American Airlines Reviews | Glassdoor

American Airlines Reviews

Updated April 24, 2017
1,653 reviews

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1,653 Employee Reviews

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  1. Helpful (1)

    "Flight Attendant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - American Airlines Flight Attendant in Dallas, TX
    Former Employee - American Airlines Flight Attendant in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Seeing the entire United States + various international destinations, wonderful people to work with, flexible hours, positive job environment, great salary with the ability to earn more by flying extra trips, lots of adventure!

    Cons

    Initially, not being based where you'd prefer (but you eventually can get there!), being junior on the seniority list the trip selection choices are hard to gauge, getting used to the variable hours (early sign-ins one day, late the next, etc.). Just go into the position with a flexible mind, knowing that you're 'low man on the pole' and you'll enjoy the opportunity!

    Advice to Management

    Focus on the positive in each employee (union or non-union) and reward according to their contribution to the company, to the brand-loyalty, their tenure with the company, etc.


  2. "Working at American Airlines"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Executive Assistant in Los Angeles, CA
    Current Employee - Executive Assistant in Los Angeles, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than a year)

    Pros

    Flexible hours, kind staff, good environment, very diverse, growth opportunities

    Cons

    Pay isn't the best, may have to relocate to move up in the industry

    Advice to Management

    Acknowledge those who work hard more


  3. "The flight benefits"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Specialist L3 in Fort Worth, TX
    Current Employee - Specialist L3 in Fort Worth, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Airlines full-time (More than 5 years)

    Pros

    Insane flight benefits, have been all over the world in premium class for next to nothing! Good people working there for the most part.

    Cons

    Have had horrible managers, ok managers, and pretty decent managers. Lots of seniority and tenure, but that's changing. Still somewhat archaic and inflexible to modern work culture. Compensation is low compared to other industries because of flight benefits.

    Advice to Management

    Be honest and consistent. Listen to what employees are saying and what is not working. Less favoritism.


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  5. Helpful (3)

    "Sr. Financial Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Financial Analyst in Fort Worth, TX
    Current Employee - Senior Financial Analyst in Fort Worth, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Airlines full-time (More than 8 years)

    Pros

    A lot of great people at American, from entry level to execs. Medical and additional benefits are great and very reasonable compared to other companies.

    Cons

    While most management is very good and supportive of their teams, some areas have leaders with no people skills and sadly no concern for anyone except themselves. There are management cliques and if you're not part of their elite inside circle, there's no chance of advancement and a good chance you'll need to find another position before it's done for you. The airline industry in general has a lot of turmoil and the reorganizations every couple of years can take a tole on the employees.

    Advice to Management

    Hold all managers to the same standards as the analysts regarding performance, "goal-setting", etc. If one area has a turnover rate of 60% in less than 6 months, start asking questions. Chnaces are there's a good reason for it. The CEO talks the talk regarding having a company that values work/life balance, open communication and collaboration between management and their teams, but the reality is it's not happening nearly enough.


  6. "Own and manage Cafe"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in San Diego, CA
    Former Employee - Customer Service Agent in San Diego, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Airlines part-time (More than 10 years)

    Pros

    Managing the buildout of your own Cafe, Managing employee, creating s space that bring the community together while making people happy, and servicing customers was the biggest joy.

    Cons

    I did get a joy out of every aspect of building a business, firing employee was one of the things I did not enjoy doing,

    Advice to Management

    I have worked with a major Airlines for over twenty years before starting a non profit foundation, helping to start a micro brewery and opening my own Cafe.


  7. "Work > Life"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA

    Pros

    You can fly to somewhere if you have enough time.

    Cons

    Can't shift work schedule until 6 months later

    Advice to Management

    Be a little more fliexible will attract more good staff


  8. "Home based representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Customer Service Representative in Cary, NC
    Former Employee - Customer Service Representative in Cary, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Airlines full-time (More than 3 years)

    Pros

    Great travel Benefits as a non-rev/ standby. Home based customer service.

    Cons

    Pay is really low, very much micro managed and no sick pay nor do you have sick days. Customer service agents get 10 days of vacation a year.


  9. Helpful (1)

    "New-Hire experiance"

    Star Star Star Star Star
    Current Employee - Customer Assistance Representative in Chicago, IL
    Current Employee - Customer Assistance Representative in Chicago, IL

    Pros

    I've recently been offered a position with American Airlines as a Customer Assistance Representative. I interviewed one day and received my offer letter the next! I'm super excited! The process is moving pretty fast. They've made the hiring steps really convent and easy. Reading over the packet has inspired me even more. The culture of the company, the great benefits and perks they offer are great. I'm soo happy to be apart of the AA team!

    Cons

    I haven't experienced any cons thus far.


  10. "aircraft mechanic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Aircraft Mechanic in Chicago, IL
    Former Employee - Aircraft Mechanic in Chicago, IL
    Recommends
    Positive Outlook

    I worked at American Airlines full-time (More than 10 years)

    Pros

    chance to work on different aircraft

    Cons

    working during bad weather and holidays

    Advice to Management

    remember to put yourself into my shoes


  11. "Decent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Dallas, TX
    Former Employee - Flight Attendant in Dallas, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Free flights and insurance are decent.. If only vacation time increased.

    Cons

    Vacation time is not a lot, they do give free flights but you can't take a lot of time off to use it though...

    Advice to Management

    More vacation time.


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