American Automobile Association (AAA) Reviews | Glassdoor

American Automobile Association (AAA) Reviews

Updated March 24, 2019
1,220 reviews

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3.3
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Recommend to a friend
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Marshall L. Doney
30 Ratings

Employee Reviews

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Pros
Cons
More Pros and Cons

  1. Helpful (1)

    "Good Company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Company tries to do good and treat their employees fair. Good work environment

    Cons

    Stuck in old ways. Outdated technology


  2. Helpful (1)

    "ERS AGENT"

    StarStarStarStarStar
    Current Employee - Emergency Roadside Agent
    Current Employee - Emergency Roadside Agent

    I have been working at American Automobile Association (AAA) full-time (More than 5 years)

    Pros

    STable friendly work environment great benefits pay

    Cons

    Work life balance not great

  3. "Great Company"

    StarStarStarStarStar
    Current Employee - Manager
    Current Employee - Manager

    I have been working at American Automobile Association (AAA) full-time (More than 10 years)

    Pros

    Kind people and fair salary

    Cons

    Nothing to complain about here

    Advice to Management

    Need more vacation


  4. "Great company, advice to try at least"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Agent
    Former Employee - Travel Agent
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    I've got a very good experience with AAA

    Cons

    Management is taking care of their workers


  5. Helpful (1)

    "Great People, Slow Processes"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Workforce Management Analyst in Providence, RI
    Current Employee - Workforce Management Analyst in Providence, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Pros

    The people are so great. Friendly, smart, professional.

    Cons

    To make any positive changes to processes takes forever. Everyone can agree on the process but no one wants to enforce it.

    Advice to Management

    Be more willing to make the harder decisions. Letting people's emotions running business decisions isn't good practice.


  6. "Good job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ERS Work From Home
    Current Employee - ERS Work From Home
    Recommends
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Flexible, Pay, Benefits, Hours, Vacation

    Cons

    Rude members
    Can’t control surveys

    Advice to Management

    None


  7. "AAA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agency Field Specialist
    Current Employee - Agency Field Specialist
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) full-time (More than 5 years)

    Pros

    expensive health benefits deducted out of each pay check

    Cons

    tuition reimbursement is a great benefit

  8. "AAA WA CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bellevue, WA
    Former Employee - Customer Service Representative in Bellevue, WA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    -you can ask anyone a question and they’ll be willing to happily answer or refer you to someone who could help
    -everyone is very friendly

    Cons

    -call center too noisy
    -too many calls that you can’t barely breath in between calls


  9. "pay for aaa"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Automobile Association (AAA) full-time

    Pros

    the job was easy to do

    Cons

    management didn’t always help when the team needed t


  10. "Great Company but Managment can ruin it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Agent
    Former Employee - Insurance Agent
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    Great opportunity to build your business and great company benefits.. medical pretty high though

    Cons

    Its a club and if youre not one of the cool kids you get screwed , doesnt matter how successful your sales are. Lots.of back stabbing from other agents, no respect for others.

    Advice to Management

    Have to have people that actually know what theyre doing. You keep people around because of their likability, even if it causes issues with customer and or poicies.