American Automobile Association (AAA) Reviews in Heathrow, FL | Glassdoor

American Automobile Association (AAA) Heathrow Reviews

Updated June 6, 2017
27 reviews

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Heathrow, FL

2.2
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American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
17 Ratings

27 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Help to stay relevant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Heathrow, FL
    Former Employee - Anonymous Employee in Heathrow, FL
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time (More than 10 years)

    Pros

    Great values. A helping organization. Good benefits. Nice people.

    Cons

    Difficulty staying relevant, and too many recent re-orgs.

    Advice to Management

    Stop re-organizing the side of the Business that is already innovative and successful. If it works, don't FIX it!


  2. Helpful (1)

    "Bad Culture Oozes from the AAA National Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Coordinator in Heathrow, FL
    Former Contractor - Coordinator in Heathrow, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Automobile Association (AAA) as a contractor (More than a year)

    Pros

    Nice Building. Learned a lot working there.

    Cons

    Management from the tip top all the way down is sneaky and deceitful. The culture is very conservative and homogeneous. The company does not practice what it preaches. I watched people bust their bums and get zero recognition, then someone "chosen" would swing in and get the promotion or reward.

    Advice to Management

    Treat people fairly and with respect. Don't let nasty people make it up to higher level management even after they've proven to treat their employees like garbage.

  3. Helpful (1)

    "Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Administrative Assistant in Heathrow, FL
    Former Employee - Administrative Assistant in Heathrow, FL
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time (More than 10 years)

    Pros

    Convenient location, cafeteria, esthetically pleasing building, great compensation and benefits

    Cons

    management top heavy, too much red tape to get anything approved

    Advice to Management

    increase headcount


  4. "Decent first job for a Software Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mid-level Software Engineer in Heathrow, FL
    Former Employee - Mid-level Software Engineer in Heathrow, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Really nice people work here. The office environment is pretty nice and the building has a cafeteria.
    It is good for internships or as your first professional job as a software engineer. It can definitely be valuable experience.
    Work-life balance is good.

    Cons

    For mid to senior level engineers it is not a great environment, especially if you like working on new technologies.
    There are very few code quality and testing standards. Management should be more technical and understand the development process.
    Very little growth opportunities in the software development group.
    Very isolated development environment.

    Advice to Management

    Get more technical managers and tech leads. Put more of an investment into producing quality software.
    Adopt newer methodologies, like Agile, to improve quality, value, and collaboration.


  5. Helpful (1)

    "Management is doing their best to save a sinking ship."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Heathrow, FL
    Former Employee - Anonymous Employee in Heathrow, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) part-time (More than 5 years)

    Pros

    Lots of employees at the National Office have been there for 20 or more years. Sense of family. A lot of employee activities.

    Cons

    The con about employees that have been there more than 20 years....there is a reluctance to think outside the box. Change is frowned upon. Unfortunately, you won't save the ship doing things the way you've always done them.


  6. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Heathrow, FL
    Former Employee - Anonymous Employee in Heathrow, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time (More than 10 years)

    Pros

    A lot of opportunity for growth, a lot of options for types of jobs, and a family atmosphere. Management tries hard to communicate with staff.

    Cons

    Like many large organizations, decisions are sometimes slow.

    Advice to Management

    Continue to invest in staff.


  7. "Product Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Heathrow, FL
    Former Employee - Anonymous Employee in Heathrow, FL
    Recommends
    Positive Outlook

    I worked at American Automobile Association (AAA) full-time (More than 10 years)

    Pros

    The company is sympathetic to family and work life balance. The company has a yearly bonus of the company does well and you meet your personal goals.

    Cons

    Some departments are who you know and do not pick on qualifications pick on who the like for jobs and all positions are not posted for all to apply.

    Advice to Management

    Should consider everyone for available jobs and not pick the people the like .

  8. Helpful (1)

    "ehhh"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Emergency Dispatch Operator in Heathrow, FL
    Former Employee - Emergency Dispatch Operator in Heathrow, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    I guess Having a job was a pro

    Cons

    Dealing with call center work

    Advice to Management

    Wouldnt help to give any


  9. Helpful (3)

    "Former employee"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Heathrow, FL
    Former Employee - Anonymous Employee in Heathrow, FL

    I worked at American Automobile Association (AAA) full-time

    Pros

    Generally a good work-life balance, and most coworkers care about one another. Decent benefits, including onsite car wash and cafeteria.

    Cons

    The culture is very traditional and very top-down, which stifles creativity. Approval processes can take months, so things happen very slowly.

    Advice to Management

    Be more supportive of and less threatened by staff members and their ideas/suggestions. Create a culture of trust and support.


  10. Helpful (7)

    "The worst job ever!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Managing Director in Heathrow, FL
    Former Employee - Managing Director in Heathrow, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Automobile Association (AAA) full-time

    Pros

    Good warm weather (nothing to do with AAA)

    Cons

    AAA is a brand you trust but the National Office is filled with management who are deceitful and back stabbers!! The President acts like he is working for the clubs but instead tries to create confusion. The more confusion that exists at the local clubs, the more the need for the National Office. The entire office is old fashioned and not likely to survive in the next 5 years.

    Advice to Management

    Read the positive feedback that your members say about AAA. Mostly they trust AAA and the National Office is completely opposite.


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