American Automobile Association (AAA) Reviews | Glassdoor

American Automobile Association (AAA) Reviews

Updated June 27, 2017
178 reviews

Filter

Filter


2.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
39 Ratings

178 Employee Reviews

Sort: Popular Rating Date

Pros
Cons
More Pros and Cons

  1. Helpful (3)

    "Life is too short"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Denver, CO
    Current Employee - Customer Service Representative in Denver, CO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) part-time (More than a year)

    Pros

    Flexible work schedules, good coworkers

    Cons

    Upper management is old boys club (and I do mean old), claim they put the member first but it is not putting the member first to routinely leave the member stranded on the side of the road 3-5 hours. If a person needs service between the hours of 8-5, Mon-Fri in Denver they are fine. Outside of normal hours or outside of Denver the member is abandoned. Which means that every single call a customer service representative who works outside of normal hours has to deal with is irate. AAA will cut a member off for nonpayment but abusing the staff is acceptable. The pay is not great and there is almost zero opportunity to advance.

    Advice to Management

    If you are going to fail to provide enough drivers to service your members , and you are going to fail to back your customer service reps up and allow them to be abused by members you need to pay a LOT more.


  2. Helpful (1)

    "Not what it should be"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tow Truck Driver in Portland, ME
    Former Employee - Tow Truck Driver in Portland, ME
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    Benefits (Full Medical, Dental, Vision, Life Insurance and Retirement)

    Cons

    Salary, Morale, Treatment of Employees, Risks, Short term disability (2/3s pay minus benefits and taxes, leaving you broke if you're out of work).

    Advice to Management

    Morale is low. Fleet is essential and we are the face of your company, but California sees us as dirt. Major changes are necessary.
    Tow Drivers are constantly in dangerous situations, and not compensated more for it. Requests and needs fall on deaf ears.
    No leadership from supervisors, unless it's laden with guilt.
    Leadership is quick to ask for favors and demand more from employees, but soon forgets about them.
    Employees are treated about as well as the trucks, which isn't well.

  3. Helpful (4)

    "AAA Michigan Insurance Agent Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Agent in Detroit, MI
    Current Employee - Insurance Agent in Detroit, MI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Automobile Association (AAA) full-time (Less than a year)

    Pros

    Training was paid, system was easy to learn, recognizable brand.

    Cons

    AAA has the 2nd highest insurance rates in the State of Michigan, and we are headquartered in Dearborn. Our upper management level sucks and offers no support. If you bind a new policy for a former AAA policy holder who hasn't left the company for longer than 6 months either corporate or their former agent gets credit for the sale which is nonsense! Successful sales at this company is a joke, if you get 20 cars in a month your a legend there.. the sales are pitiful. Since 2011 we have lost 40% of our policies due to ridiculous rate increases. I'd strongly advise going to Liberty Mutual or Allstate. AAA has no competitive advantage. They force people to buy memberships $52 annually just to get insured. This isn't Costco... This company needs serious Re-Construction. No 401k, Or medical/dental insurance. Oh yeah our rates and leads are terrible.

    Advice to Management

    Fire Matt Tack, and all the other people in upper level management. The company is ran by people with poor sales backgrounds. Its a shame.


  4. Helpful (1)

    "Don't Judge a Book by it's cover"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Portland, ME
    Former Employee - Anonymous Employee in Portland, ME
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than 5 years)

    Pros

    Helping people when the need you most

    Cons

    No Work / family life balance. Very clicky, low pay.


  5. Helpful (1)

    "Great Co-Workers, Horrible Management & HR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Providence, RI
    Former Employee - Supervisor in Providence, RI
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    Great benefits available (but costly), general positive attitude, co-workers were awesome.

    Cons

    Management and HR would backstab you in a minute if it could help them. Little growth opportunity.

    Advice to Management

    Get rid of the old wood and the Mad Men philosophy of the 1960's.


  6. Helpful (3)

    "Jokers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Agent in Avon, OH
    Former Employee - Travel Agent in Avon, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Automobile Association (AAA) full-time (Less than a year)

    Pros

    Loved working with clients and planning trips.

    Cons

    Told you receive commission,don't hold your breath. Not for at least a year after employment. Manager CONSTANTLY on you to push sales of the Credit card & referrals for insurance, not there for the clients but to boost management's pockets. No uport from management.

    Advice to Management

    Need to all take managerial lessons on how to work with a staff. Need to also take social skills.


