American Automobile Association (AAA) Reviews | Glassdoor

American Automobile Association (AAA) Reviews

Updated April 18, 2017
154 reviews

Filter

Filter


1.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
66 Ratings

154 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
More Pros and Cons

  1. Helpful (1)

    "Some good, mostly bad."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Emergency Roadside Representative in Long Beach, CA
    Former Employee - Emergency Roadside Representative in Long Beach, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Benefits, lots of overtime opportunities, bonuses if you make goal. Occasionally they would pass the snack cart around and you would get free unhealthy snacks.

    Cons

    Everything. The culture, the management, the members, the unrealistic expectations. Sitting in a chair for 8 hairs and having less than 10 mins. If you get stuck on a call and go over break-you're in trouble. There is no set of rules. Many times have I been told that the member guide is a gray area. So basically, members can get away with just about everything; even though they push you in training to say no no no to everything. I despise this position. If you like to get treated like crap by management and the members, then you'll fit right in.

    Advice to Management

    Get a set of rules and stick to it.


  2. Helpful (2)

    "Racist company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Taker in Voorhees, NJ
    Former Employee - Call Taker in Voorhees, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Pretty easy job to do

    Cons

    Racist south jersey office.
    Extreme blatant disgusting comments made by older employees.
    You better not say anything or else your out of there.
    No respect for your work or time.
    No respect for members


  3. Helpful (2)

    "Claims Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in Grand Rapids, MI
    Former Employee - Customer Service Associate in Grand Rapids, MI
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Good health care plan, dental, and optical. Paid days off after 90 days.

    Cons

    Old school computer system, Management does not want to leave the 1980's. Computer systems that you work from are archaic and not insurance claim friendly. Management spends a huge amount of time micro managing employees....to the point they are really counterproductive. If Management wants to get rid of you, they will pull calls that they feel are bad and put those on your review. The amount of rules this company has is beyond believe. Again, this goes back to micro managing every move you make along with going to the rest room. They want you to be friendly to clients, but be robotic in reading scripts. Those 2 don't go together.

    Advice to Management

    Step into 2017. Micro managing has never produced good employees. Also, people need more than 15 minutes a week to use the rest room. Management gets so caught up in stalking, listening to calls, micro managing, listening to gossip, and trying to keep their jobs, that they totally miss the point of what a good manager is about. That is partly true because upper management is micro managing them.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (6)

    "Customer Member Counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Providence, RI
    Current Employee - Call Center Representative in Providence, RI
    Doesn't Recommend
    Negative Outlook

    I have been working at American Automobile Association (AAA) full-time (More than 5 years)

    Pros

    A Paycheck and that's it !!

    Cons

    Call center is a joke -- took on many clubs with no help, not allowed to get up from your seat, cannot talk to anyone, breaks and lunches change everyday some employees have to go to lunch at 10:30 am, cannot voice your opinion or your a troublemaker -- and lots of favoritism !!!

    Advice to Management

    This is why no one will work their and have trouble keeping good employees !!


  6. Helpful (2)

    "Worst Job Ever"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Emergency Roadside Representative in Burbank, CA
    Former Employee - Emergency Roadside Representative in Burbank, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    Pros

    Co workers and that's it

    Cons

    Everything else. Worst company I've ever worked for. Beyond stressful. Nothing about how they do things makes sense.

    Advice to Management

    Start over


  7. Helpful (2)

    "Worst place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Virginia Beach, VA
    Former Employee - Call Center Representative in Virginia Beach, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Automobile Association (AAA) full-time (More than 10 years)

    Pros

    No good pros. Waste of time and a very hostile work environment with very little work life balance. It's a job that's all I can say!!

    Cons

    Uneducated management. Racist, sexist attitudes, and guilty of unsavory business practices. If you have any business ethics or morals, don't work at AAA Tidewater. Some employees miss their goals three years in a row and were still allowed to get their bonuses and most importantly, keep their jobs. They actually let a supervisor with 20+ years go for "poor work performance " but how is it possible to be at a job for that long and not ever been accused of this issue some other time in the past? It appears Management resented this employee mainly due to racial issues and being the most qualified person in the department including the manager, to get the job done. New management is best friends with the "ceo" (small letters for small people). Perceived favoritism, racism, and overall incompetence rule at AAA Tidewater Virginia from HR to Membership, to ERS. If you really care about people, stay away from this company, they couldn't care less about you or their members.

