American Airlines Reviews | Glassdoor

American Airlines Reviews

Updated May 23, 2017
502 reviews

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502 Employee Reviews

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Pros
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  1. "Home Based Reservations Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Base Reserations Representative in Fort Worth, TX
    Current Employee - Home Base Reserations Representative in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than 3 years)

    Pros

    work from home, flexible hours, flight benefits

    Cons

    have to stay under 2 occurrences, get occurrences for using sick time, not the best pay

    Advice to Management

    try a different occurrence policy


  2. "Benefits Delivery Operations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dallas, TX
    Current Employee - Anonymous Employee in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (Less than a year)

    Pros

    Great benefits, and opportunities for employees to participate in volunteer work.

    Cons

    Low pay. information is not readily available or shared.


  3. "Flight Attendant review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Flight Attendant in Phila, PA
    Current Employee - Flight Attendant in Phila, PA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than 3 years)

    Pros

    Travel for free, get to explore new places, and ability to provide friends and family discounted flights.

    Cons

    Always being on-call, working weekends and holidays, not having a set schedule, and working a full time job for part time hours and compensation.


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  5. "Captain"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Captain in Charlotte, NC
    Former Employee - Captain in Charlotte, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Airlines full-time (More than 10 years)

    Pros

    Great People to work with!

    Cons

    It is a very large company and needs to keep salaries up with other Legacy Carriers. We were starting to fall behind the other main tier of carriers such as Delta and United.

    Advice to Management

    Contracts and other benefits should be the same as at other main Carriers and reviewed to keep up in all respects.


  6. "Fleet service clerk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines part-time (More than 8 years)

    Pros

    Professional services to travelling public

    Cons

    Customers' complains due to unexpected problems.

    Advice to Management

    Do whatever is necessary to satisfy travellers' discomfort.


  7. "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Charlotte, NC
    Current Employee - Customer Service Representative in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines part-time (More than 8 years)

    Pros

    It is a great company to work for, but i want to work on my profession. I am currently looking for engineering jobs.

    Cons

    Nothing bad to say about American Airlines.

    Advice to Management

    Nothing to advice Management


  8. "Good job"

    Star Star Star Star Star
    Current Employee - Ramp Agent in Durango, CO
    Current Employee - Ramp Agent in Durango, CO
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at American Airlines part-time (Less than a year)

    Pros

    Great benefits and flexible hours

    Cons

    Doesn't pay well and it's hard to get a promotion


  9. "customer services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than a year)

    Pros

    I love the benefits ARE GOOD

    Cons

    the money IS SMALL can pay better

    Advice to Management

    you can advice in 1 year


  10. Helpful (1)

    "Retired"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Fort Worth, TX
    Former Employee - Customer Service Agent in Fort Worth, TX
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at American Airlines (More than 10 years)

    Pros

    A great company for many years.
    Travel for free
    Good pay

    Cons

    Burn out
    Dealing with irate passengers
    Unpredictable schedule


  11. Helpful (1)

    "Good experience, professionally run"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Dispatcher in Dallas, TX
    Former Employee - Flight Dispatcher in Dallas, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Airlines full-time (More than 5 years)

    Pros

    Very professional, all the resources you need to get the job done right, flexible schedules, well respected if you get your stuff done

    Cons

    After the merger with united, management kind of went down hill, less professional, they want to change too many things to the way United did stuff which didn't work as well as the way American does things

    Advice to Management

    Keep it professional, don't let united make it too laid back, thats okay for a smaller airline, but not one as big as American


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