American Automobile Association (AAA) Reviews | Glassdoor

American Automobile Association (AAA) Reviews

Updated January 15, 2018
982 reviews

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3.0
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American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
276 Ratings

982 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Member Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Very Flexible when I was in college. Great Pay/Great Hours. You learn a lot

    Cons

    Not much for advancement.

    Advice to Management

    Take care of your member consultants. They help out a lot.


  2. "Quality Analyst"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Flexible schedule - work from home.

    Cons

    Limited growth opportunities - need more

  3. "Good benefits, bad work eviroment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Costumer Service Representative in Heathrow, FL
    Former Employee - Costumer Service Representative in Heathrow, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (Less than a year)

    Pros

    Pay benefits are good for entry level; however, they aren't worth for young students or youth people.

    Cons

    Work schedules won't ever fit a good life-work balance. They will set mandatory overtime you'll have to comply regardless. Schedule requests to fits you needs aren't approved. Most of the co-workers are rude and the escalation lines are terrible at supporting.

    Advice to Management

    Improve the work evironment.


  4. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Charlotte, NC
    Current Employee - Supervisor in Charlotte, NC
    Recommends
    Positive Outlook

    I have been working at American Automobile Association (AAA) full-time (More than 10 years)

    Pros

    Excellent benefits especially paid vacation

    Cons

    Inconsistent management by new managers


  5. Helpful (2)

    "Not What It Used To Be"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Hartford, CT
    Former Employee - Anonymous Employee in Hartford, CT
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Automobile Association (AAA) full-time (More than 10 years)

    Pros

    Good benefits especially 401-K Plan
    Reasonable salary but bonus opportunities are laughable.
    Some of the people are great to work with.

    Cons

    The money wasted on major telephony and WFM systems that were changed and changed AGAIN within 1 year is deplorable. These changes also contributed to low employee morale and high turnover in the call centers.

    Consistently merging with other AAA's (approximately once every other year) created a lot of anxiety, reorg's, and "deals", made to keep exceptionally unqualified and incompetent people at the helm. That is what started the downfall of this once excellent company. Changes made since merger with the Mid Atlantic club were especially brutal and negatively impacted the way the Allied club was allowed to work with their members. Every employee became expendable and management (new and old) had an annoying habit of saying how lucky we were to still have a job and how great THEY were to keep us employed after the merger.

    Staff everywhere (not just the call center) was miserable and membership (new and renewals) declined. And, I suspect, will continue to decline, because they also feel the difference. The national office is completely hands off of everything - except for figuring out how to make MORE money off the clubs, they have NO idea just how far we've moved off the mark. (Maybe they don't care and everything now is just a big cash grab until the entire organization tanks.)

    There was a culture of reacting to problems rather than proactively creating solutions. As an example: Nothing was done to address (never mind compete with) the new competition we had. (such as Urgent.ly and Honk)

    It's just a matter of time before the incompetence and arrogance from above topples the entire company.

    Advice to Management

    It's highly doubtful anyone will listen. In my experience, they are either incompetent, indifferent or arrogant.


  6. "You make your destiny there"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) full-time

    Pros

    One good thing about working there are the flexible hours.

    Cons

    Majority supervisors there micro manage


  7. "great"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Automobile Association (AAA) full-time

    Pros

    easy work , great staff, good benefits

    Cons

    no cons all was good

  8. Helpful (2)

    "Claims Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Service in Costa Mesa, CA
    Former Employee - Claims Service in Costa Mesa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    Great Benefits, Friendly Staff, Good Perks if you perform well

    Cons

    Not up to date with technology.

    Advice to Management

    Upgrade business practices that new insurance companies have to have claims handling become easier


  9. "Ers centrr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call in Columbus, OH
    Current Employee - Call in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) part-time (More than a year)

    Pros

    Team spirit is very good

    Cons

    Sometimes tense when it’s busy


  10. Helpful (5)

    "AVOID IF YOU WANT TO WORK IN TRAVEL"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Counselor in Providence, RI
    Current Employee - Travel Counselor in Providence, RI
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) (More than 3 years)

    Pros

    You get a desk, and a paycheck.
    $25 American Express gift card for Thanksgiving.
    That's all.

    Cons

    This place is a travel counselor's nightmare, and if you want a career in travel you should avoid it at all costs.
    -They lie about everything. Upper management is deceitful and if you question anything you see as a fishy you'll be let go.
    -They lie in the interview process about hourly pay and commission. Let me tell you what they don't: you will only ever make $15/hour and maybe $300-800 a month TOTAL in commissions, if that. ( most months in your first couple of years you won't make any commissions.) And trust me, you have to bust your butt to make that much.
    -Understand that the club will make commissions from you. thousands on commissions. but they won't give it to you.
    -Familiarization trips are taken by higher-ups in headquarters. Some are given to employees, but they're not the good ones and you have to use vacation time to take them. Most of them are taken by people who don't even sell travel.
    -Management is spineless and let members walk all over them. Even if the member does something and complains, AAA will roll over and reimburse them for their own mistakes and guess what? You get to pay for it too. Literally. AAA will deduct the money from your paycheck.
    -And if you make even a simple, fixable error, AAA will deduct $25 from your pay for it. Even if it means that it took someone in HQ 30 seconds to type something, $25
    -You're given aggressive commission goals and then harassed to coddle everyone who calls or walks in, pushed to get people to apply for a AAA Visa card, and every phone call is recorded and most are listened in on. The second you pick up the phone someone is listening and watching your computer screen. Big Brother?

    Just avoid it at all costs. there are so many companies you can begin a career with that'll compensate fairly and give you a positive experience. Do yourself a favor and don't step onto this sinking ship.

    Advice to Management

    Stop being such corrupt monsters. People are quitting for a reason and they're not planning to be quiet about why. For the sake of nominal perks for yourself you're about to drive the travel agency into the ground and you'll all be at a total loss.


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