American Arbitration Association Reviews | Glassdoor

American Arbitration Association Reviews

Updated March 27, 2017
56 reviews

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3.1
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India Johnson
22 Ratings

56 Employee Reviews

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Pros
  • Work/Life balance was excellent and the teams I worked with at the central office were fantastic, fun, and smart (in 6 reviews)

  • The company does interesting work overall and it is a useful service one can get behind (in 6 reviews)

Cons
  • Terrible management practices and upper management (in 7 reviews)

  • Very distinct us and them between management and case managers (in 3 reviews)

More Pros and Cons

  1. "Nice, Small Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Arbitration Association full-time (More than 3 years)

    Pros

    At the AAA, the central office is small enough to enact real change fairly quickly. Work/Life balance was excellent and the teams I worked with at the central office were fantastic, fun, and smart.

    Cons

    Due to the nature of the ADR business, it's tough for management to forecast any growth. Majority of staff are case managers with limited mobility, so field morale can be kind of low.

    Advice to Management

    Find new ways to engage case managers and staff around the organization.


  2. "Not bad, but not great either."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Arbitration Association full-time

    Pros

    There is a lot of opportunity to move around the organization to broaden your experience.

    Cons

    There is not a lot of opportunity for vertical movement.

    Advice to Management

    The overall management has been a bit chaotic in the past. This is changing for the better (slowly).

  3. Helpful (1)

    "Conciliator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in New York, NY
    Current Employee - Supervisor in New York, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Arbitration Association full-time (More than 5 years)

    Pros

    Great co workers & benifits.

    Cons

    Salary is lower than the average . New Management outlook would be a plus. Do have some great Team Leaders and some horrible ones. Company let great talent go either by force, voluntarily or running screaming.

    Advice to Management

    Dictatorship and inner circle promotions don't look good on you.


  4. "Intake Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Flexible work schedule, creative meetings, health awareness programs

    Cons

    Salary repair needs to me done according to standard of living within region, professional and educational experience.


  5. "Case Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook

    I worked at American Arbitration Association full-time (More than 8 years)

    Pros

    Helping parties resolve disputes outside of the court.

    Cons

    Lack of innovation to further increase market share. Not much investment in employee growth and professional development.

    Advice to Management

    Customers clearly communicate that cost of services is the biggest reason they don't find value is using AAA.


  6. "A.O.K."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at American Arbitration Association full-time

    Pros

    The company does interesting work overall and it is a useful service one can get behind.

    Cons

    Highly administrative and monotonous, little room for creativity.

    Advice to Management

    More open communication with those lower down on the totem pole, more mentoring and opportunity for advancement.


  7. "ADR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at American Arbitration Association full-time (More than 8 years)

    Pros

    Great benefits and great coworkers

    Cons

    Terrible management practices and upper management

  8. "Great Company that is moving in the right direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Conciliator in New York, NY
    Current Employee - Conciliator in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    *Good pay
    *Potential for growth (My salary has doubled from when I first began)
    *Non hostile/competitive atmosphere (Coworkers can become very close)
    *Upper management is receptive to hearing feedback and working with enacting innovative ideas

    Cons

    *The company is growing in a new direction, which means taking risks with implementing certain, systems, protocols or changes. Sometimes they run smoothly, while other times they do not. You have to be able to adapt and react to these situations
    *Some people are easier to deal with than others. But you will find that at every job.

    Advice to Management

    Keep going in the same direction of accountability, innovation, and dialogue that has been promoted over the past few years. Also, continue recognizing and rewarding the hard workers!

    In the past, employee's positions have been changed without their volition, putting people in positions that they are not really qualified to work in. Although this has not happened recently, it is just something to be cognizant of. Let's ensure that people are in a position to succeed rather than fail.


  9. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor in New York, NY
    Current Employee - Operations Supervisor in New York, NY
    Recommends
    Positive Outlook

    I have been working at American Arbitration Association full-time (More than 5 years)

    Pros

    Great people, good management, collaborative efforts, professional development initiatives, good benefits, great PTO, non-restricting atmosphere, I enjoy my career at AAA very much.

    Cons

    There are many people who do not have a genuine interest in their job and their negative outlook transfers to negative beliefs and so on, advice; if your not happy leave! The rest of us love it!

    Advice to Management

    Great job! The AVP's are doing well. Top management too.


  10. "Great Company to be a part of!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Arbitration Association full-time (More than 10 years)

    Pros

    Great atmosphere and challenging atmosphere! Challenging as in the ability to be creative and innovative!

    Cons

    If requiring hard work is a con, so be it!

    Advice to Management

    Keep up the good work and continue to encourage change!


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