American Automobile Association (AAA) Reviews | Glassdoor

American Automobile Association (AAA) Reviews

Updated December 12, 2018
1,162 reviews

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3.2
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Marshall L. Doney
9 Ratings

Employee Reviews

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Pros
  • "great benefits and work life balance" (in 42 reviews)

  • "Good benefits and hours allowing for a work life balance" (in 75 reviews)

Cons
More Pros and Cons

  1. Helpful (1)

    "Great atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time

    Pros

    Great people, pay,and benefits! Had a great experience

    Cons

    Large company hoops to jump through

    Advice to Management

    Embrace innovation and change


  2. "Great"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Commission available and lots of room to succeed

    Cons

    Hard to get commission sometimes

  3. "Member Service Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at American Automobile Association (AAA) part-time

    Pros

    Great benefits, great sales incentives, always opportunities to move up within company

    Cons

    No cons everything has been great


  4. "Travel Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Agent
    Current Employee - Travel Agent
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time (Less than a year)

    Pros

    Friendly environment, ability to move up, paid fairly, ability to make commission.

    Cons

    I have nothing to report yet

    Advice to Management

    keep up the good work


  5. Helpful (1)

    "A good company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Life Insurance Specialist in San Jose, CA
    Former Employee - Life Insurance Specialist in San Jose, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Good teamwork. Room for growth in the company.

    Cons

    Get new customers to the company constantly.

    Advice to Management

    Management does not micromanage like in some companies. There is a lot of freedom to learn & grow. Management takes feedback in a positive manner.


  6. "Old school company trying to modernize under semi-competent leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Providence, RI
    Current Employee - Anonymous Employee in Providence, RI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Pros

    NOTE: This review applies to AAA Northeast;s headquarters in Providence, RI. AAA is essentially a franchise model, with a number of different AAA's operating across the country under the main AAA brand.

    Line employees are uniformly nice people who genuinely care about the club's members. One of the largest, most influential AAA organizations in the country. Profitable with good member loyalty. Strong brand. Recognition that change is necessary. Solid, but not spectacular, benefits. 

    Cons

    NOTE: This review applies to AAA Northeast;s headquarters in Providence, RI. AAA is essentially a franchise model, with a number of different AAA's operating across the country under the main AAA brand.

    Compensation is on the low end of the spectrum. The physical environment is subpar, with the offices housed in an old discount clothing store building down by the railroad tracks and the highway. It has very few windows, overcrowded work areas, and spotty temperature control.

    Be prepared to be undermined, mis-led, and kept in the dark about stuff that matters while being disrespected and/or ignored unless you have a VP title or higher.

    The CEO who took over AAA Northeast at the beginning of the year is clearly in over his head and uses a measure-once-cut-twice management style. He often says one thing but really means another ("No rush" = "I expect it immediately") which is pointless and causes problems. He has simplistic understandings of the functions reporting to him, but that doesn’t stop him from micro-managing to get what he wants, which is frequently counter to better thinking from the actual subject matter experts.

    The company has been replacing and/or adding several key business infrastructure pieces, but bought almost all of them without writing business requirements beforehand. How did they know they were buying the right stuff without having well-defined requirements? They didn't. And every single one of these implementations has been an exercise in catching up, making changes on the fly, discovering conflicts between departments that will use it, and finding out that something doesn't really work the way they thought it did. The ripple effects of this incompetence are felt in almost every area, and an IT department that is particularly poorly-led makes it worse.

    There are also many older, senior employees who have spent decades at the company, and there are both entrenched interests and narrow experience that stand in the way of real change. There have been specific instances where long-time employees have demonstrated gross incompetence around central aspects of their jobs, but been kept on, while newer, reform-minded “boat-rockers” have been terminated.

    AAA Northeast claims to want to modernize, but doesn’t appear to understand that that means more than buying new technology and talking a good game. Employees are often treated disrespectfully for offering suggestions that would bring the company better into alignment with current best practices, but similar suggestions from outside consultants are considered good as gold. Senior leadership operates in bad faith, doesn’t really know what it’s doing, provides vague direction without really leading, and micro-manages whenever it can.

    Advice to Management

    Recognize that you have over-reached and make meaningful changes by focusing and prioritizing. Bring in new senior leadership for the call center and IT, let the people you hire do their jobs. Listen to your employees and stop chasing random ideas and the next cool thing that won't actually help the business. Improve compensation and vacation time, and treat employees with more respect. Institute occasional work from home policies.


  7. "Associate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Lake Mary, FL
    Current Employee - Anonymous Employee in Lake Mary, FL
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Work-life balance, flexible schedule depending on manager.

    Cons

    Out sourcing everything. Upper management speaks poorly of other in front of those they manage - very inappropriate. No room for career advancement.

    Advice to Management

    Wake up and see what is really going on.

  8. "Staff Accountant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Staff Accountant in West Springfield, MA
    Former Employee - Staff Accountant in West Springfield, MA
    Recommends
    Neutral Outlook

    I worked at American Automobile Association (AAA) (More than a year)

    Pros

    Great Team atmosphere, Great learning experience

    Cons

    Not willing to pay appropriately for talent

    Advice to Management

    Keep talent by promoting appropriately.


  9. "Flexible time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Automobile Association (AAA) full-time

    Pros

    Flexible hours, fair pay, friendly people, good benefits, 401k match.

    Cons

    highly stressful environment, poor management


  10. Helpful (1)

    "Unhealthy, unprogressive environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Automobile Association (AAA) full-time

    Pros

    Office environment, managing your own business (if you are sales)

    Cons

    Unfair sales practices, no interest in enterprise, helping customers. Receptionist would give sales leads to person who was there for a few years, even though we were to split new leads when new customer came in the door. The service desk folks were not nice to customers and had no interest in advancing companies goal of gaining new customers and maintaining existing ones. They were just bored, unhappy people doing routine work with no interest in making money for themselves or the company. Very difficult environment when your job is sales.

    Advice to Management

    Hire managers who care about the happy, outgoing, productive sales people and stop promoting people who have no clue about product sales into management. Treat everyone with fairness, integrity and ethics, something sorely lacking with this company.