American Automobile Association (AAA) Reviews in Dearborn, MI | Glassdoor

American Automobile Association (AAA) Dearborn Reviews

35 reviews

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Dearborn, MI

3.0
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American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
12 Ratings

35 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Intern"

    StarStarStarStarStar
    • Senior Management
    Former Intern - Intern in Dearborn, MI
    Former Intern - Intern in Dearborn, MI

    I worked at American Automobile Association (AAA) as an intern (Less than a year)

    Pros

    Great work Environment. Very helpful in long term career.

    Cons

    Left on your own to figure project out, could get tricky if not good at problem solving.


  2. "Former AAA Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Insurance Sales Representative in Dearborn, MI
    Former Employee - Licensed Insurance Sales Representative in Dearborn, MI
    Doesn't Recommend
    Neutral Outlook

    I worked at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    Fast training allows you to get into selling products quickly.
    Excellent benefits

    Cons

    Perfectionist environment
    High stress/high volume call center
    Little opportunity for growth

  3. Helpful (2)

    "Masters of mediocrity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing in Dearborn, MI
    Current Employee - Marketing in Dearborn, MI
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) full-time (More than 10 years)

    Pros

    Large, stable organization with ample opportunities to move around and up in the company.

    Cons

    Poor direction and recognition. Slow processes and lack of coordination between departments.


  4. Helpful (2)

    "Be Smart-Really do your Homework"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dearborn, MI
    Current Employee - Anonymous Employee in Dearborn, MI

    I have been working at American Automobile Association (AAA) full-time (More than 5 years)

    Pros

    Company Paid Holidays and Vacations

    Cons

    Absolutely no career traction, expect to stay where you land unless you either know someone or you have a really technical background that cannot be replaced through on the job training of friends. It is very political and old school. Read these words carefully because there is a lot of meaning to them. They will actually use the words " a good fit". Human Resources is there for the managers, not sorbordinates. Extremely small employee relations unit. But if you can get over all of that, you are fine. Do not spend a lot of time there if you are a talented individual.

    Advice to Management

    They already know.


  5. Helpful (2)

    "Stay away from ERS if you value your sanity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advocate in Dearborn, MI
    Current Employee - Customer Service Advocate in Dearborn, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nice work environment, enjoy most people I work with, my shift is pretty good and pay is alright.

    Cons

    High turn over in ERS, Management is reactive all they do Is put mandatory overtime on your schedule. Supervisors can't make decisions manager is mean and hateful she shows favoritism to certain people as long as you are in her office grinning in her face expect to get a promotion. Some supervisors are never at work and you don't know what your performance is but are held accountable. Attendance policy sucks. Get crazy emails about long calls.. more mandatory overtime ... training does not prepare you for what you actually do.. More mandatory overtime... Dress code is policed even though the manager and supervisors don't comply.. did I mention Mandatory overtime placed on your schedule 20 minutes before time to go home and if you don't work it you get written up.. and mandatory attendance ... you have absence credits but if you use them you have to have a doctors note ... more mandatory Over time.. low moral they think feeding you cardboard Pizza makes of for poor work life balance.. employees must work mandatory overtime but manager leaves everyday on time. Director don't care about employees.. their attitude is be glad you have a job

    Advice to Management

    Stop Micro managing listen to the employees reduce the mandatory overtime realize that you are not the only ones with families and our families want to see us sometimes also


  6. "It's Okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dearborn, MI
    Former Employee - Anonymous Employee in Dearborn, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Comfortable work environment, pay is pretty good, insurance license training and testing included

    Cons

    Management is bad a communication


  7. Helpful (2)

    "Great company, however high expectations for working long days and weekends."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Business Consultant/Project Manager in Dearborn, MI
    Former Employee - Senior Business Consultant/Project Manager in Dearborn, MI
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Great use of technology and current versions of applications and tools. Option for use of incentive programs that inspire, encourage, and reward performance of individuals contributions, however, these are used at the discretion of managers and not always used appropriately.

    Cons

    Not enough employees. There is more work than resources, and work life balance is not easily achieved. Regular work hours is not recognized as enough, and extra hours each day every week and weekends are expected.

    Advice to Management

    Watch for employee burn out and do something about it.

  8. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Life Specialist in Dearborn, MI
    Current Employee - Life Specialist in Dearborn, MI
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) full-time (Less than a year)

    Pros

    Great place to work and benefits good. One of the best careers that I have had. Management is great and everyone is freindly.

    Cons

    No cons, nothing bad to say about this company. Salary is competative compared to other companies. Very few people leave

    Advice to Management

    Keep up the fantastic job that you have been doing and supporting your staff


  9. "Wonderful place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dearborn, MI
    Current Employee - Anonymous Employee in Dearborn, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) (Less than a year)

    Pros

    Very nice place to work. Ppl are friendly and its great pay with benefits

    Cons

    Takes alot of school and training to advance

    Advice to Management

    Management is doing a great job


  10. Helpful (2)

    "Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Dearborn, MI
    Current Employee - Anonymous Employee in Dearborn, MI
    Neutral Outlook
    Disapproves of CEO

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Decent pay good opportunity for individuals who have no prior insurance experience

    Cons

    Racially Segregated, stressful, poor work and home life balance, low moral most people are terribly unhappy working here, huge amount of depression within the employees, too many chiefs not enough indians

    Advice to Management

    Get organized,understand employees are human not#,LISTEN TO WHAT THE EMPLOYEES HAVE TO SAY, retrain management you will find most of them dont know how to do the job they manage allow the supervisors to supervise leave the attendance and metrics to a staff of individuals


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