American Automobile Association (AAA) Reviews | Glassdoor

American Automobile Association (AAA) Reviews

Updated August 14, 2017
926 reviews

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3.0
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American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
255 Ratings

926 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. Helpful (1)

    "Infighting at its best"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Operator in Virginia Beach, VA
    Former Employee - Call Center Operator in Virginia Beach, VA
    Doesn't Recommend

    Pros

    There are none. Oh, I almost forgot, free basic roadside service.

    Cons

    Backstabbing. lack of opportunity to advance. If you want a job and nothing else, this is the place to work.

    Advice to Management

    Not all employees need school supplies. What are you doing for us?


  2. Helpful (3)

    "Train your management team. Bring the company into the modern age."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Travel Counselor in Atlanta, GA
    Current Employee - Travel Counselor in Atlanta, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    A paycheck and benefits that is why you would work for them. They do not encourage thinking outside the box. Employees are penalized for thinking of new and unique ways to promote travel to the general public. They still have a 1970's thinking on how to do business. Software is old and obsolete.

    Cons

    Managers are not responsive to daily needs. Policies are old and outdated just like management styles. Pay is not up-to-date with current industry standards. Office atmosphere is very dated and does not lend itself to making you feel happy about the surroundings. The work areas are not suitable to have private conversations with clients at desks. Giving credit card information and dates when you will be away from home should be more private.

    Advice to Management

    Learn how to manage.

  3. Helpful (4)

    "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Agent in Costa Mesa, CA
    Former Employee - Sales Agent in Costa Mesa, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    it's a fun place, the coworkers are great, andpeople are always joking fun, there's a lot of throwing things around and if you want a place to have fun at, then AAA is it. However, if you want a job that is seriouls and a real career, AAA is not it. There's a lot of leads, and there's a lot of disrespect and it's a boy's world. it's not fun at all. another good thing about AAA is that they are always giving out free food, which is pretty great. they take you on nice trips too if you make your quota.

    Cons

    if you dont make your quota, watch out. you are in very big trouble if you dont make your quota because then they will change your hours, they will change your work schedule, your quota, your manager, and your desk. They will do everything to make your life misreble if you do not complete quota. also, the management will treat you like crap every single day, every single hour, every single minute. they dont care about you, you are just a number to them. they will get rid of you at the first change they get. so beware, do not join AAA

    Advice to Management

    Be Nicer


  4. Helpful (3)

    "Run in the opposite direction."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Examiner in Irvine, CA
    Former Employee - Claims Examiner in Irvine, CA
    Doesn't Recommend

    Pros

    Diversity-oriented, decent benefits, excellent front line work force.

    Cons

    If you're a serious and professional claims examiner, run in the opposite direction. Recently implemented phone answering protocols force you to constantly (20-30 times per day) answer phone calls from any caller, whether or not it's regarding a claim you are handling, in addition to your own phone calls. Very stressful, with minute-to-minute control of your phone time, calls answered, dropped, etc.

    Advice to Management

    Your claims managers and directors should be hired only if they have front-line claims experience at some point in their careers.


  5. Helpful (3)

    "Call Center"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Grand Rapids, MI
    Former Employee - Member Service Representative in Grand Rapids, MI
    Doesn't Recommend
    No opinion of CEO

    Pros

    this position paid quite well

    Cons

    we were tied to the phone in the call center

    Advice to Management

    i dont have any advice to management except that its very hard to work in a call center and those employees should be valued


  6. Helpful (1)

    "Think twice before accepting a job with AAA Alabama."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Birmingham, AL
    Current Employee - Manager in Birmingham, AL
    Doesn't Recommend

    Pros

    Many of the employees of AAA Alabama are very friendly and welcoming. The majority of hourly workers are very hard working. The headquarters facility is a modern building. .

    Cons

    Check are often not received on time. Upper and middle management are extremely incompatible of operating the business. .Turnover rate is very high. Salaries are very low while work expectations are very high. Raises were not given as promised. Absolutely no job training is offered. Very high stress environment.

    Advice to Management

    The vast majority of your hourly workers state wide work very hard under heavy stress and should be compensated fairly.


  7. Helpful (6)

    "The opportunities that we were told were available arent which creates a very low morale amongst employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Direct Sales Licensed Insurance Agent Property and Casualty in Irving, TX
    Current Employee - Direct Sales Licensed Insurance Agent Property and Casualty in Irving, TX
    Doesn't Recommend

    Pros

    1. Management is very flexible with your work shift/schedule. You are able given one hour to arrive to work and you're not considered late until you're 1 hour and one minute late.
    2. Your Property and Casualty License is reimbursed by the company. Training materials to study are also provided.
    3. 24 hour workout facility on site as well as a full service cafeteria
    4. You can receive up to 10 occurrences before you get a verbal. (This includes missing a whole day of work unplanned and being late)

    Cons

    1. If they pay for your license/training you are required to sign a 1 year contract to be a captive agent to AAA and if you quit prior to that, $2000 on a prorated basis will be deducted from your last check.
    2. The leads are MINIMAL. There are more agents than opportunities. They increased the sales force from 50 to over 100 and the leads remained the same. It's an incoming call center environment where you quote people that need insurance. It's very possible to go an entire day and not receive 1 call that results in a quote/sale.
    3. The pay that the new hires were told to expect is extremely less than what we are actually making.
    4. There is no loyalty to tenured employees. They have been getting terminated for performace, which declined across the floor when the sales force increased drastically.
    5. Mandatory 1 Saturdays/month.
    6. Being on the draw system for compensation. If you don't make more than the draw you owe the $ back and you're hit with cancels (for up to a year after writing new business) that cause your commission to plumet.
    7. No casual dress days on Friday

    Advice to Management

    Show more appreciation to agents that have dedicated years of service. If you treat your employees right that will be loyal and dedicated to the company.

  8. Helpful (2)

    "Great if you never plan to work anywhere else. Otherwise, run."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Denver, CO
    Current Employee - Anonymous Employee in Denver, CO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Stability. 15+ or even 20+ years in the same job is normal here, not the exception.

    Cons

    Archaic, conservative corporate culture
    No advancement opportunities
    Zero communication between departments
    Incredible amount of paranoia/distrust of employees by management
    Employees are actively discouraged or penalized for suggesting improvements
    The company's outdated technology and anti-progressive culture means that staying here longer than a year or two will destroy your resume and your chances of ever getting another job in your field.

    Advice to Management

    I don't think anything I say would make a difference. Nothing will ever change at this company because the leadership genuinely does not understand how out of touch they are, and all succession plans are based on maintaining the status quo.


  9. Helpful (1)

    "Big Mistake"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Representative in Saint Louis, MO
    Current Employee - Claims Representative in Saint Louis, MO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Close to home, salary job,

    Cons

    No days off for 3 months after hire,
    lied to during hiring interview,
    sweat shop
    unrealistic work load
    lack of training
    horrible vacation time, then made to feel guilty if you use it

    Advice to Management

    Horrible customer service to insureds and employees. The work load is unrealistic and impossible. You cant return 20 voice mails a day, manage a 40+ diary, get new claims, and get incoming calls. The lack of training makes employees look bad. I feel like Im being thrown to the wolves everyday. Employees are scared of upper management and lower management makes sure you know your place, and not ask questions.


  10. Helpful (5)

    "BAD"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Insurance Specialist in Costa Mesa, CA
    Current Employee - Insurance Specialist in Costa Mesa, CA
    Doesn't Recommend
    No opinion of CEO

    Pros

    good benefits and retirement plan

    Cons

    Hard work unrecognized by management

    Advice to Management

    listen to your call center employees, they are your backbone


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