American Automobile Association (AAA) Reviews in Irving, TX | Glassdoor

American Automobile Association (AAA) Irving Reviews

14 reviews

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Irving, TX

3.2
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American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
3 Ratings

14 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Who knows"

    StarStarStarStarStar
    Former Employee - Direct Insurance Agent in Irving, TX
    Former Employee - Direct Insurance Agent in Irving, TX

    I worked at American Automobile Association (AAA) (More than a year)

    Pros

    Can make money... people...benefits,supervisor accountability

    Cons

    Commission changes. cant think of anything else of the moment.


  2. "Life and Annuity Specialist/Regioinal Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Irving, TX
    Former Employee - Anonymous Employee in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    Very solid company, with a good public image

    Cons

    Very political atmosphere, culturally insensitive.

  3. Helpful (1)

    "Great company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Policy Service Specialist II in Irving, TX
    Current Employee - Policy Service Specialist II in Irving, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Pay for performance on individual basis

    Cons

    Conservative company limits our service quality

    Advice to Management

    Be open to new ideas from employees


  4. "Great Place to work and you can handle constant change."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispatcher in Irving, TX
    Current Employee - Dispatcher in Irving, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Great benefits, great celebrations and recognition.

    Cons

    Management is inconsistent and not always fair.

    Advice to Management

    Recognize your hard working employees.


  5. Helpful (1)

    "Gave them 12 great years of service, then had knife jabbed in back."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Realtime Adherence Coordinator in Irving, TX
    Former Employee - Realtime Adherence Coordinator in Irving, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than 10 years)

    Pros

    For the most part, stable work environment. Many great people working there, a few, though, would step on you to get ahead.

    Cons

    Micromanagement. Only looking for numbers, not the overall "membership experience". Management says one thing, then enforces a different standard, leaving the staff worried about which rules to follow and which ones to let slide. Staff constantly looking over their shoulder.

    Advice to Management

    Practice the customer service standards that got you where you are today.


  6. "No future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispatcher in Irving, TX
    Current Employee - Dispatcher in Irving, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) full-time (More than 5 years)

    Pros

    You really learn to work as a team in the dispatch department.

    Cons

    No one was on the same page about anything as far as the policies.

    Advice to Management

    Less micromanagement


  7. "large stable entity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in Irving, TX
    Current Employee - Insurance Sales Agent in Irving, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Pros

    lots of sales training. Supportive trainers. Great name recognition. the Membership people LOVE as it is the best in the emergency roadside business. Still offers a pension plan. Managers are approachable. Central location. Free Gym Membership. Complicated pay plan, but if you learn how to maximize it it pays off. Employees treated with respect, no shouting or cursing at from management. The top manager of sales actually cares about his staff. no tolerance for anyone unethical.

    Cons

    Computers that still use DOS. Managers have great job security as they are the few who still remember how to use the old software to do everything. Pension, but no residuals. End-Of-the -month-itis, everything goes nuts at the end of the month scrambling to make goal. Everyone has to work all weekend. Commissioned sales, but you still have to clock in and out. Advertisements talk about lower price yet AAA is usually higher. (though AAA has more to offer, its hard to explain to general public).

    Advice to Management

    Time with family is important too.

  8. "Stable"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Irving, TX
    Current Employee - Supervisor in Irving, TX
    Recommends
    Positive Outlook

    I have been working at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    Great company that has been around for more than 100 years. No layoffs during my entire tenure with the company.

    Cons

    Management is slow to respond to some employee issues. Managment's intentions are very good, however; AAA is a tradition based company that is not starting to move in to the 21st century.

    Advice to Management

    Take a more proactive approach to employee morale and issues.


  9. Helpful (1)

    "Just a stepping stone."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Auto Claims Associate in Irving, TX
    Current Employee - Auto Claims Associate in Irving, TX
    Doesn't Recommend

    Pros

    Good place to get started into claims.
    Friendly coworkers.
    Clean facilities with nice overpriced cafeteria on ground floor.
    Covered parking is a plus.
    On site gym.

    Cons

    Short sighted management preventing communication to department head.
    Management not all on same page - can get 5 different answers to one question.
    Job performance based off of customer satisfaction which leads to either doing the job you have been trained to do and getting a bad survey or "overlooking certain issues" to try to make sure insured is satisfied to get a good survey.
    Underpaid for job done.
    Will be hired as a Level 1 claims rep but be expected to do level 2-3 claims all day with no increase in pay.
    Limited level 3 positions available - once promoted to level 2 claims rep, only next move is to try a lateral promotion to another department to proceed to climb ladder.
    Low employee moral.
    Requires employee badge to go to the restroom.

    Advice to Management

    Communication.
    Listen to employee concerns.
    Train new hires quicker instead of the 3-6 month course to get them up to taking claims.


  10. Helpful (2)

    "great at first and has now declined"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Membership Specialist in Irving, TX
    Current Employee - Membership Specialist in Irving, TX
    No opinion of CEO

    Pros

    Flexible with attendance
    location
    quarterly incentive
    cafe onsite
    friendly coworkers

    Cons

    Surveys on agents are biased
    Big wigs wont do anything to change it
    only one person is allowed on Monday
    Slow at promoting
    turnover is high

    Advice to Management

    get rid of sterling, when offering different positions be fair and post so everyone can see. Treat your employees like you care about them and not just the members


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