American Automobile Association (AAA) Reviews | Glassdoor

American Automobile Association (AAA) Reviews

Updated June 14, 2018
1,066 reviews

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3.2
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American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
309 Ratings

1,066 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Trainee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time

    Pros

    Great great great great great

    Cons

    None to report right now


  2. "worked for AAA NNE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispatcher in Portland, ME
    Current Employee - Dispatcher in Portland, ME
    Recommends
    Positive Outlook

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Pros

    decent pay for your work, generally nice people, great training, lots of support. recently changed call-outs to give you more leeway

    Cons

    very corporate, scheduled breaks, lots of cross-selling outside of dispatch

  3. "Traval Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Agent in Detroit, MI
    Current Employee - Travel Agent in Detroit, MI
    Recommends
    Positive Outlook

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Some travel perks. Good PTO to start.

    Cons

    Very old school systems and ways of conducting business.
    Poor commission structure/pay for new hire travel agents

    Advice to Management

    Direct management is great!


  4. "Travel Sales - Great if you're in the right location"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time

    Pros

    Variance on the job - often never the same scenario twice
    Interactions with Customers
    Discounted travel opportunities both private and company planned

    Cons

    Bonuses screw you over if you're new. My commission check was cut by over 75% due to their finicky rules on when commission "counts".


  5. Helpful (1)

    "Great Benefits and Good Energy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time

    Pros

    Great atmosphere, Great benefits, Guaranteed 40 hours a week, Schedules for everyone, Managers and Supervisors are very open and willing to work with you about any issues you may have.

    Cons

    Very stressful job, handling 100 plus upset or angry members in a very fasted paced call center. Not enough pay to deal with the stress of all the antagonizing members over the phone.

    Advice to Management

    Have call representatives handle less calls to relieve a lot of stress on members and call representatives


  6. "Insurance Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Money was good, M-F schedule, benefits

    Cons

    Very micro managed, typical corp job

    Advice to Management

    More freedom, less hovering


  7. "Awesome company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Santa Monica, CA
    Former Employee - Anonymous Employee in Santa Monica, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time (Less than a year)

    Pros

    Upper Management & CEO rocks!

    Cons

    Busy on weekends. Short breaks.

  8. "Great place to work nice people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - MRU in Coppell, TX
    Current Employee - MRU in Coppell, TX

    I have been working at American Automobile Association (AAA) full-time (More than 10 years)

    Pros

    Nice group of people to work with.

    Cons

    Traffic is very y find commute.

    Advice to Management

    Great place to work.


  9. "Insurance Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Can make great money when selling a lot

    Cons

    It’s commsion only, no base


  10. "No work Life Balance"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA) full-time

    Pros

    work at home for some, vacation time

    Cons

    No work Life Balance, Claim Load, Expectations


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