American Automobile Association (AAA) Reviews | Glassdoor

American Automobile Association (AAA) Reviews

Updated September 23, 2017
945 reviews

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3.0
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Approve of CEO
American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
264 Ratings

945 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) part-time

    Pros

    great atmosphere and room for advancement

    Cons

    strict polices that hold you back


  2. "sales/ customer service/ travel agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time

    Pros

    great team efforts w co- workers. pto, heath insurance; vacation time offered.

    great mix of customers and competitive

    Cons

    accounts with clients can become disrupted and causes issues between agents

  3. "Overworked, micro-managed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Representative in Dearborn, MI
    Former Employee - Customer Service and Sales Representative in Dearborn, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I went through extensive training-they make sure you are prepared to start in call center-friendly and helpful co workers

    Cons

    Mandatory over time EVERY week, micro managed, not enough employees stick around so calls are non stop and managers don't help and take any calls

    Advice to Management

    Manage current employees better so that people will stick around


  4. Helpful (1)

    "AAA national"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time

    Pros

    Decent pay for a non educated individual

    Cons

    If you are educated this job is a joke. The floor management doesn't do anything to help in times of emergencies, they send you on a wild chase to find a solution rather than assist you themselves. No benefits and time off is the biggest challenge due to the fact that the company cycles every 6 months. Pregnant women get fired for missing days due to labor complications

    Advice to Management

    Do Better, raise the standard.


  5. "Good atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Specialist in Bridgeport, WV
    Current Employee - Member Service Specialist in Bridgeport, WV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) part-time (More than a year)

    Pros

    Salary, environment, management, incentives, co-workers

    Cons

    I don't have any cons


  6. "AAA Club Alliance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Driver in Cincinnati, OH
    Current Employee - Driver in Cincinnati, OH
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    A lot of over time
    Just you and yourself in the truck

    Cons

    Not safe
    Not healthy
    Members are god

    Advice to Management

    Members opinion is 99% subjective


  7. "Worked here for three years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in La Mesa, CA
    Former Employee - Customer Service Agent in La Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Company culture is nice
    Training is straightforward and teaches you how to do the job well
    Comfortable environment

    Cons

    Management can get too stuck on quotas

    Advice to Management

    Help more with ways to attain quotas, less discouragement of not making quotas

  8. "good place for entry level jobs"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Automobile Association (AAA) full-time

    Pros

    staff members are focused and friendly

    Cons

    different ways of thinking at all levels


  9. "Licensed Insurance Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at American Automobile Association (AAA) full-time

    Pros

    Benefits are okay
    Overtime favorable

    Cons

    Not understandable
    No communication or consistency


  10. Helpful (1)

    "Sales and Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales and Service Representative in Dearborn, MI
    Former Employee - Sales and Service Representative in Dearborn, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    Solid employment, good medical/health benefits, free roadside assistance membership, centrally located

    Cons

    Micromanagement
    Low morale
    Typical call center environment (high school gossiping, he said/she said)
    Zero work/life balance
    Constantly being watched even on lunch/ restroom breaks (feels like you're connected to a tether)

    Advice to Management

    Show more care and concern for your employees. Be more open to ideas/suggestions from employees. Don't let someone with a horrible disposition supervise one of the most integral departments of the company.


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