX
    Former Employee - RM Analyst in Dallas, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Airlines full-time (More than 3 years)

    Pros

    Travel Benefits, Good Memories, Laid back environment

    Cons

    LUS management, LUS culture, merger.


  10. "Fleet Service Clerck- CLT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fleet Service Clerk in Charlotte, NC
    Current Employee - Fleet Service Clerk in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines part-time (More than a year)

    Pros

    Flight Bennifits, can make the money if worked the hours, good health care.

    Cons

    Hard to work your way up in this position, In need of newer and better equipment and machinery, and there is too many people who don't do anything.

    Advice to Management

    More leadership and recognize workers for there hard work and the ones who dont work hard .


  11. "Old management not good. New management I'll tell you in a few years."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Crew Chief (Ramp) in Grapevine, TX
    Current Employee - Crew Chief (Ramp) in Grapevine, TX
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than 10 years)

    Pros

    We fly for free and have decent benefits. Its a job that not everyone can do. Its exiting i love it.

    Cons

    Flights are always full so its hard to fly standby and benefits are really expensive. Other groups treat us like dirt.

    Advice to Management

    Take care of your employees, especially ramp. Every one thinks that we are uneducated people and we are not appreciated.



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