American Automobile Association (AAA) Reviews

Updated Jul 8, 2020

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3.1
43%
Recommend to a Friend
65%
Approve of CEO
American Automobile Association (AAA) President and CEO Marshall L. Doney (no image)
Marshall L. Doney
90 Ratings
Pros
Cons
More Pros and Cons
  1. Helpful (1)

    "Not bad if you like call center work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - DMV II CALL CENTER in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time for more than a year

    Pros

    Easy calls, excellent lunch options

    Cons

    very strict on time clock, call times

    Continue reading
  2. "Job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Member Contact Specialist in Buffalo, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time for more than a year

    Pros

    Discounted road service package. Great people, awesome management. Decent benefits

    Cons

    Busy days, call center setting

  3. "Good work/life balance"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Project Manager in Lake Mary, FL
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time for more than 5 years

    Pros

    Fair salary; understanding managers; community involvement/support; caring associates; good location/building

    Cons

    Organizational structure; long decision time; outdated technology; silos within national office

  4. "job"

    5.0
    Current Employee - Insurance Consultant in Charlotte, NC

    I have been working at American Automobile Association (AAA) full-time

    Pros

    great company, and the brand sells itself

    Cons

    bad management across the board

  5. "Great company!"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Emergency Roadside Specialist in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time for more than a year

    Pros

    Culture, benefits, hours, salary, and values of the company

    Cons

    None that I can think of at all

    Continue reading
  6. "Awesome"

    4.0
    Current Employee - ASAI 

    I have been working at American Automobile Association (AAA) full-time

    Pros

    They are super friendly. They truly care about their employees

    Cons

    Hard to make advancement in

  7. "Good job for starters"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Call Center Representative in Lexington-Fayette, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) part-time for more than a year

    Pros

    Good job in the pros

    Cons

    Not much cons in this jobs

  8. Helpful (1)

    "Awful Place to Work"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Call Center Agent in Dearborn, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) full-time for more than a year

    Pros

    Benefits are ok but are expensive

    Cons

    No job mobility unless you are sucking up or related to management.

    Continue reading
  9. "Review"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in Detroit, MI
    Doesn't Recommend
    Negative Outlook

    I have been working at American Automobile Association (AAA) full-time for more than 8 years

    Pros

    Good people still work here

    Cons

    Management has no clue what’s going on

    Continue reading
  10. "Good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Software Engineer in Edinburg, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time for more than a year

    Pros

    Q A great place to work.

    Cons

    No cons from me. Nice workplace.

Found 1413 reviews