American Airlines "flight benefits" Reviews | Glassdoor

American Airlines Reviews

Updated Oct 21, 2019

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3.7
StarStarStarStarStar
Rating TrendsRating Trends
70%
Recommend to a Friend
60%
Approve of CEO
American Airlines CEO Doug Parker
Doug Parker
1,017 Ratings
  1. Helpful (2)

    "Good Money / Bad Management Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Management in Tempe, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Airlines full-time for more than 10 years

    Pros

    Money, Flight Benefits, some employees

    Cons

    some employees, dir + leadership

    Advice to Management

    care

    American Airlines2019-03-18
  2. Helpful (2)

    "Going down the tubes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - American Airlines Flight Attendant 

    I have been working at American Airlines full-time for more than 10 years

    Pros

    Flight benefits - If you can get on a flight. Health insurance

    Cons

    Really sad about how my company is taking care of employees and customers.

    American Airlines2019-04-09
  3. Helpful (1)

    "Great Perks"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Supervisor in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Airlines full-time for more than 5 years

    Pros

    Competitive pay and benefit package; flight benefits

    Cons

    Long hours; fast paced and stressful environment

    American Airlines2019-03-01
  4. Helpful (1)

    "Great Company, Better People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Manager 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Airlines full-time for more than 10 years

    Pros

    Working for the largest airline in the world can be a lot of fun with a lot of rewards. The company has access to a lot of resources normally not available at smaller companies. Many opportunities to move around in the company, not necessarily up in the company but a lot of movement between organizations. Ability to learn new job functions and increase your knowledge across the spectrum is a definite plus.

    Cons

    Company heavily relies on employee flight benefits as a perk verses market rate pay. Don’t sacrifice salary for a perk that’s not guaranteed. Salary is a guarantee and standby on 90% + flight load factors is not. You’ll get the flight benefits regardless, just don’t let that skew your salary worth.

    Advice to Management

    To many management layers. Creates to much bureaucracy at an enormous cost to the company.

    American Airlines2019-02-22
  5. Helpful (4)

    "TOXIC WORK ENVIRONMENT!"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Quality Assurance Analyst in Dallas, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Airlines full-time for more than 3 years

    Pros

    Flight benefits, flight benefits, flight benefits.

    Cons

    Politics in every way shape and form. US Airways vs. American Airlines employees, racially motivated (everyone but white people), politics within the Indian cultures and their need to help each other out based on the fact that they’re from India. So “ diverse” that Americans are put last. Non-US Citizens lay-off numerous US Citizens. What a disaster of a company. Out of hundreds, I don’t know one person that is... happy working there. What a shame.

    Show More

    Advice to Management

    Stop letting non US Citizens lay-off US Citizens? Why is this even possible? Get rid of the corrupt managers. The list is too long.

    American Airlines2019-03-29
  6. Helpful (1)

    "Friendly place to work"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tulsa, OK
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Airlines full-time for more than 3 years

    Pros

    Flight benefits, friendly atmosphere, decent 401k contributions

    Cons

    health insurance isn't phenomenal, behind the times in terms of technology.

    American Airlines2019-02-13
  7. "Not what it’s cracked up to be"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Airlines full-time for more than a year

    Pros

    Flight benefits (and barely that)

    Cons

    Weak leadership; unorganized, low pay for demand, lack of professionalism. Advancement is based off of who you know. Profit sharing is absolutely TERRIBLE.

    Advice to Management

    Actually pick leaders who are experienced and willing to learn.

    American Airlines2019-02-21
  8. "Good"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at American Airlines full-time for more than 8 years

    Pros

    Great flight benefits I like it

    Cons

    I dont really know really

    American Airlines2019-02-12
  9. Helpful (2)

    "Ticket Agent"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Ticket Agent in Sioux Falls, SD
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Airlines part-time for less than a year

    Pros

    Flight benefits are nice, but you can never use them

    Cons

    1) even pt time you work 5-6 days a week...so you can’t use the flight benefits 2) LOW pay 3) in Sioux Falls SD....ZERO communication skills in management 4) Poor employee attitudes 5) over scheduled ....always short handed 6) outdated computer technology 7) so understaffed that there are never enough people working a flight....very risky behavior

    Advice to Management

    Learn to communicate...get organized Pay your employees a living wage If you continue to be understaffed, you will never keep good employees

    American Airlines2019-03-04
  10. Helpful (1)

    "Not Recommended"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Services Agent in Albuquerque, NM
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Airlines full-time for more than a year

    Pros

    Flight Benefits. That's about it.

    Cons

    Worst customer service job. You must have very thick skin to work in that environment.

    Advice to Management

    Management needs better management skills.

    American Airlines2019-02-05
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