American Airlines Reviews in Washington, DC | Glassdoor

American Airlines Washington Reviews

Updated November 30, 2016
7 reviews

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Washington, DC

2.8
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American Airlines CEO Doug Parker
Doug Parker
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7 Employee Reviews

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Pros
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  1. "Customer Relations"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC

    I worked at American Airlines (More than 3 years)

    Pros

    Flexible schedules, quality training, flight benefits

    Cons

    Cheap salary, standing, lack morale


  2. Helpful (2)

    "Very Unorganized"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Station Support Specialist in Washington, DC
    Current Employee - Station Support Specialist in Washington, DC
    Negative Outlook

    I have been working at American Airlines full-time (Less than a year)

    Pros

    Very good flight benefits with a large variety of destinations. Flexible schedules depending on your position. collective bargaining, Nice uniforms provided at the companies expense for customer care and fleet positions.

    Cons

    Could be because of the merger but very unorganized company. Not the place i thought i would be working. hopefully things will get better as the merger is fully integrated in all systems and all employees.

    Advice to Management

    Set standards !!!! No one person is irreplaceable and you shouldn't allow the entire ship to sink for one. It will never be worth it.


  3. "csa"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Washington, DC
    Current Employee - Customer Service Agent in Washington, DC
    Recommends
    Positive Outlook

    I have been working at American Airlines full-time (More than 10 years)

    Pros

    the company provides good pay, travel benefits and health insurance

    Cons

    can be stressful and a lot of new management


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  5. "Stay away if you could"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Assistance Representatives in Washington, DC
    Former Employee - Customer Assistance Representatives in Washington, DC

    Pros

    -Travel benefits
    -Diverse group of employees
    -DCA has a very homely,family kind of environment where Agents care about each other

    Cons

    -Managers and Supervisors will let a rep who is not unionized take the fall for something they were responsible for
    -The place is very disorganized, they fired me for something I didn't even do without due process or fair investigation and then called me 3 times in one week to offer me Over Time ...LOL
    -Because you don't make enough, you're required to have another job which could lead to working 7 days a week which means that you're punishing your feet and dealing with angry passengers for a benefit you'll never use
    -I was there for 4 months and I never got to fly anywhere and the scheduling sucks

    Advice to Management

    -Improve the training, have reps and agents briefed on procedures so that everyone is on the same page.
    -Dont punish or reprimand agents or reps for procedures that they weren't aware of


  6. Helpful (2)

    "Job is ok if you can handle custumers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Washington, DC
    Current Employee - Customer Service Agent in Washington, DC
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Airlines part-time (More than a year)

    Pros

    Flight benefits, everyday could be something different

    Cons

    Low pay, unruly customers, job is also dependent on weather


  7. Helpful (2)

    "An Awesome company to work for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Flight Attendant in Washington, DC
    Former Employee - Flight Attendant in Washington, DC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time (More than 3 years)

    Pros

    Health Benefits and Travel Benefits

    Cons

    I really didn't feel there are any cons with the company.


  8. "American Airlines great play to work if you have a college degree"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager Customer Service in Washington, DC
    Former Employee - Manager Customer Service in Washington, DC
    Recommends
    No opinion of CEO

    Pros

    AA is a large company with lost of opportunities if you have a college degree. Agents and Ramp personal max out salaries at 10 year with hourly rate of $23.00. Most opportunities are in large Hubs.

    Cons

    very stressful work environment. Small yearly pay increases.

    Advice to Management

    They do a ok job. it is very challenging working with workers union, and still they do a good job.



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