American Auto Shield Reviews
Updated May 13, 2022
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Found 55 of over 55 reviews
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Top Review Highlights by Sentiment
- "benefits, money, busy work day, social, calls, negotiations, contractual limitations, customers, vendor relations, people," (in 3 reviews)
Ratings by Demographics
This rating reflects the overall rating of American Auto Shield and is not affected by filters.
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- Current Employee, less than 1 year★★★★★
Pros
Good company with a great team
Cons
There is no cons in my opinion
We really appreciate your feedback. Thank you for all that you do!
- Current Employee★★★★★
Pros
At home position, computer is supplied by the company
Cons
Disorganized, high turn over rate, fast paced call center
Continue reading - Current Employee★★★★★
Pros
Flexible schedule, Career Opportunities, Company bonuses and gifts
Cons
Clear career path/goals, older systems
Continue readingAmerican Auto Shield Response
Employee Engagement Specialist
Thank you for your candid feedback. Our goal is to provide a great employee experience, so your feedback will help us to improve. Our Performance Management Team is working on developing a Career Pathway for our roles, so stay tuned for more info. We appreciate you and all that you do!
- Former Employee, less than 1 year★★★★★
Pros
The pay is ok for what you do.
Cons
The training process is severely inept ( I was told it was worse before). Just about everyone I met has been with the company 2 years or less. For a company founded in 2002 that should have been a red flag for me.
Continue reading - Current Employee★★★★★
Pros
Wonderful organization and great growth opportunities. Team oriented environment.
Cons
Monstrous workload and wages aren't competitive for recruiters. My superior requires I CC them on emails, email information to them first for review before emailing to hiring managers and track every single metric. It signals that they do not fully trust my capability.
Continue readingAmerican Auto Shield Response
Employee Engagement Specialist
Thank you for providing us with positive feedback and an opportunity for improvement. We are sorry to hear that we are not meeting the mark in all areas of your employee satisfaction. It is imperative to know how our employees are impacted as we consider every piece of feedback received. We appreciate you taking the to share your experience with us. It is reviews like this that help us improve our employee experiences.
- Current Employee, more than 1 year★★★★★
Pros
good benefits and good environment to work in.
Cons
The pay can be better
American Auto Shield Response
Employee Engagement Specialist
Thank you for your feedback. We appreciate all you do on behalf of AAS!
- Current Employee, more than 1 year★★★★★
Pros
Decent pay, work from home, set schedule
Cons
Stressful talking to shops, micromanagement, outdated process
American Auto Shield Response
Employee Engagement Specialist
Thank you for your candid feedback and all you do for AAS. I encourage you to take advantage of our open door policy and talk with your Team Lead or Supervisor on any ideas you have to improve processes, decrease stress and how you would like to be managed. We're always striving to improve, so we'd greatly appreciate any feedback or ideas you have.
- Former Employee, more than 1 year★★★★★
Pros
Company, especially accounting department, acts like a family and works really well together. The pay band increased over my time there. Work from home for near all if not all departments. Accounting department is an amazing group to be apart of. The company is growing at an amazing pace.
Cons
Some topics you encounter in this industry can be quite complex and tedious to get to the bottom of.
American Auto Shield Response
Employee Engagement Specialist
Thank you for your feedback. We’re proud to be able to offer a remote working environment, a robust compensation package, and an incentive program. You’re right, we’re growing at an amazing pace and we see great things on the horizon here at AAS. We wish you the best of luck in your new position.
- Former Employee★★★★★
Pros
Autonomy in some positions, always hiring, work from home.
Cons
Bad managers, work you very hard, no yearly raises, health insurance is too expensive, generally don’t care about workers
Continue readingAmerican Auto Shield Response
Employee Engagement Specialist
Thank you for sharing your feedback. We always strive to deliver a great employee and customer experience. We appreciate reviews like yours to help us improve our service, and we will use your feedback to continue to improve in the future.
- Current Employee, more than 3 years★★★★★
Pros
I started working here because I needed a job. I had no mechanical expertise but did have some call center experience. I never expected to like the job so much and be doing so well that I never want to leave. From day one the pay was great and company has always been willing to work with my schedule which is a real plus with a special needs little one with lots of doctors appointments. The best thing though is how far I have gotten in the 3 years I have been here. This company has valued me and my work ethic like no other. I feel like they really see the value in me and that has done so much for my confidence and happiness. I had no idea for a direction in my life but with this job I found a career.
Cons
If there is a con I would say it would have to be training. I will say it has gotten at least 60 times better then when I started but could still use some improvement. You can at least see the company trying to continuously improve which is great!
Continue readingAmerican Auto Shield Response
Talent Management Specialist
We appreciate all you do and we’re so glad that you’re on our team! We pride ourselves on promoting from within, so it’s good to hear that you’ve been able to move up and that you’ve found a career here at AAS. You’re right, our Learning and Development Team has come a long way in the last three years. We’re glad to see you’ve noticed the improvements we’ve made and want you to know we’ll continue to focus on finding ways to make it even better. We really appreciate your feedback and will share it with the Leadership Team.
American Auto Shield Reviews FAQs
American Auto Shield has an overall rating of 3.8 out of 5, based on over 55 reviews left anonymously by employees. 84% of employees would recommend working at American Auto Shield to a friend and 78% have a positive outlook for the business. This rating has improved by 2% over the last 12 months.
84% of American Auto Shield employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated American Auto Shield 4.4 out of 5 for work life balance, 4.0 for culture and values and 4.3 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at American Auto Shield to be management, benefits, career development and the cons to be culture, workplace.
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American Auto Shield Response
Employee Engagement Specialist