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American Automobile Association (AAA)

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American Automobile Association (AAA)

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American Automobile Association (AAA) Reviews

Updated Jun 22, 2021

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Found 2,028 of over 2K reviews

3.6
58%
Recommend to a Friend
75%
Approve of CEO
American Automobile Association (AAA) President and CEO Marshall L. Doney (no image)
Marshall L. Doney
218 Ratings
Pros
  • "Employees get good benefits and perks(in 109 reviews)

  • "Great benefits including a basic membership to AAA(in 106 reviews)

  • Cons
  • "Lack of honesty from upper management(in 48 reviews)

  • "Schedule may not be ideal for work-life balance(in 41 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of American Automobile Association (AAA) and is not affected by filters.

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    1. 5.0
      Current Employee

      Amazing!!

      Jun 21, 2021 - Customer Service Representative in Tampa, FL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Management, pay and benefits and just an amazing company overall

      Cons

      No cons that I can think of

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    2. 2.0
      Former Employee, more than 3 years

      Do not fall for their lies

      Jun 7, 2021 - Emergency Roadside Representative in Long Beach, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Medical Benefits. Lots of over time.

      Cons

      No time off the phones. Back to back calls with people screaming and crying. Over 100 calls a day. Their schedules sucks. You have to bid for holidays off. Some supervisors do not care about you succeeding. Other supervisors have their favorite employees and somehow always find time off the phone for them but not for the rest of the employees that actually have high scores on their calls. AAA is crazy about their employees sticking to the script, and they seriously take off points for the the tiniest little thing that can be out of your control. You have to try and offer a car rental or an approved auto repair shop when the last thing the member wants to hear you is upselling something while they are stuck in the snow without a snow chain and their 3 babies crying in the background. They always manage to give you more work, all for the same pay and expect you to do it with a smile. The work environment is toxic. This place deteriorates your mental health. If you have any love for yourself, stay way from this company, they do not care about their employees, you are just a number and easily replaceable. You will notice most employees are new because no one can last there long enough without losing it.

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    3. 2.0
      Former Employee, more than 1 year

      If your looking for a place to be happy at work this job isn't it

      Jun 13, 2021 - Inbound Customer Service Agent in East Amherst, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      the money is good and some days you can dress down and wear what you like and travel discounts

      Cons

      Managers are rude example- I got into a fatal car accident was ten mins away from the job when it happened had to go to the hospital. I did notify them of what happened they told me it would not count against me yet still did but didn't care, it is not customer service(need to reach monthly goal on sales or they will let you go) if your in school they will not work with your school schedule they make you work with them.

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    4. 4.0
      Former Employee, less than 1 year

      I miss parts of it

      Jun 21, 2021 - ERO in Williamsville, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Bonus pay was good Drama Free Workplace Always someone there to help

      Cons

      lacked options for growth high burnout

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    5. 5.0
      Current Employee

      AAA review

      Jun 20, 2021 - Data Scientist in Concord, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company to work for.

      Cons

      No cons what so ever.

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    6. 3.0
      Current Employee, less than 1 year

      It's more of a transitionary job

      May 15, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good, friendly co-workers who likes to joke around and be fun. Hours are decent too.

      Cons

      Management not really helpful when something goes awry, sometimes I can't tell if they don't care or just don't know the answers. Upper management puts pressure on customer service reps to get new membership, sell credit cards, and refer insurance. Pay and benefits are middling. Stress created by a revolving door of customers who either don't read what we can do or expect more than what we can provide. Nowhere to grow within the company unless someone quits or retires.

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    7. 5.0
      Current Employee, more than 5 years

      Awesome Career!

      Jun 15, 2021 - Sales Agent in Clearfield, UT
      Recommend
      CEO Approval
      Business Outlook

      Pros

      AAA is employee owned and they really care about us!!!!

      Cons

      Really can't say enough good things!

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    8. 4.0
      Former Employee, more than 3 years

      Great Company

      Jun 16, 2021 - Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great work-life balance; easy access to executive management

      Cons

      Salary not on par with industry standards

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    9. 4.0
      Current Employee, more than 3 years

      AAA is a good company, but...

      May 6, 2021 - PMG Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Salary and work environment is amazing, your typical call center. Great retirement benefits, 401K and Pension after 5 years

      Cons

      Customer Services agents are basically sales people, they make you refer products to meet your goals, you can written up if you don't make goal. They say it's not selling, but it is. Hardly any room for advancement, people who "sell" the most are rewarded, but people who actually know how to do the job and give great customer service are not. If you sell enough your golden.

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    10. 4.0
      Former Employee

      Insurance

      Jun 8, 2021 - Insurence 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great pay, and benefits, and good staff.

      Cons

      They push you to get credit cards and memberships and ask you to keep asking after the customer says no.

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    Viewing 1 - 10 of 2,028 Reviews

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