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American Airlines

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American Airlines Employee Reviews about "flight benefits"

Updated Dec 2, 2021

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Found 7,289 of over 7K reviews
3.8
72% Recommend to a Friend
American Airlines CEO Robert Isom
64% Approve of CEO

Found 1,315 of over 7K reviews

3.8
72%
Recommend to a Friend
64%
Approve of CEO
American Airlines CEO Robert Isom
Robert Isom
616 Ratings

What people are saying about American Airlines

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Top Review Highlights by Sentiment

Pros
  • "flights benefits are great and being the biggest airlines in the world lets me move to any position i want !(in 835 reviews)
  • "The flight benefits are great and many positions at the corporate office provide some kind of hybrid model.(in 686 reviews)
  • "Is a great place to work at with great travel benefits for friends and family.(in 354 reviews)
  • "The other people you work with are great and are the real reasons to stay.(in 290 reviews)
  • "flexible schedule (able to pick up and drop shifts)(in 92 reviews)
Cons
  • "The pay was low and understaffed(in 317 reviews)
  • "Poor management and schedule now(in 313 reviews)
  • "The long hours and living out of your suitcase for days on end can be challenging.(in 153 reviews)
  • "Low salary and not time during the job for keep trainings(in 115 reviews)
  • "Bad manager not understandable at all(in 87 reviews)
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of American Airlines and is not affected by filters.

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Reviews about "flight benefits"

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1315
  1. 2.0
    Current Employee

    LOYAL MANAGMENT NEEDED NOT LOYALTY FOR THE MONEY OR BONUSES

    Sep 22, 2008 - Flight Attendant in Boston, MA
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The flight benefits if you are a flight attendant or pilot cause you can ride the jump seats

    Cons

    Pay and the way manegment treat you like you are a employee Number no human touch

    Continue reading
    Be the first to find this review helpful
  2. 4.0
    Former Employee, less than 1 year

    Benefits

    May 14, 2015 - Senior Representative in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    AA offers nice flight benefits and allow you to live in one location and work in another. This is unique to the airline industry.

    Cons

    Non-reving can be tricky. You have to find a flight that has plenty of seats and give yourself back up alternatives.

    Be the first to find this review helpful
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  4. 3.0
    Former Employee, more than 1 year

    Unclear expectations and poor vacation policy for management

    Jun 14, 2018 - Customer Service Manager in Fort Worth, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The flight benefits are incredible; free standby travel worldwide for employee and immediate family. Pay is considerably higher than similar position at other airlines or contractors. Wide variety of tasks from day to day, from employee discipline and engagement to assisting agents at gates and ticket counter.

    Cons

    CSMs and other managers in operational roles do not get any holidays off or comp time in lieu of holidays worked -- only 2 weeks of vacation plus two floating holidays per year. Meanwhile, the agents we manage get 4 weeks of vacation after their first year. The flight benefits are not that useful with only 2 days off per week and 2 weeks of vacation. Expectations are unclear for attendance/start time and tasks to be done during a shift.

    Continue reading
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  5. 4.0
    Current Employee, more than 10 years

    Old management not good. New management I'll tell you in a few years.

    Feb 19, 2017 - Crew Chief (Ramp) in Grapevine, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    We fly for free and have decent benefits. Its a job that not everyone can do. Its exiting i love it.

    Cons

    Flights are always full so its hard to fly standby and benefits are really expensive. Other groups treat us like dirt.

    Continue reading
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  6. 1.0
    Current Employee, more than 10 years

    Worst of the airlines! Horrid company culture!

    Sep 10, 2012 - Flight Attendant in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Right now there are none.

    Cons

    Management is inept (Senior management not supervisory) hey come after employee salaries and benefits whenever they are in trouble while taking huge bonuses themselves. They rule by intimidation and fear. They like to pit work group against work group. They are ruthless against other airlines and careless with the people they hurt in the cities we pull out of. The flight attendant union is as inept as the management it supposedly goes against! Don't believe for a second that they have your best interest at heart. Don't know which I hate more the union or the management. They have taken away every bit of flexibility we had in this job. The new pay and rules which will soon be implemented will leave new hires working for less than minimum wage when you calculate the hours out in compared to the hours paid! DON'T DO IT! Flight Benefits are useless as our planes are full because they have cut so much capacity!

