American Automobile Association (AAA) Reviews | Glassdoor

American Automobile Association (AAA) Reviews

Updated September 18, 2018
1,120 reviews

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3.2
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American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
331 Ratings

1,120 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Trainee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time

    Pros

    Great great great great great

    Cons

    None to report right now


  2. "Stock clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) part-time

    Pros

    Pay great Every Weekends off

    Cons

    Works holidays
    Mean bosses
    Lazy co workers

  3. "ERS Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) full-time

    Pros

    lots of room for advancement
    great team/management
    pretty decent pay
    and schedule isnt terrible

    Cons

    scan candidates better for service counselor positions


  4. "Good - Depending on status in life and outside factors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Agent in Charlotte, NC
    Current Employee - Travel Agent in Charlotte, NC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time (Less than a year)

    Pros

    Meeting people from all over and sending them all over, we are able to really learn and work with people in order to personalize their travels

    Cons

    Sometimes the sales atmosphere and the pushed dedication to pushing top dollar v. the pay and work environment don't add up. People have families and lives, but are having to live at home because the average employee cant be self-sufficient

    Advice to Management

    Think about your employees, at least understand the personal position employees are put in, instead of turning a blind eye. People struggle and its not their fault.


  5. "I honestly couldn't imagine how AAA could treat or cater to me more.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Associate in Lexington, KY
    Current Employee - Associate in Lexington, KY
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) part-time (Less than a year)

    Pros

    Flexibility
    Sense of Community
    Easy to talk to supervisor
    Very supportive team and managers
    Encouraging Work place

    Tuition Reimbursement
    Paid Time Off
    Retirement (yes, even for part-time)
    Get to pick your schedule
    Great Incentives literally every single day I come to work

    Cons

    Being a Call Receiver anywhere can weigh down on you. Rude people are not too uncommon, but just need to understand they are having a bad day if they are calling


  6. "Store manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Seattle, WA
    Former Employee - Store Manager in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Great people who care about their customers. They do their best despite poor processes that don’t talk to each other.

    Cons

    Pay,poor management Managers give conflicting directives. They build processes that don’t work with each other. The CEO doesn’t agree with the way some of the subordinates execute his strategy.

    Advice to Management

    Listen to the front end employees


  7. Helpful (2)

    "Push sales quote more than Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Consultant in Denver, CO
    Former Employee - Travel Consultant in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    work with some great people; get to travel 1-2 times a year

    Cons

    The push for sales quotas is too much. You look at clients as $$ because of it instead of just wanting to provide a good service. Also I have never worked anywhere I had to log into so many things before and be monitored so much.

    Advice to Management

    Bump up the base salary a bit hourly so people can actually live with cost of living. Also change the format for the sales goals. Make it an incentive but focus more on service for the members. If agents just can just do their jobs providing good service, the sales $$ the company wants will come automatically AND you'll have happier employees.

  8. "Emergency Road Services"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Emergency Road Services Counselor I in Independence, OH
    Former Employee - Emergency Road Services Counselor I in Independence, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Decent benefits and great food in the cafeteria. Most coworkers were nice; some weren't like with any company.

    Cons

    It is not the members who call in but management and their inconsiderate, harsh attitudes. One employee had been in the dept. for 20 years and she had been out sick for congestive heart failure. Thankfully, she survived. Management still wrote her up. She retired earlier than she wanted to ensure her pension would not be messed with. Sometimes longevity doesn't mean anything but a lot of times it does. I was with the company for a little over a year.

    Advice to Management

    You want employees to show empathy to AAA members; don't forsake your employees in the process. Have more respect for your employees who have been there twenty years or more. Increase the hourly wage to be more competitive with other companies.


  9. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Costa Mesa, CA
    Current Employee - Customer Service Representative in Costa Mesa, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    The insurance they provide is great

    Cons

    i have no cons at the moment

    Advice to Management

    care about the employees more


  10. "Pretty good."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Roadside Assistance in Newark, DE
    Current Employee - Roadside Assistance in Newark, DE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) part-time (Less than a year)

    Pros

    Great atmosphere
    Good training in the beginning
    Pretty good pay

    Cons

    Schedule is sometimes tought to manage .

    Advice to Management

    Different schedule options


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