American Airlines Reviews | Glassdoor

American Airlines Reviews

Updated December 11, 2017
1,915 reviews

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1,915 Employee Reviews

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  1. "Proud employee of a great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Home Based Reservations Agent in Cary, NC
    Current Employee - Home Based Reservations Agent in Cary, NC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Airlines part-time (More than a year)

    Pros

    Flexible work schedule, Excellent benefits, caring company

    Cons

    The business is always changing, if you are not good with change this is not the company for you.


  2. "It's good to work here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Pay, travel benefits, medical benefits. Plus they have many volunteer opportunities within the community if that's your thing. Always has overtime available if you want more money.

    Cons

    Attendance policy. Once you get on a level, it's all down hill from there. Only way off a level is to keep clean for a rolling calendar from the day you got put on a level. It's hard to do.

    Advice to Management

    Relax, your employees are human.

  3. "American Airlines Glassdoor Former Employee review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Omaha, NE
    Former Employee - Anonymous Employee in Omaha, NE
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time (More than 3 years)

    Pros

    Best reasons to work at American Airlines are benefits, travel (obviously), competitive pay and excellent training.

    Cons

    Hours/schedule can be challenging because you can be away from home quite a bit.

    Advice to Management

    Continue informing your employees on company policies and procedures.


  4. "American Airlines Flight Attandent"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Airlines full-time

    Pros

    Great company to work for

    Cons

    I have no cons for this company


  5. "Good place to work at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Dallas, TX
    Current Employee - Engineer in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than a year)

    Pros

    Good work hours
    Standby flying is good if available

    Cons

    Low pay
    Standby flying (planes are usually booked to capacity)

    Advice to Management

    It's been getting better


  6. "It awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst
    Current Employee - Analyst
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than a year)

    Pros

    Awesome benefits and people around you

    Cons

    Too big to focus on individual

    Advice to Management

    More training


  7. "Good benefits"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time

    Pros

    You can have tickets for you and your friends

    Cons

    Sometimes you have different shifts

  8. Helpful (1)

    "Good place for young people who want to fly out every weekends and older people who want to settle down and raise kids"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Traveling Perks!
    Things are cheap in Texas!
    One of the biggest players in the industry
    Should be one of the "high-tech" companies in airline-related technologies - feel you are implementing something fresh released from academic worlds and have a say in conferences

    Cons

    Tech stack won't be as good as "high-tech" in the west coast
    Will be limited to relatively narrow domain of data analytics methods according to team functions


  9. "Passenger Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Airlines part-time

    Pros

    Excellent benefits. Opportunities for advancement.

    Cons

    Can't always count on your co-workers.

    Advice to Management

    Be more detail oriented and think about quality customer service, not just the bottom line.


  10. "Customer Relations Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than a year)

    Pros

    Flexible, fun environment, solid training, flight benefits for parents and spouse and kids

    Cons

    Stating yo change to phone based instead of email based, starting micromanagement

    Advice to Management

    Allow the flexibility and non reservations like correspondence with no micromanagement


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