American Apparel Reviews | Glassdoor

American Apparel Reviews

Updated June 15, 2017
101 reviews

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American Apparel CEO Chelsea Grayson
Chelsea Grayson
9 Ratings

101 Employee Reviews

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More Pros and Cons

  1. "Good riddance"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - HNiC in New York, NY
    Former Employee - HNiC in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Apparel full-time (More than 5 years)

    Pros

    You get a paycheck every two weeks.

    Cons

    Favoritism, unethical business practices, unprofessionalism, feigned comraderie, poor and sometimes unsafe/unhealthy work environment, unorganized management structure, etc, etc

    Advice to Management

    Have you played in traffic lately?


  2. "bad job for bad people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Los Angeles, CA
    Former Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Apparel full-time (More than 3 years)

    Pros

    working with people your age

    Cons

    everything else you can imagine

    Advice to Management

    go bankrupt? check


  3. "Former sales associate /Seasonal"

    Star Star Star Star Star
    • Career Opportunities
    Current Employee - Sales Associate - American Apparel in New York, NY
    Current Employee - Sales Associate - American Apparel in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Apparel part-time

    Pros

    If you love fashion it's a great place to work . If you are a student the hours are good . Great clothing allowance . Very friendly staff and people to work with . You learn as you go . Tourist location you get to help different cultures . Although , days are slow you always can find something to do .

    Cons

    The store is very slow easy for you to get bored . The store needs more structure . The store manger stayed downstairs a majority of the time in the office and not on the sales floor . Employees get written up for coming in late , but management comes in late .

    Advice to Management

    My advice to management if you accuse a employee of doing something ;make sure you have proof before letting them go. Management lacks professionalism


  4. "Company That Expects So Much But Gives Back So Little"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Miami Beach, FL
    Former Employee - Assistant Manager in Miami Beach, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Apparel full-time (More than a year)

    Pros

    The 50% off discount and season clothing allowances, 401K, health insurance benefits.

    Cons

    American Apparel was once a great place to work, but after Dov left and budget cuts initiated, everything went downhill. This company has no organization whatsoever from the corporate level down. There is no emphasis on training, you pretty much have to learn things by yourself or by senior employees. Even when you ask district management for help, they essentially just email you saying they're going to come in to help, but when they get to the store, they just sit on their computers. We had three stores in our district have over 50 boxes of inventory sent within a few days and not one of the district managers were physically present, in fact, they were in a whole different state. They expect assistant managers and store managers to perform the whole store's inventory and visual merchandising processes, without any training whatsoever -- expecting them to re-merchandise a whole store within a few days, with just the help of a few pictures from corporate. Aside from the fact that district just "writes emails" all day, they are extremely unprofessional, often gossiping and bad mouthing other store and assistant managers in their district. The company blames poor sales on the store level, but rarely gives a reward when they perform well. When our store placed in the top 5 performance rankings in the company weeks in a row, there was no allowance, nor any bonuses. Just a non-enthused congratulations because it's "expected of us". Also, only store managers get paid time off, while they strictly require assistant managers and online order managers to work 40 hours a week, with no option for paid time off.

    On the topic of the company's ethics as a whole, they abruptly demanded everyone to stop answering the phone with the greeting "American Apparel Sweatshop Free" without any explanation at all. Turns out they started buying materials to make the clothes outside the U.S. that, I'm assuming, aren't sweatshop free. The whole appeal and original trademark of the company were that their clothing was Made in America, Sweatshop Free. Yes, everything is still made in America, but it is no longer completely Sweatshop Free. I didn't see any news stories or company announcements about this crucial change. Not even the employees were officially notified. Besides that, they have laid off hundreds of loyal, long-standing employees without a minute's notice. They laid off our old district management team who have been working for the company for over 5 years, with no warning at all. They even laid off an employee immediately after she came back from having a baby. This company does not care about the people who put so much time and hard work into making it succeed.

