American Automobile Association (AAA) Reviews | Glassdoor

American Automobile Association (AAA) Reviews

Updated February 6, 2017
129 reviews

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5.0
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American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
43 Ratings

129 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Member Services Counselor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) as a contractor

    Pros

    The companys' theme of safety, security and peace of mind approach goes above any company I have worked for.

    Cons

    Starting out is contractual and you have to reapply for a permanent position if there are any available that match your skillset.

    Advice to Management

    Keep up the focus.


  2. "Travel Agent"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Fair pay and commission

    Cons

    Complex formula for figuring sales

    Advice to Management

    None


  3. "Customer Advocate 1"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CA-1 in East Grand Rapids, MI
    Former Employee - CA-1 in East Grand Rapids, MI
    Recommends
    Positive Outlook

    I worked at American Automobile Association (AAA) full-time (More than 8 years)

    Pros

    Flexible work schedule, lots of overtime. Lots of training.

    Cons

    Mandatory Overtime, all the time. Shortened breaks often, due to work load. Member customer focus has faltered a lot over the years.


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  5. "MUST KNOW"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mechanic
    Current Employee - Mechanic
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Been here a couple weeks home away from home i am 33 in have worked in 6 shops in have never seen anything like it.did u know AAA has car,home in life insurance. i did not even know that had a shop till i applied.If u are a mechanic at a shop at least a C tech in u are not happy for 30 minutes out of the 50-60 hours a week come to AAA amazing benefits.Paid vacation after 6months another paid vacation after u reach 12 months. AAA sells car,home and life insurance. U can actually get a AAA membership for your baby(newborn). If your child is with the babysitter in they break down on the highway no panic u can put there AAA card in the babybag in there covered. i am really not the review type i just felt like i just learned a secret that has been kept from me.Do not take my word for it just check it out.

    Cons

    There are no cons


  6. "Call Center Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time (More than 8 years)

    Pros

    Great place to work its really more than a job its a career at AAA and as long as you give 100% of yourself and stay motivated and be your best you then you will be successful!

    Cons

    24/7 365 days a year, rain or shine, blizzard or hurricane there are no snow days when working in the roadside service industry.

    Advice to Management

    Be patient coach and develop your folks otherwise no one learns and your stuck doing the job and managing yourself


  7. "Determined"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA) full-time

    Pros

    To interact with other people, learn new things and grow as a company

    Cons

    Getting behind on work. I like to be ahead

    Advice to Management

    Providing all the tools necessary to be most efficient in our job


  8. "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook

    I worked at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    Good place to work for

    Cons

    The downsize is that they moved to Dallas

    Advice to Management

    To bring the call center back to houston


  9. "Membership services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Norwalk, CA
    Former Employee - Member Service Representative in Norwalk, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time (Less than a year)

    Pros

    Everything is great I regret leaving

    Cons

    Some supervisor can be rude but hey that's every job


  10. Helpful (1)

    "Really good place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time

    Pros

    The benefits are up to a very high standard.

    Cons

    The hours can sometime be a drag, working till 8 or so at night and weekends.


  11. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Licensed Insurance Agent in Sacramento, CA
    Former Employee - Licensed Insurance Agent in Sacramento, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) (Less than a year)

    Pros

    employee and customer centric organization. great environment most are happy there and have been there a long time.

    Cons

    too constrictive for reps. Staying in the office and not being able to outside market is a miss for the company.

    Advice to Management

    be open to change and hear your staff. Utilize the talent that is in your branches.



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