American Automobile Association (AAA) Reviews | Glassdoor

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American Automobile Association (AAA) Reviews

Updated February 22, 2018
1,011 reviews

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3.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
289 Ratings

1,011 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Member Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Very Flexible when I was in college. Great Pay/Great Hours. You learn a lot

    Cons

    Not much for advancement.

    Advice to Management

    Take care of your member consultants. They help out a lot.


  2. "Sell your soul if you want to..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Agent in Costa Mesa, CA
    Former Employee - Insurance Sales Agent in Costa Mesa, CA
    Doesn't Recommend
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    The pay as an insurance agent is out of this world. Most of your co-workers are nice. The cafeteria has good food.

    Cons

    Stress level, unrealistic goals, shady business practices, incompetent managers, ABSOLUTELY no work/life and home balance. They expecr you to understand they own you!

    Advice to Management

    Fire yourselves!!
    Actually care about your subordinates.

  3. "Emergency Road Service Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Pros

    They make sure you have all the tools you need to be successful. They value the employees time & efforts.

    Cons

    In my department, there are no assigned seats.


  4. "Customer Advocate at the auto club group"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advocate in Grand Rapids, MI
    Former Employee - Customer Advocate in Grand Rapids, MI
    Neutral Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (Less than a year)

    Pros

    ok. steady employment, never laid you off

    Cons

    Snow, snow, & more snow


  5. "Emergency roadside"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    good company to work for

    Cons

    fast paced on the phones


  6. "AAA Travel Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Hours, free trips, commission, locations, training

    Cons

    Commute, work some saturdays, recognization.


  7. "Internship"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Relaxed And flexible place to work

    Cons

    The location and company process is slow

  8. "Insurance Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agent in Rochester, NY
    Current Employee - Insurance Agent in Rochester, NY
    Recommends
    Positive Outlook

    I have been working at American Automobile Association (AAA) full-time (Less than a year)

    Pros

    Great work atmosphere - fun office.

    Cons

    High turn over within the insurance department.

    Advice to Management

    Stop making such drastic changes.


  9. "Pretty Good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Generalist
    Current Employee - Human Resources Generalist
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time (Less than a year)

    Pros

    Positive environment, all management sincerely cares

    Cons

    little to no training opportunities

    Advice to Management

    it is okay to give tough feedback


  10. "Review"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Automobile Association (AAA) full-time

    Pros

    There was an unlimited about of overtime if requested. Daily routine was the same

    Cons

    Management was terrible. Mandatory overtime without any notice

    Advice to Management

    Treat employees better. There’s zero breaks and not enough time to finish job


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