    Advice to Management

    It probably won't be long until the company disintegrates, but in the chance, it does: PUT MORE EFFORT INTO CREATING A HEALTHY WORK ENVIRONMENT AT THE STORE LEVEL. Put more effort into TRAINING. If you want to raise expectations, RAISE WAGES. District Management: PHYSICALLY HELP THE STORES, don't just sit on your butt and "write emails" all day. Also, bring back in-store visual merchandisers, because all the stores look horrible without them. Create better visual standards and marketing campaigns and BETTER CLOTHES.


  5. "Don't waste your time"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Keyholder in New York, NY
    Former Employee - Keyholder in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Apparel part-time (More than a year)

    Pros

    - Seasonal allowances
    - Meet some great people
    - discount
    - They work around your school schedule

    Cons

    - District is always contradicting themselves. They'll tell you to do something a certain way and then question you about it a couple weeks later.
    - No room for growth. Once you become a keyholder, that's it.
    - Employees talk too much
    - Lazy co-workers. A few months into working here you realize why everyone is so lazy. No one gets rewarded for being a good employee. So why even bother.
    - Management is full of kids


  6. "Look for another company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Seattle, WA
    Former Employee - Assistant Manager in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Apparel full-time

    Pros

    - 50% off discount on in-store merchandise
    - gaining experience in retail field
    - great place for a first job while you're in high school/college
    - you may become close friends with coworkers

    Cons

    - big mess everywhere: back stock, restroom, office
    - lazy employees, especially new hires
    - unprofessional work environment and customer service
    - a lot theft incidents (nothing you can do really, so just don't be proactive and let the shoplifters do their job, otherwise you'll be hurt by those aggressive thieves). HQ don't care about protecting their merchandise and employees so don't bother about it as well, keep yourself safe instead
    - no drinking water, microwave, nor fridge is available to store your food, so be prepared and bring your own water if you don't like drinking tap water from the dirty old filter that no one ever will change
    - tiny dusty office to take your short/lunch breaks with no AC installed
    - manager is controlling unpaid breaks and adjusting your extra time you worked back to scheduled time
    - heavy workload on your shoulders with all these lazy/slow employees around
    If you're a hard worker who wants to be appreciated try to find a better place with better pay and management. And keep in mind that it's not the company, it's all about manager you work with.

    Advice to Management

    Value good emplyees who likes their job and listen to them carefully - they're full of ideas to make a working place enjoyable for customers and other staff. Quit your cellphone texting and checking your social media while standing at the register. Add hours to those who needs them and get rid of lazy people who ruins the whole pace. Stop gossiping behind the back because you're the face of the store. Address questions and concerns directly, don't gudge someone's work without informing that particular person about his performance.


  7. "RUN !"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Gate, CA
    Current Employee - Anonymous Employee in South Gate, CA

    I have been working at American Apparel (Less than a year)

    Pros

    Nothing Good out of American Apparel

    Cons

    WORSE COMPANY EVER ..Management has no clue what do to ...


  8. "Sales associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend

    Pros

    They were very flexible with my schedule. Great store allowance.

    Cons

    Management was young and Unprofessiol.


  9. "Good Place to work if you're not in it for the Money"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Holder in Washington, DC
    Former Employee - Key Holder in Washington, DC
    Doesn't Recommend

    Pros

    Good Discount, and uniform "allowance" Since you have to wear American Apparel Clothes at all times.

    Cons

    Low Pay, barely above minimum wage for a Key Holder!

    Advice to Management

    Take more time to hire better management.


  10. "Everything bad you've heard about this company is true."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Key Holder in Boston, MA
    Former Employee - Key Holder in Boston, MA
    Doesn't Recommend
    Negative Outlook

    I worked at American Apparel full-time (More than a year)

    Pros

    Decent discount, barely. Made in USA. Nothing else is a pro.

    Cons

    I speak for the Boston locations, Terrible management all the way up to the ACTUAL 'higher ups'. The employees all do not care about the company, basically all rules broken (by "management" also.) Power is abused, Lets just say the positions with power throw THEIR work on everyone else. Turn over rate is terrible (I wonder why..) Management blatantly plays "favorites". Very questionable company. Shallow.

    Advice to Management

    Find different jobs, maybe something less difficult.


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