American Ambulance Reviews | Glassdoor

American Ambulance Reviews

Updated August 9, 2017
28 reviews

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2.7
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Robert "Boo" Heffner
10 Ratings

28 Employee Reviews

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  1. "Perform bls transportation for hospitals and private citizens"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EMT in Pembroke Park, FL
    Current Employee - EMT in Pembroke Park, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Ambulance full-time (Less than a year)

    Pros

    You get Good experience, very flexible hours and opportunities for overtime. good co workers and room for growth within the company

    Cons

    When it's busy there's no guarantee that you will get off in time, so it's difficult to make plans after work. Pay could be better but it's within the regions avg.

    Advice to Management

    Develope a better system which allows the workers to get off on time.... They have lives too


  2. "It was basically a stepping stone into getting in the medical field. I solely used this job to get experience."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - EMT in Hallandale, FL
    Former Employee - EMT in Hallandale, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Ambulance part-time (More than a year)

    Pros

    Flexibility- but not really anymore. The shift changes caused reduced hours on everyone
    Your on the road without direct supervision
    Once in a blue moon, you get down time
    You have the ability to take certification courses

    Cons

    Pay is horrible
    Management and supervisors do not care about their employees
    Improvements only last a week
    Trucks are always stopping on you
    Rules are only applied to some
    However, I remember my first week at the job, the only thing I could think of was how the company was so unprofessional. In my first work day at the company, I had no one to help me with anything. And the worst thing is that the whole time the manager was sitting right before me.

    Advice to Management

    Listen to your employees concern. Get out of your offices and interact with your employees, be more hands on. Stop giving late calls, people have schools, families, and kids to attend to, no one wants to get home 1-3 hours after every shift. If you are implementing a rule, try to continue with it.

  3. Helpful (2)

    "Earn money sleeping... maybe"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Paramedic in Hanford, CA
    Former Employee - Paramedic in Hanford, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Ambulance full-time (More than 8 years)

    Pros

    It is not difficult to get a job as long as you are properly trained and certified. The hiring process is streamlined. Consistent working environment.

    Cons

    The biggest downside to working at this company, or any other company in the area for that matter, is the pay. Some people get into the field and they think that they will be a life saver and make a ton of money. If you want to make money you need to go work as a fire medic in the Bay Area. You will only make about $50k a year working sixty hour weeks. One week of sick for every year, two weeks of paid vacation a year, healthcare, vision, dental, dependent care. This company is not going under any time soon.

    Advice to Management

    Listen to the employees, don't just placate them. Comities are great if people actually listen. It is when they are created to make people feel like they are being heard that they loose their power.


  4. "Paramedic"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at American Ambulance full-time

    Pros

    great benefits and retirement

    Cons

    pay scale was to low and after being there 12 years reached maximum pay scale and only got 1 raise a year


  5. "Horrible company to work for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EMT-B in Orlando, FL
    Current Employee - EMT-B in Orlando, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Ambulance full-time (More than 3 years)

    Pros

    There aren't many positive things I can say about American Ambulance. It seems like most of the employees are aware of this company's poor business practices, and constantly joke about them because everyone knows it isn't going to get any better.

    Cons

    The biggest complaint about American Ambulance from employees is the extremely LOW pay. They pay EMT-B's just $9/hr with no real benefits worth mentioning. In addition to poor pay, American Ambulance has the worst management of any company I have ever worked for. They do not value their employees, especially the road employees that are on the road anywhere from 12 - 24 hours a shift doing all the grunt work so management can sit in their air conditioned office getting paid to surf the web, and text their friends. Road crews are overworked, and rarely get off on time. The equipment is outdated and in need of replacement. The ambulances are dirty, and have high miles on them, and are constantly breaking down. Once again, management doesn't care. They are too cheap to put any money back into their company!

    Advice to Management

    Pay your employees a decent wage. Value your employees. Stop being so cheap... And it wouldn't kill you to say "thank you" every once in a while.


  6. Helpful (1)

    "American ambulance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paramedic in Orlando, FL
    Current Employee - Paramedic in Orlando, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at American Ambulance part-time (More than a year)

    Pros

    Flexibility, thats about it. Not much else

    Cons

    Sloppy mamagement, horrible dispatchers, worry about all the wrong things, favoritism, horrible pay, no raises

    Advice to Management

    Where do i start


  7. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Ambulance full-time

    Pros

    -Lots of overtime
    -good coworkers
    -open door policy with upper management

    Cons

    -Lots of favoritism
    -little tolerance for errors
    -bleak and depressing work environment
    -not much room to grow

  8. Helpful (1)

    "A Mess!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Communications in Miami, FL
    Current Employee - Communications in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Ambulance full-time (More than 5 years)

    Pros

    The best thing at American Ambulance is the flexibility in the schedules. They are willing to work with you. Also the massive amount of over-time you can pick up. Another pro is the fairly clean work environment. Compared to the other ambulance companies.

    Cons

    THEY DO NOT CARE ABOUT THE EMPLOYEES, IN PARTICULAR THE COMMUNICATION DEPARTMENT (CALL TAKERS, DISPATCHER) GET TREATED LIKE CRAP. Crew members can talk down to the above mention and nothing will happen. There is a lot of focus on making the EMTs and Paramedics happy, but the communication folks get left behind.

    Advice to Management

    Get your hands dirty; do some of the real work!


  9. "Marketing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Norwich, CT
    Former Employee - Anonymous Employee in Norwich, CT
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    the office is a friendly and supportive environment.

    Cons

    Not many here. Not much room to advance.


  10. "BILING DEPARTMENT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Biller in Miami, FL
    Former Employee - Biller in Miami, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Ambulance full-time (More than a year)

    Pros

    regular buisness hours worked, 1 hr luch

    Cons

    Managers have favortism that everyone can notice, they dont care about employees or their needs, not understanding to life obsticles. bad pay

    Advice to Management

    your workers would be alot happier if you guys cared about them and their needs. Secondly managment in billing sucks. They have favorites and do to apply to company rules w/ everyone.


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