American Automobile Association (AAA) Reviews | Glassdoor

American Automobile Association (AAA) Reviews

Updated October 17, 2017
954 reviews

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3.0
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Approve of CEO
American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
266 Ratings

954 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Employee Centric Mindset"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends

    Pros

    AAA Arizona does an admirable job of communicating with employees and has a respectable level of transparency. I do feel like there is plenty of opportunity here.

    Cons

    Office could be in a better part of town, but they are working on this.

    Advice to Management

    Stay on the current track, I like where things are going.


  2. "You want to work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Disapproves of CEO

    Pros

    Having spoken to counterparts at other AAA clubs, we have it pretty good in Arizona. The openness displayed by management, and the willingness to listen to new ideas is uncommon in the AAA world.

    Cons

    Career advancement feels limited because of the limited amount of turnover at higher levels in the company. Career paths are not clearly defined.

    Advice to Management

    A mentorship program to help with succession planning would be interesting to see. Love the open communications though, and the new Intranet is plenty helpful.

  3. "aaa midatlantic insurance group bought"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Wilmington, DE
    Current Employee - Anonymous Employee in Wilmington, DE
    Recommends

    Pros

    `This company is a place where many of us call home. There is a mutual respect and appriciation between management and staff. Benefits, continuing education and promotions are there for those that want to advance their careers.

    Cons

    Not sure what direction the compay is going since it was recently purchased. Employee moral is low at the moment because we as employees think that the staff will not stay in tact.

    Advice to Management

    I hope we as a "new company" will keep our spirit. Business is about profit, but I hope you remembered the numerous employees that have been loyal to the organization for 20 plus yrs.


  4. Helpful (2)

    "My personal growth was nurtured by my supervisors and co-workers."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member Service Representative in Heathrow, FL
    Current Employee - Member Service Representative in Heathrow, FL
    Recommends
    No opinion of CEO

    Pros

    Working for national corporation has it's perks in higher salaries and better benefits. But the feeling of being part of a team was an unexpected benefit.

    Cons

    The only con I can think of was that we weren't very busy in our department and had quite a bit of down time. I guess that's a good thing considering we handled complaints and problems.


  5. "wonderful"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Durham, NC
    Former Employee - Customer Service Representative in Durham, NC
    Recommends
    Approves of CEO

    Pros

    you can advance as far into the company as your willing to go. free membership, can relocate and work with any AAA as long as ther eis opening

    Cons

    the pay could be higher


  6. "Only been there 1month but so far I think I've made a good decision"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Assistant in Dearborn, MI
    Current Employee - Support Assistant in Dearborn, MI
    Recommends

    Pros

    Training, benefits, co-workers are nice, work atmosphere not as esthetically please as hdqtrs, but adequate

    Cons

    As with every new job: It took a few days for computer to be hooked up correctly. The training I was required to take familiarized me with the software but did not how to do my job. My job is complicated. My training should have been in a class room setting but instead I was trained by sitting with one of my co-workers while they told me what to do.

    Advice to Management

    Managers should be people who are experienced and versed in the department they manage.


  7. Helpful (1)

    "Stable, Good, Slow, No lay outs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Marketing in Lake Mary, FL
    Current Employee - Digital Marketing in Lake Mary, FL
    Recommends
    Negative Outlook

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Stable company, with no many lay outs, with a complex infrastructure and business model.

    Cons

    A little slow reacting to industry changes

    Advice to Management

    Hire younger people

  8. "homeowners claims adjuster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Homeowners Claims Adjuster
    Current Employee - Homeowners Claims Adjuster
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    - good pay
    - no micromanagement
    - respect my decisions
    - easy to speak with managers and the ability to speak with upper management
    - great benefits

    Cons

    I wish that I had the opportunity to work with cat and travel more

    Advice to Management

    The systems need to be updated


  9. "AAA The Best Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Agent in Las Vegas, NV
    Former Employee - Sales Agent in Las Vegas, NV
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than 10 years)

    Pros

    I started my career handing out maps and went from their to touring counselor, claims, underwriting and finally sales where I recieved several awards throught my career and several trips. The offices are all styled the same so you can go from one office in californial to one in Nevada and everything wil be in the same order and arragement.

    Cons

    Long hours, weekends, and access to your clients from home as well

    Advice to Management

    You/re all great, but please assist new agents more, it takes time to build referrals and sometimes other agents may see a new agent as a threat and not take them under their wing.


  10. "I love working here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at American Automobile Association (AAA) full-time (More than 5 years)

    Pros

    The pay is reasonable and people are professional.

    Cons

    Create more opportunities for advancement.


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