    Advice to Management

    Stop getting your uninformed employees to stop pencil whipping documents, back dating cash receipts, and encouraging employees to lie to customers about products and services that are mediocre at best.


  8. Helpful (1)

    "DSU Agent"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Sales Agent in Coppell, TX
    Former Employee - Insurance Sales Agent in Coppell, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) (More than 10 years)

    Pros

    Nice facility with amenities that made the work day more comfortable.

    Cons

    Management does not encourage a growth oriented culture. Managers themselves are very constrained. Group think coupled with strong undercurrents of the "Hawthorne Effect" suffocated any fresh or productive perspectives.

    Advice to Management

    Be true to the proclaimed "member centric" mission. Encourage a culture where employees feel comfortable providing valuable input; as opposed to just saying that employees should feel empowered to speak up. Continue driving focus toward taking care of the members discourage this cancer of speaking negatively of various members amongst employees


  9. Helpful (1)

    "MSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Membership Sales in Lake Oswego, OR
    Former Employee - Membership Sales in Lake Oswego, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Benefits are ok. You're guaranteed 40 hours.

    Cons

    Everything else. Management is terrible. Pay is terrible.

    Advice to Management

    Find other employment please. They need to hire within. All but 2 supervisors are good.


  10. Helpful (3)

    "AAA Missouri is MISERABLE."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    Free AAA membership. Pay at the supervisory level is decent.

    Cons

    Where do I even begin? Management is completely out of touch with their employees and no one has a clue how to appropriately talk to people. The HR Department is a joke and does everything it possibly can to avoid having to investigate sexual harassment issues. The Call Center is absolutely disgusting - the carpet and walls are stained. There are loose wires and equipment laying around everywhere.

    The supervisor staff has people who have absolutely no people skills whatsoever. The goals are not just unrealistic, but if you don't meet one of their precious numbers, you immediately go onto a warning that you'll inevitably be on for months because everything is based off of the member's perception of you.

    Policy's change daily and it's barely communicated to anyone. They look for every reason they possibly can to put you on a warning. The attendance policy is BRUTAL - if you call off on January 1, 2017, you get an 'incident' that does not fall off of your record until January 1, 2018. If you get 5 of these incidents - which are not hard to get, considering that you also get them for being even one minute late - you're put on a warning and there goes your bonus.

    And if all of this wasn't enough, employees are treated like sub-human garbage. Employees are harassed constantly about spending TEN SECONDS in wrap up. At one point, our RTA was telling people they COULD NOT GO TO THE BATHROOM! People get sick and are forced to stay because they don't want to lose their jobs. I've seen people vomiting in trash cans at their desk between calls that have been told they can't leave because of CALL VOLUME!

    During the height of the summer, the air conditioning went out 3 or 4 times and employees were forced to work in offices where the temperatures were over 90 degrees. People were getting sick and having to go home.

    This is one of the most toxic, terrible work environments I've ever been a part of. We have had close to 30 people just up and quit in the last two months. Besides maybe three supervisors in the Call Center, no one cares about you, your development or anything but the numbers. You will be nitpicked, harassed, talked down to and treated like a child. Do not work here. You are making a giant, giant mistake.

    Advice to Management

    What does it matter? No one is going to listen to anything that anyone has to say. Upper management is being controlled by AAA Southern Cal and they just do whatever they say.

    If I had one suggestion - Stop treating your employees like this and actually discipline the supervisors who are either constantly absent or treat your agents like crap. Oh and actually start taking sexual harassment allegations seriously rather than sweeping them under the rug.

    None of this, mind you, will actually happen because the managers, supervisors and upper management are all friends outside of work and they've all been here for decades.


  11. Helpful (4)

    "Bad Experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Developer in Costa Mesa, CA
    Former Employee - Software Developer in Costa Mesa, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Automobile Association (AAA) full-time

    Pros

    Location in the Orange County

    Cons

    I worked in MRM Portal. They lack technical skills to work on anything decent. They have no project meetings and the delivery time of any project is very slow. They treat contractors very unfairly too with a pure lack of communication. Takes weeks and months to get permissions to work on tasks. They have no kitchen facilities as well so good luck getting a tea or warming anything. They micromanage all the time.

    Advice to Management

    Change the MRM Portal Dysfunctional team


Showing 154 of 887 reviews
Reset Filters