  7. Helpful (3)

    "Shockingly Basic, Outdated Technology, Extremely Disjointed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Providence, RI
    Current Employee - Call Center Representative in Providence, RI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) part-time (Less than a year)

    Pros

    Nice to be a part of a non-profit organization that helps people.
    No maximum/minimum call time: call center reps can help a member on the phone for as long as it takes to make them happy without having to suggestive sell useless products and services.
    Crappy technology: also a con, but easy enough to learn since they do not invest in quality tech.
    Weekly Pay: this is actually the law in Rhode Island and they are one of few companies that obeys it, unless you're salary, then they still break local laws and pay you bi-weekly.
    "Work force mangement" system is brand new (how is this NEW?) and therefore not something you will be penalized for since no one knows how to use it despite the fact that it's super basic.
    IT/Tech positions could be done by little kids bc every system they use is so basic.

    Cons

    Crappy technology: just got the ability to GPS location spot based on the caller's phone signal with the last MONTH. This is absolutely embarrassing for a company over 100 years old.
    Calls have to be MANUALLY routed by the call center rep to the appropriate AAA club, which could be one of hundreds within the US. Calls come based on the caller's cell phone area code and NOT their actual location. ABSURD.
    If you've worked anywhere with even slightly updated systems, this place will seem like a kid running a lemonade stand.
    THERE IS NO WHERE TO PARK?! No exaggeration. This is actually laughable for a company that prides itself on keeping people safe, and yet I have to park on a busy corner intersection and risk life, limb, and property damage everyday.
    There are "reserved" signs on every single call center desk even though the only assigned desks are for supervisors. There is not a single shred of organization to how call center reps are seated so when a dispatcher needs to find the rep who took a call, it's a wild goose chase. Not to mention the spread of germs is rampant bc all space is shared space.
    If you need to call out sick, you probably won't get in touch with your supervisor and have to trust that whoever took your information actually relays it to your boss.
    There is NOTHING to do between calls except talk with your near by co-workers or twiddle your thumbs. I see a lot of people reading books or knitting. I shouldn't have to bring a hobby with me to work.
    Good luck if you urinate a lot: every bathroom break is monitored. Cool right?

    Advice to Management

    Don't refer to call center reps as "first responders" when the technology is such a far cry from that of actual first responders.
    Create a system for the call center cubicles. It only takes one call in which precious minutes are wasted because no one can find the person who took the call and the member in need of service is seriously injured or killed while they wait on the side of the road. Nothing short of irresponsible and careless.
    New hire training is also a joke. Being taught by a person who has NEVER taken a single call as a call center rep is just ridiculous. There are plenty of seasoned call center reps that would love to impart their wealth of knowledge and people skills and instead, some inexperienced, mannerless ice cube of a woman is teaching what she knows nothing about. Smooth.
    This is the quickest I have outgrown a job. So dissapointed.

  8. Helpful (1)

    "AAA"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Specialist in Huntington Beach, CA
    Former Employee - Service Specialist in Huntington Beach, CA
    Doesn't Recommend
    Positive Outlook

    Pros

    Established , good benefits, good hours, enormous amount of training, good co workers.

    Cons

    Management not interested in assisting you succeed.

    Advice to Management

    Management cold!


  9. Helpful (2)

    "Antiquated company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    Job security is relatively stable. Infrequent needs to work over 40 hours a week.

    Cons

    Management is not transparent at all.
    Employees aren't trusted to do a good job.
    Developers are not allowed to use best tool for the job.
    Old development tools.
    Micromanagement.
    Loud work space.

    Advice to Management

    Address all the problems listed in cons.


  10. Helpful (2)

    "Wcny"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Syracuse, NY
    Former Employee - Member Service Representative in Syracuse, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    There were some really great people that worked with you on the floor, and helping people is always a positive.

    Cons

    Western and central ny aaa has been going in bad directions under newer management. Always looking to make money instead of take care of customers. They only value people who either make money or appeased managements idea of "eye candy". Favoritism was heavy. Many employees of 10 and 20+ years were let go for reasons that didn't make sense or to move management favorites into better positions. Be wary.

    Advice to Management

    Start caring more about what customers need and stop pushing money in every chance you get. Pretending that you're doing things for the clients isn't the same as actually doing things for the clients.


Showing 178 of 929 reviews
Reset Filters