American Automobile Association (AAA) Reviews | Glassdoor

American Automobile Association (AAA) Reviews

Updated August 14, 2017
926 reviews

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3.0
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American Automobile Association (AAA) President and CEO Robert L. Darbelnet
Robert L. Darbelnet
255 Ratings

926 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "AAA road side service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) part-time

    Pros

    Great employees. Fun atmosphere

    Cons

    Dispatch could use some work.


  2. "Would not recomend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Helpdesk
    Current Employee - Helpdesk
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Love the people I work with

    Cons

    Very micro managed environment, constantly changing job priorities raises are little or non existent.

    Advice to Management

    Work on changing the culture in the company and may the job more rewarding as far a compensation.

  3. "You Will Be a Temp. Permanently if you Work Roadside Assistance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer in Heathrow, FL
    Former Employee - Customer in Heathrow, FL
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    If you need something temporary, this wasn't terrible for a call center position. Pay is good for a call center. Training was very well done. I got Mike as a trainer. He was fantastic and he was very helpful and upfront with what to expect on the floor. I'm still friends with a lot of the people from my class. 99% of the Roadside Call Center team were amazing to work with. The building and cafeteria are quite nice. There is always overtime available... because they're short-staffed always.

    Cons

    So many managers who have no power to do anything. The call center is chaotic; reminds me of a high school cafeteria including the drama. If you work on the roadside assistance team you are most likely a temp and you will be a temp forever. There were people working as temps there for 10+ years making the same pay all that time. People employed directly by AAA are very clique-ish. 30 minute lunches and you MAY have time to either go to the bathroom or go get lunch. Everything is so far spread out and the bathroom cleaning schedules change often! Good luck with the input/output situation! On the weekends and at night, the cafeteria is closed and there is no good place to store food for your lunch break. Oh, and no sitting on the furniture in the lobby, because you're a temp therefore you're not worthy apparently. Parking is horrible unless you have a really late shift or a really early shift. Call Center people are not allowed to park in the parking garage because again, not worthy, also there's apparently limited space down there. Customers are generally either in a panic or are very rude. Good luck trying to send a tow-truck to someone who doesn't know where they are. It's fun using Google Maps while trying to get the caller, who is super upset, to tell you what they see around them. Try guessing how far into the forest a person is in BC, Canada (when you're in Florida) is so you can decide which tow-truck company to call! Then your next call, try telling a sweet, little old lady with a flat tire that we can't send anyone out because the AAA card she got in the mail isn't an actual card, it's just part of an advertisement and she's going to have to pay a lot of money for me to send someone out right now. If you get a AAA battery warranty call, you are in for a real treat! The batteries are garbage and the poor sucker who bought it is now pissed off 6 days later, didn't keep the receipt for an overpriced piece of junk, and you get to take all of that heat!

    Advice to Management

    Update your software, give your call center reps more tools to work with to help your customers, either lower your prices or give people more bang for their buck, maybe treat your temps like the human beings that they are, and keep your cafeteria open 24/7... you know... for the people handling your cash cows, I mean customers.


  4. "Call Center"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Automobile Association (AAA) full-time

    Pros

    Run fast if its call center

    Cons

    Run very very away fast

    Advice to Management

    Shiva learn what the meaning of coaching is.


  5. "Satisfied"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time

    Pros

    Equality training good pay good benefits

    Cons

    Not alot of over time, strict on attendance


  6. Helpful (1)

    "Travel Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Agent in Johnstown, PA
    Former Employee - Travel Agent in Johnstown, PA
    Doesn't Recommend
    Negative Outlook

    I worked at American Automobile Association (AAA) full-time (More than 10 years)

    Pros

    Good benefits and recent change of hours was great.

    Cons

    After 20 years of being a loyal employee, they change our pay and base the new scale on agents in a prospering area, their area. Agents in all the other offices are making less, while the agent in the main office are making more. Travel management lacks knowledge and skills required to grow travel business and penalize the employees while they take raises. They are using ideas that have worked in other clubs, but the demographics are not the same, and don't work here.

    Advice to Management

    You need a qualified leader/motivator with travel business knowledge


  7. "-"

    StarStarStarStarStar
    Former Employee - Travel Agent in Grand Rapids, MI
    Former Employee - Travel Agent in Grand Rapids, MI
    No opinion of CEO

    Pros

    Good hours with plenty of paid holidsys. Great team atmosphere. Very good training programs.

    Cons

    The pay was minimal. Commission was a very low percentage.

    Advice to Management

    Change pay structure for travel

  8. "Great Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Supervisor in Roanoke Rapid, NC
    Current Employee - Assistant Supervisor in Roanoke Rapid, NC
    Recommends
    Positive Outlook

    I have been working at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    Advancement, friendly co-workers, great environment

    Cons

    Only thing that could be better is pay


  9. "Good company, bad employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    The pay rates, employee benefits and company incentives are good.

    Cons

    The workplace environment and office politics. The drama between Member Services and Travel Agents competing over Disney packages is frustrating. I also experienced a lot of "back stabbing" between employees "stealing" each other's customers and commissions. Even talking to the office manager did nothing to fix the problem because she has her "favorites" and let's them get away with bullying others, etc. It's the main reason I left the company.

    Advice to Management

    Come up with policies to eliminate the back stabbing competitiveness among employees. Perhaps remove Disney Packages from Member Services and only have travel agents working on them. Or some way to enter the customer in the computer system as assigned to you while you work on researching their Disney vacation options, so that one person doesn't do all the research and the customer leaves with info to consider, only to return on what happens to be your day off and another agent gets all the commission credit by simply entering what the customer has decided upon! It's an unfair system that fosters a negative work environment.


  10. "Branch Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Louis, MO
    Current Employee - Anonymous Employee in Saint Louis, MO
    Recommends
    Negative Outlook

    I have been working at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    Great benefits and opportunities to advance

    Cons

    No office balance for taking care of customers and low wages

    Advice to Management

    Need to create a better work-life balance


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