American Automobile Association (AAA) Reviews | Glassdoor

American Automobile Association (AAA) Reviews

Updated September 12, 2017
148 reviews

Filter

Filter


5.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
53 Ratings

148 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. "Good atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Specialist in Bridgeport, WV
    Current Employee - Member Service Specialist in Bridgeport, WV
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) part-time (More than a year)

    Pros

    Salary, environment, management, incentives, co-workers

    Cons

    I don't have any cons


  2. "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) as an intern

    Pros

    Great pay and benefits. Great people.

    Cons

    There aren't really any cons!

    Advice to Management

    Keep it up!

  3. "Field Representative from 1981 to 1988"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Representative in Falls Church, VA
    Former Employee - Field Representative in Falls Church, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time (More than 8 years)

    Pros

    I worked as a hotel/restaurant field rep with national headquarters for 8 years. Excellent work environment, upper management under Jack Roberts very professional, ability to work with minimal supervision and deadlines being met. The AAA is an incredible company to work for. I started with a small club in Pa., moved on to a club in Florida and then Va. starting out as a domestic travel counselor then a World Wide travel agent until moving on up to Approved Accommodations. I would return to the company in a heart beat however they now require a 4 year college degree to do what I did. My loss.

    Cons

    No CONS come to mind

    Advice to Management

    Why not give some past employees, who have a good record with the company another chance at employment. Our experience is worthwhile and we are still capable of learning the new ropes.


  4. "Dispatcher"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispatcher in North Providence, RI
    Former Employee - Dispatcher in North Providence, RI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time (More than 5 years)

    Pros

    The company really cares about its members and constantly works to make improvements for their members and they treat their employees like family.

    Cons

    They sometimes do not receive enough credit for the excellent job they do.

    Advice to Management

    Thank your employees as often as you can, they are more loyal thsn you know.


  5. "New hire within the company looking for various career opportunities."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tire and Lube Technician in Virginia Beach, VA
    Current Employee - Tire and Lube Technician in Virginia Beach, VA

    I have been working at American Automobile Association (AAA) full-time (Less than a year)

    Pros

    Very Good Company to work for..no complaints at this time!

    Cons

    No known cons at this time


  6. "ERS Call Center Representative"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) part-time

    Pros

    Friendly environment, free membership, accommodating

    Cons

    late/early hours, take backlash from angry customers

    Advice to Management

    Keep up the good work! Great place to work.


  7. Helpful (1)

    "Great Business"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Diego, CA
    Former Employee - Customer Service Representative in San Diego, CA

    I worked at American Automobile Association (AAA) part-time (More than a year)

    Pros

    Traditional, sensible management. Unlike so many crazy companies that favor only a few

    Cons

    Cant think of any. If you are a good worker, honest, and dependable you will go far.

    Advice to Management

    Keep it up. Don't become like other companies

  8. "Battery Tech-Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Tire & Battery Tech in Portland, ME
    Current Employee - Tire & Battery Tech in Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Own truck, awesome benefits, great pay. Not stuck in an office.

    Cons

    Schedule can be crazy and blizzard days suck

    Advice to Management

    Create more room for advancement, hire better people.


  9. Helpful (2)

    "Great organization with many ways to maximize comp plan."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Sales Agent in Indiana, PA
    Current Employee - Insurance Sales Agent in Indiana, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Great benefits. Hard work is rewarded. Great atmosphere to accomplish your goals in.

    Cons

    Alot of computer systems to enter redundant info in. Need to simplify our record keeping and flow.

    Advice to Management

    Keep the fresh ideas and improvements coming. Lots of positive changes going on.


  10. "Summer Temp"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Intern - Anonymous Intern
    Former Intern - Anonymous Intern
    Recommends
    Approves of CEO

    I worked at American Automobile Association (AAA) as an intern (More than a year)

    Pros

    The people were amazing. It was fairly laid back and I was able to get lots of experience that helped me with getting other jobs.

    Cons

    The customers would get extremely angry because their insurance was going up and we can't do anything.


Showing 148 of 983 reviews
Reset Filters