    Continue reading
    5 people found this review helpful
  7. 3.0
    Current Employee

    Hectic place to work due to the nature of the industry

    Mar 3, 2011 -  in Chicago, IL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great if you want to travel. Great job while attending college or just as part time gig for the flight benefits and insurance. There is great flexibility.

    Cons

    Management is picked based on who you know and not what you know. If you have logic you are working at the wrong company. No appreciation from managers. They are s Always out to get you. Too many politics and too many small minded people with egos incharge which in turns screws up the operation.

    Continue reading
    2 people found this review helpful
  8. 4.0
    Current Employee

    Love

    Sep 5, 2016 - Baggage Specialist in Phoenix, AZ
    Recommend
    CEO Approval
    Business Outlook

    Pros

    flights benefits are great and being the biggest airlines in the world lets me move to any position i want !

    Cons

    Pay is sometimes low depending on your location

    Be the first to find this review helpful
  9. 4.0
    Current Employee, more than 1 year

    Good place to work

    Jan 29, 2023 - Analyst 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The flight benefits are great and many positions at the corporate office provide some kind of hybrid model.

    Cons

    The pay is not always competitive. Many people stay for the benefits.

    Be the first to find this review helpful
  10. 1.0
    Former Employee, more than 1 year

    Worst Place to work

    Aug 4, 2021 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flight benefits is the only good thing and nothing else good to say about this place cause everything else is absolutely the worst

    Cons

    Managers with no clear direction Boys Club mentality No career path Worst pay structure Micromanagement Unrealistic work load Bad work ethics Discrimination

    2 people found this review helpful
  11. 1.0
    Former Employee, less than 1 year

    Low pay to be abused by customers and management

    May 25, 2022 - Reservations in Fort Worth, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    -benefits -great coworkers -“free flights” -hotel and partner perks

    Cons

    -management sees you as replaceable. they are also very unprofessional and will target you if you offend them. -flight benefits are standby which are impossible to use right now i’m sure it was great at some point - extremely micromanaged -mandatory overtime year round. you have to voluntarily work 6 extra hours a week or they can assign you 12 when they choose even on your days off. -horrible pay. definitely not a livable wage in DFW or even close, even before the inflation - you think you go for opportunity because that is what they promote but only maybe 5% move up or to other departments, most people quit

    Continue reading
    Be the first to find this review helpful
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American Airlines

83 days ago

Culture
Who flies the world? Girls! 🛩️ History is in the making at this year’s Women in Aviation International Conference as we welcomed the first female American Airlines Cadet Academy graduates into our mainline flight deck. This milestone not only continues to diversify our pilot ranks, but secures the future of our airline’s pilot population. We’re excited to partner with #WAI to encourage and advance women through mentoring, education, networking and scholarship. Welcome to the #AATeam!
The Sky is Limitless for Women in Aviation
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American Airlines

127 days ago

Community
When you see it, you can be it! Last week, we teamed up with Mattel, Inc. to surprise customers with Bessie Coleman dolls from the Inspiring Women line on one of our flights. Bessie Coleman was the first Black and Native American female to earn a pilot’s license in 1921. A true pioneer in aviation who taught us the sky is just the beginning. To keep the inspiration going, our #AATeam hosted a unique event for aviation students at the Ronald E. McNair public school 5 in Brooklyn, New York — a place designed to encourage youth to follow and build upon Bessie Coleman’s rich legacy. Students could hear firsthand from Bessie’s great niece, Gigi Coleman, and test their skills on flight simulators guided by members of our #AATeam. And, to really drive home the excitement, each of the students was presented with a Bessie Coleman doll to remind them that you can accomplish anything if you let your dreams take flight. #LetGoodTakeFlight
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