American Airlines Reviews | Glassdoor

American Airlines Reviews

Updated August 17, 2017
1,778 reviews

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1,778 Employee Reviews

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Pros
Cons
  • Long hours no breaks the beginning (in 51 reviews)

  • Keeping a healthy work /life balance (in 21 reviews)

More Pros and Cons

  1. "It's a good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time

    Pros

    The benefits and people are great.

    Cons

    A large company means they can't be great to everyone.


  2. "CAR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines part-time (More than 3 years)

    Pros

    Great benefits; flights, healthcare, dentist

    Cons

    You have very litle control over what you do and also you bid for shifts based on seniority. You might work morning for 3 months, the nights for the next 6 months.

  3. "Reservations"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at American Airlines part-time (More than 10 years)

    Pros

    Flight Benefits
    Union Wage and Vacation
    Work form Home
    Flexible scheduling

    Cons

    Sit/Stand still for entire shift on phone
    Customer Service can be challenging


  4. "Airline Pilot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Airlines full-time (More than 8 years)

    Pros

    Good compensation and benefits. Outlook for career growth is good.

    Cons

    Corporate culture, middle management is weak.

    Advice to Management

    restore culture of cooperation and trust and eliminate the blame-game culture.


  5. "Senior BOW Planner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior BOW Planner
    Current Employee - Senior BOW Planner
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than 3 years)

    Pros

    Great company! Incredible benefits

    Cons

    So large it takes a lot of time to get things fixed.


  6. "Flight Attendant"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time

    Pros

    Great place to work! A lot of travel...but fun!

    Cons

    A lot of travel and early mornings.


  7. "Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Airlines full-time

    Pros

    Great benefits, conveniently located between Dallas and Fort Worth, internal moves/promotions encouraged

    Cons

    Internal growth (moving around) can be challenging; new hire onboarding could be better;

  8. "flight attendant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Airlines full-time

    Pros

    different life style and visit places

    Cons

    pay is low and job is unstable


  9. "Manager in Finance organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time

    Pros

    Best travel benefits in the industry, hands down.
    Good pay as you rise and getting better after the merger.
    In general, management is investing in their employees across the board.
    New campus is coming that should be excellent.
    Solid job security, most of your pay is guaranteed, although most improved pay at manager and above post-merger is variable based on company profit.
    Good to manageable work/life balance (30-50 hours) depending on workload and effectiveness.

    Cons

    Giant bureaucracy, however this has improved some since merger.
    Pay prior to manager is average, and the bottle neck from sr. analyst to manager is significant as organizations pare down post-merger.

    Advice to Management

    Find a marketing strategy.
    Keep up investing in the employee.


  10. Helpful (1)

    "experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in Cumming, GA
    Former Employee - Server in Cumming, GA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time (Less than a year)

    Pros

    great place, enjoyed my 1 year

    Cons

    not much but delays sometimes which are unforeseen.


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