American Airlines Reviews | Glassdoor

American Airlines Reviews

Updated Sep 19, 2019

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Found 2614 reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
71%
Recommend to a Friend
61%
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
998 Ratings
  1. "False Advertising"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Fort Worth, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Airlines full-time for more than 3 years

    Pros

    Effective Training Programs, awesome new facility

    Cons

    "Open" positions posted on the Internal Career Section are posted for identified personnel making even lateral moves impossible. You have to make the relationship with the hiring mgr. so they can create the job. Then the 100+ other folks with high hopes get the rejection letters not you.

    Advice to Management

    Improve the H.R. process of selection from review several, not select the first and continue until their not selected before reaching out to the pool of most capable candidates. There is very little to no communication of where we are in the hiring process until you receive the thanks for trying email.

    American Airlines2019-08-22
  2. Helpful (1)

    "Great job, okay company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - American Airlines Flight Attendant in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Airlines full-time for more than 5 years

    Pros

    Travel benefits, schedule flexibility (after you gain seniority), overall easy going job, independent work environment

    Cons

    Its a big company. It does not care about your well being or safety. The job can be difficult due to the long hours, shift work, its not good if you need to be home a lot or have a consistent schedule.

    Advice to Management

    Hiring managers with no experience in the field they are managing has been proven to be inefficient.

    American Airlines2019-08-18
  3. "Funny"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Mechanic in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time for more than 10 years

    Pros

    I come here just to read reviews. They are so funny. Pilots and flight attendants reviews. Lol I'm gone ALOT. Lol off course you are you fly with the plane. Profession you chose. So hilarious don't want to be gone go work somewhere else.

    Cons

    None. No advice to give on here. Stable paycheck management always helps.

    Advice to Management

    None

    American Airlines2019-08-05
  4. "Worst place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Fleet Service Clerk in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Airlines full-time for more than 10 years

    Pros

    Travel benefits but hard to travel because is on standby bases

    Cons

    Everyday is your last day no job security expensive ins package

    Advice to Management

    Dinosaurs Management Engagement clueless of their own operation

    American Airlines2019-09-09
  5. "Good experience"

    StarStarStarStarStar
    Former Employee - Sales Associate 

    I worked at American Airlines full-time

    Pros

    The team was a knowledgeable and there are many opportunities of growth

    Cons

    It is very corporate, which could be a pro for another person

    American Airlines2019-08-02
  6. "Living the Dream"

    StarStarStarStarStar
    Current Employee - Airline Pilot in Miami, FL

    I have been working at American Airlines full-time for more than 10 years

    Pros

    Dream job, getting to do what you love to do

    Cons

    Gone away from a lot

    American Airlines2019-08-01
  7. "Best in the industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Flight Attendant 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time for more than 3 years

    Pros

    Flight benefits are the best

    Cons

    exhausting job almost every day

    American Airlines2019-07-30
  8. "It was fun while it lasted"

    StarStarStarStarStar
     
    No opinion of CEO

    I have been working at American Airlines

    Pros

    A steady income, good benefits.

    Cons

    Not for people trying to build a family. Perks of working for the airline don’t matter when the flights are always late or oversold.

    Advice to Management

    Care as much about your employees as you do the customer.

    American Airlines2019-08-13
  9. "Company Culture at HDQ"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Analyst in Fort Worth, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Airlines full-time for more than 3 years

    Pros

    Flight Benefits! You can see the world for pretty much free. American is a well-known brand and I’m proud to tell people I work here. Benefits are decent. New headquarters is an awesome space. There are some great people who work here and you feel like part of a family.

    Cons

    At HDQ there are so many layers of management that it can be hard to be heard or get anything done. Many departments are so bloated that there are employees who no one knows what they actually do all day, but managers are afraid of losing headcount so they keep them. Many leaders have been there 20+ years and still have the old school mentality when it comes to flexibility in schedules or working from home... occasionally. Vacation policy for non-union employees is pitiful at two weeks a year for your first five years. No parental leave for new parents (only disability leave for birth mothers) so sorry dads or adoptive parents. Any positive changes put forth for non-union employees are shot down since they don’t want it to appear that management is gaining anything over unionized employees. Company culture can be toxic since every town hall meeting and the company intranet is full off comments from demoralized unionized employees spewing their hatred of leadership and the company.

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    Advice to Management

    Listen to non-unionized employees as much as you do to the loud angry voices of frontline employees. A decent PTO and parental leave policy is long overdue.

    American Airlines2019-08-13
  10. "Great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Ramp Agent in Philadelphia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time for less than a year

    Pros

    AA have have great coworkers

    Cons

    Working outdoors is very challenging specially in the summer

    American Airlines2019-07-30
Found 2614 reviews