American Automobile Association (AAA) Reviews | Glassdoor

American Automobile Association (AAA) Reviews

Updated August 20, 2017
278 reviews

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3.0
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American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
44 Ratings

278 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "IT Dept"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at American Automobile Association (AAA) full-time (Less than a year)

    Pros

    Great people to work with
    Benefits are great

    Cons

    No appreciation for employees hard work

    Advice to Management

    Appreciate employees hard work at times


  2. "-"

    StarStarStarStarStar
    Former Employee - Travel Agent in Grand Rapids, MI
    Former Employee - Travel Agent in Grand Rapids, MI
    No opinion of CEO

    Pros

    Good hours with plenty of paid holidsys. Great team atmosphere. Very good training programs.

    Cons

    The pay was minimal. Commission was a very low percentage.

    Advice to Management

    Change pay structure for travel

  3. "vice president"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    great benefits and weekends off

    Cons

    low wages and bad hours


  4. Helpful (2)

    "Not as great as it seems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Specialist
    Former Employee - Branch Specialist
    Doesn't Recommend

    I worked at American Automobile Association (AAA) full-time

    Pros

    - Good pay for the work
     - No bachelor's needed
     - Decent benefits
     - Company trains for every position

    Cons

    HUGE emphasis on "cross-selling", essentially getting people to agree to getting a life insurance or auto insurance quote, apply for a credit card, talk to a travel agent, etc. Performance is based almost entirely on hitting or falling short of these goals. It takes a nice, technical customer service job and turns it into an awful, pushy, salesman-like position. The managers get pressure from the region, the supervisors get pressure from the manager, and guess what rolls downhill?

    The only people who advance are the ones who "play the game", being sycophants to the managers, snitching on coworkers, etc. By the time they get to a managerial or regional position, they're pretty much miserable people.


  5. "Good company"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Good people to work with

    Cons

    Work can sometimes get tiring

    Advice to Management

    Keep up the good work


  6. "GREAT okayish"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate
    Former Employee - Associate
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) (Less than a year)

    Pros

    It was a pleasure working and working and working

    Cons

    It was sometimes, just- uggh sometimes

    Advice to Management

    listen to your people they know


  7. "Travel Counselor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at American Automobile Association (AAA) full-time

    Pros

    Work colleagues, customers, work environment.

    Cons

    Micromanaging, minimal fam trips and management would get annoyed if you were in a fam trip.

    Advice to Management

    Travel cousellors need to travel and get to know the destinations they are trying to sell

  8. "Expensive medical plans, constant changing environment, Good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst Entry Level
    Current Employee - Analyst Entry Level
    Recommends
    Negative Outlook

    Pros

    Good Co workers, Good salary, Good work hours. Overall the people and management are alright

    Cons

    Benefits are expensive, no room for advancement. Very busy work with few people to handle calls


  9. Helpful (2)

    "Big turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Great people, great management

    Cons

    Awful training process all over the place confusing, holidays you are promised off they will tell you the day before you have to work or get written up.

    Advice to Management

    Change the training process


  10. "Roadside Assistance Counselor"

    StarStarStarStarStar
    Former Employee - Roadside Assistance in Hamilton, OH
    Former Employee - Roadside Assistance in Hamilton, OH

    I worked at American Automobile Association (AAA) part-time (More than 5 years)

    Pros

    Name recognition across the globe. Some really great co workers. I made several friends. Pretty good 401 K Plan and defined contribution plan after 1000 hours of work.

    Cons

    Must follow scripts IN PRECISE ORDER or be marked off during performance reviews. Constant calls coming thru and just about everyone that calls is in panic mode. Most calls will not follow the script because the caller with give you information OUT OF ORDER. This will put you in difficult position of trying to follow a script (which changes all the time with or without notice) and hit your metrics or be human and help a follow person in need.

    Advice to Management

    I got along with all levels of management. Please be more sympathetic to the intense nature of the calls and the pressures of constantly handling them without pause.


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