American Automobile Association (AAA) Reviews | Glassdoor

American Automobile Association (AAA) Reviews

Updated February 21, 2017
823 reviews

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Full-time Part-time

3.0
Star Star Star Star Star
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Approve of CEO
American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
232 Ratings

823 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Dispatcher / Call management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispatcher in Nashville, TN
    Current Employee - Dispatcher in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Decent pay, nice office and equipment, managers are good people, 14 Days PTO, Profit Sharing, Insurance, tuition reimbursement

    Cons

    Split days off, work one weekend day or both when first start but can bid on days off with good performance.

    Advice to Management

    Some areas of the country need some serious tow service facility upgrades.
    Need lists by States for RV and motorcycle service providers


  2. "Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advocate
    Former Employee - Customer Advocate
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Extra hours and overtime always available

    Cons

    Not considerate of Single Parent families or people with severe medical conditions

    Advice to Management

    Give employees a handbook when job offer is accepted


  3. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at American Automobile Association (AAA) full-time

    Pros

    People were great to work with

    Cons

    Pay could have been better, no advancement


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Shockingly Basic, Outdated Technology, Extremely Disjointed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Providence, RI
    Current Employee - Call Center Representative in Providence, RI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) part-time (Less than a year)

    Pros

    Nice to be a part of a non-profit organization that helps people.
    No maximum/minimum call time: call center reps can help a member on the phone for as long as it takes to make them happy without having to suggestive sell useless products and services.
    Crappy technology: also a con, but easy enough to learn since they do not invest in quality tech.
    Weekly Pay: this is actually the law in Rhode Island and they are one of few companies that obeys it, unless you're salary, then they still break local laws and pay you bi-weekly.
    "Work force mangement" system is brand new (how is this NEW?) and therefore not something you will be penalized for since no one knows how to use it despite the fact that it's super basic.
    IT/Tech positions could be done by little kids bc every system they use is so basic.

    Cons

    Crappy technology: just got the ability to GPS location spot based on the caller's phone signal with the last MONTH. This is absolutely embarrassing for a company over 100 years old.
    Calls have to be MANUALLY routed by the call center rep to the appropriate AAA club, which could be one of hundreds within the US. Calls come based on the caller's cell phone area code and NOT their actual location. ABSURD.
    If you've worked anywhere with even slightly updated systems, this place will seem like a kid running a lemonade stand.
    THERE IS NO WHERE TO PARK?! No exaggeration. This is actually laughable for a company that prides itself on keeping people safe, and yet I have to park on a busy corner intersection and risk life, limb, and property damage everyday.
    There are "reserved" signs on every single call center desk even though the only assigned desks are for supervisors. There is not a single shred of organization to how call center reps are seated so when a dispatcher needs to find the rep who took a call, it's a wild goose chase. Not to mention the spread of germs is rampant bc all space is shared space.
    If you need to call out sick, you probably won't get in touch with your supervisor and have to trust that whoever took your information actually relays it to your boss.
    There is NOTHING to do between calls except talk with your near by co-workers or twiddle your thumbs. I see a lot of people reading books or knitting. I shouldn't have to bring a hobby with me to work.
    Good luck if you urinate a lot: every bathroom break is monitored. Cool right?

    Advice to Management

    Don't refer to call center reps as "first responders" when the technology is such a far cry from that of actual first responders.
    Create a system for the call center cubicles. It only takes one call in which precious minutes are wasted because no one can find the person who took the call and the member in need of service is seriously injured or killed while they wait on the side of the road. Nothing short of irresponsible and careless.
    New hire training is also a joke. Being taught by a person who has NEVER taken a single call as a call center rep is just ridiculous. There are plenty of seasoned call center reps that would love to impart their wealth of knowledge and people skills and instead, some inexperienced, mannerless ice cube of a woman is teaching what she knows nothing about. Smooth.
    This is the quickest I have outgrown a job. So dissapointed.


  6. "Human Resource"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Stability, benefits, great co-workers

    Cons

    Career growth, lack of flexibility


  7. "Sales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales & Service Representative in Crystal River, FL
    Former Employee - Customer Sales & Service Representative in Crystal River, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time (More than 5 years)

    Pros

    Travel benefits as well as great compensation

    Cons

    Layoff due to business moved to internet sales

    Advice to Management

    N/A


  8. "Travel agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Automobile Association (AAA) part-time (More than 3 years)

    Pros

    Good entry level experience for those interested in an office setting. Ideal for someone who needs little training and who can function with limited supervision.

    Cons

    Very poor management with no understanding of service area demographics that result in highly unrealistic goals and sales outcomes. No real advancement opportunities. Salary below the norm. Mostly female employees breed a catty environment. Difficult to use vacation time, and sick time without doctor justification.

    Advice to Management

    Each AAA branch is different due to huge variation in socioeconomic and demographic variables. Need to get out of 'one size fits all' employee goals and expectations. Poor salary and benefit structure. Seasoned upper management of AAA East Central is no match for newer management that occurred post merger with California AAA.


  9. "Travel Agent"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Fair pay and commission

    Cons

    Complex formula for figuring sales

    Advice to Management

    None


  10. "Call Center Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time (More than 8 years)

    Pros

    Great place to work its really more than a job its a career at AAA and as long as you give 100% of yourself and stay motivated and be your best you then you will be successful!

    Cons

    24/7 365 days a year, rain or shine, blizzard or hurricane there are no snow days when working in the roadside service industry.

    Advice to Management

    Be patient coach and develop your folks otherwise no one learns and your stuck doing the job and managing yourself


  11. "Determined"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA) full-time

    Pros

    To interact with other people, learn new things and grow as a company

    Cons

    Getting behind on work. I like to be ahead

    Advice to Management

    Providing all the tools necessary to be most efficient in our job



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