American Automobile Association (AAA) Reviews | Glassdoor

American Automobile Association (AAA) Reviews

Updated November 15, 2017
964 reviews

Filter

Filter

Full-timePart-time

964 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
More Pros and Cons

  1. Helpful (1)

    "People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Specialist in Heathrow, FL
    Current Employee - Product Specialist in Heathrow, FL
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Great people to work with, pretty good benefits.

    Cons

    Some of the rules are petty and just serve to bring down morale

    Advice to Management

    Fight for the rights of the employees


  2. "Company Politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Emergency Roadside Assistant in Burbank, CA
    Current Employee - Emergency Roadside Assistant in Burbank, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Pros

    good pay, nice health benefits

    Cons

    Company expectations are the same for each shift. People that work graveyard for this company are not able to move up in the company, because it is less likely to meet stats after hours.

    Advice to Management

    Change your standards so everyone in the company has the same opportunity to excel in the company.

  3. "No room for growth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales & Service Representative in Dearborn, MI
    Current Employee - Sales & Service Representative in Dearborn, MI
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    Known company, good pay if you just have a high school diploma (call center work), nice discounts

    Cons

    Management sucks, no room for growth, no work-life balance

    Advice to Management

    Listen to employees and stop trying to dictate; take a leadership class


  4. "PMG agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - PMG Agent in Coppell, TX
    Current Employee - PMG Agent in Coppell, TX
    Recommends

    I have been working at American Automobile Association (AAA) full-time (Less than a year)

    Pros

    pay is decent. opportunities for growth are countless

    Cons

    unorganized training and schedule unpredictability

    Advice to Management

    respond to emails please


  5. "Good Pay but zero work/life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Sales Agent in Costa Mesa, CA
    Former Employee - Field Sales Agent in Costa Mesa, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    lots of opportunity to make money

    Cons

    you will work very long hours, usually 6 days a week, from 1-10 your stress level will always be a 13, management is sleazy, unrealistic sales goals, they dont pay renewals so it just never stops.

    Advice to Management

    stop making sleazy salesmen managers, hire management based on other factors. the whole company is going down the drain because of it


  6. "clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) part-time

    Pros

    great atmosphere and room for advancement

    Cons

    strict polices that hold you back


  7. "Dispatcher for over 12 years!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dispatcher in Heathrow, FL
    Former Employee - Dispatcher in Heathrow, FL
    Negative Outlook
    Disapproves of CEO

    I worked at American Automobile Association (AAA) full-time (More than 10 years)

    Pros

    ??? Forced to write 20 words here so here they are.... There are no pro's to this company. They get worse every year!

    Cons

    Political Games. Management does does not stand behind their employees. They play Favoritism, policies change as the wind blows and they don't put them in writing. They expect employees to do double work with less help. Turn over is frequent because of the political games.
    Members pay their dues but service is the worst! Wait time could be over 4 hours and no one in dispatch cares. They lie to members all the time. They have no morals or values!
    AAA has enough gullible people to sign up. By the time they realize how bad the company is, there's still more signing up as those leave. The focus of this company is not customer satisfaction... it's how much money can they make with as little operation cost as possible!

    Advice to Management

    Management won't take advice. They are just puppets. This place just needs to be shut down.

  8. "sales/ customer service/ travel agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time

    Pros

    great team efforts w co- workers. pto, heath insurance; vacation time offered.

    great mix of customers and competitive

    Cons

    accounts with clients can become disrupted and causes issues between agents


  9. Helpful (1)

    "Travel Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Several locations across New York and Long Island to possibly work from

    Cons

    Salary is terrible and capped. Agents are treated poorly and given unrealistic goals to achieve.

    Advice to Management

    Pay hard working people an honest salary, and treat them like they matter to the company.


  10. "Overworked, micro-managed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service and Sales Representative in Dearborn, MI
    Former Employee - Customer Service and Sales Representative in Dearborn, MI
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    I went through extensive training-they make sure you are prepared to start in call center-friendly and helpful co workers

    Cons

    Mandatory over time EVERY week, micro managed, not enough employees stick around so calls are non stop and managers don't help and take any calls

    Advice to Management

    Manage current employees better so that people will stick around


Showing 964 of 1,007 reviews
Reset Filters