American Automobile Association (AAA) Reviews

Pros

Flexible hours, remote work, and great international culture

Cons

Could do a better job adjusting to the political climate in their major market

Pros

Working from Home, that is it.

Cons

-Poor management: you will get conflicting answers from every person you speak to, as well as micro aggressions via supervisor chat room/Skype which you are required to participate in while trying to work. -Supervisors all micro manage: if you take 30 seconds longer for break than allotted, you will be having a meeting about it. You will be mass text messaged repeatedly on your days off to login and help. -Extreme workload for extremely low pay: they expect you to be on the phones the second your day begins until the second it ends. With little to no downtime between calls, you are expected to filter through emails, which you receive up to 40 a day, learn ever changing promotions and job practices, watch videos from CEO, review your own call quality, the list goes on. Poor/Outdated software: Their systems are constantly crashing, requiring rebooting your computer, clearing history constantly extreme lag.. etc… You will be required to audit your own stats, as the supervisors constantly get numbers wrong, and the system rarely counts your sales accurately. They control your breaks and they change every day. Sometimes your break is mid shift, sometimes it’s an hour in but you only get 20 minutes.

Pros

Great benefits. Quarterly bonuses. Can work from home.

Cons

Claims adjuster work load is absurd. They have adjusters taking their own claims so a lot of time is wasted in the que acting as an operator, transferring calls to other departments, and answering questions on other adjuster's claims and not working on your own existing files. You're required to handle all claimant total losses, all demands, you have to wait on hold and file claims with other ins companies because they don't have a dedicated group of people to file claims. You can work from home but you have to stay within a reasonable driving distance of the office. Difficult to take time off because they only have a few relief reps to handle your desk when you're out, so you come back to a ridiculous amount of work. 14 people just quit and a few more recently gave notice as well as a few more people have gone on LOA for stress. There seems to be a huge disconnect between upper management and adjusters and just how much work there is and how long it takes to complete tasks. No matter how much this is voiced, it seems to go right over their heads and they keep adding more tasks for us to do and taking away relief reps. Then they complain about survey scores going down due to adjusters lack of availability to our insureds but instead of acknowledging that it's because we're already drowning in work and therefore can't get back to everyone right away, they just keep demanding more from their adjusters who are already stretched too thin.

Pros

Best thing is Work from home

Cons

Everything. No freedom. You follow a schedule they give you daily. You are allowed two breaks at 15 minutes. And 30 minute lunch. Calls are constantly coming in back to back. There is no break between calls. Management is all over the place no one is ever on the same page. Too many changes occur at once. Management are micromanagers they are always monitoring everything you are doing and only reach out to you if they notice you aren’t taking any calls. There is no work culture. No time to chat with other coworkers, no fun meetings or briefings with supervisors, the meetings are only to point out what everyone is doing wrong and what new changes are being made! Attendance policy is “no fault attendance policy” anything that is not scheduled will be a point towards your attendance. They don’t accept emergency situations, hospital notes, nothing. If it’s not already scheduled and planned you will receive a point for not being at work. And worst of all AAA roadside service is horrible!! service providers leave our members waiting for hours before they get service. ERS is work overload and very very draining.

Pros

Nice people and excellent training

Cons

You can be terminated while on medical leave. If you are away 90 days, employment will be terminated, while on approved medical leave. The Hartford Insurance Firm they use for short term disability will drag out approval and request documents after you’ve already sent them in, and or drop the ball for months. Don’t waste your money on their supplemental insurance it will not pay you.

Pros

Job security, health insurance, 401k, paid time off, "bonuses" based off of your sales commissions, pretty consistent work schedule

Cons

5 to 6 day workweeks, must work in the office (no option for remote travel advisor), you only receive a tiny amount of the actual commissions you bring in to the company, you are expected to meet goals (which is no problem, but the amount of monotonous tasks they add on becomes frustrating because you spend more time trying to look good on paper which decreases the quality of customer service and time you should be spending with clients instead). For example, they don't care if you are doing things on the back end for you client, if you aren't making sales or doing outbound calls, they will get on you and tell you that you need to increase your outbound calls. Unfortunately, much of being a travel advisor is catering to our clients - it goes well beyond just making the sale if you want repeat customers that feel valued and appreciated.

Pros

Work from home, no commute

Cons

Very little break time for the amount of work you do. Non-stop calls, with little or no time to complete each event Rules of evaluation change way to often, sometimes month to month

Pros

As long as you can handle rude irritated members. You will be just fine, cushy environment with co workers who are like family.

Cons

Very very stressful and highly demanding, long hours and not enough time to cool off.

Pros

Freedom to work from home, create own schedule mostly.

Cons

Goals are often unachievable and micromanagement is alive and well.

Pros

They stay up to date on average salaries for this job in the area, offers good benefits, annual bonus based on performance, managers and team leads genuinely care about you and want to see you succeed.

Cons

It's a high stress job, members are not usually happy when they have to request AAA assistance since it means something is going wrong with their car.