American Automobile Association (AAA) Reviews | Glassdoor

American Automobile Association (AAA) Reviews

Updated April 20, 2017
853 reviews

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853 Employee Reviews

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  1. Helpful (2)

    "Jokers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Travel Agent in Avon, OH
    Former Employee - Travel Agent in Avon, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at American Automobile Association (AAA) full-time (Less than a year)

    Pros

    Loved working with clients and planning trips.

    Cons

    Told you receive commission,don't hold your breath. Not for at least a year after employment. Manager CONSTANTLY on you to push sales of the Credit card & referrals for insurance, not there for the clients but to boost management's pockets. No uport from management.

    Advice to Management

    Need to all take managerial lessons on how to work with a staff. Need to also take social skills.


  2. Helpful (2)

    "Racist company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Taker in Voorhees, NJ
    Former Employee - Call Taker in Voorhees, NJ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Pretty easy job to do

    Cons

    Racist south jersey office.
    Extreme blatant disgusting comments made by older employees.
    You better not say anything or else your out of there.
    No respect for your work or time.
    No respect for members


  3. "Dispatcher / Call management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dispatcher in Nashville, TN
    Current Employee - Dispatcher in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at American Automobile Association (AAA) full-time (More than a year)

    Pros

    Decent pay, nice office and equipment, managers are good people, 14 Days PTO, Profit Sharing, Insurance, tuition reimbursement

    Cons

    Split days off, work one weekend day or both when first start but can bid on days off with good performance.

    Advice to Management

    Some areas of the country need some serious tow service facility upgrades.
    Need lists by States for RV and motorcycle service providers


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  5. Helpful (2)

    "Shockingly Basic, Outdated Technology, Extremely Disjointed"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Providence, RI
    Current Employee - Call Center Representative in Providence, RI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at American Automobile Association (AAA) part-time (Less than a year)

    Pros

    Nice to be a part of a non-profit organization that helps people.
    No maximum/minimum call time: call center reps can help a member on the phone for as long as it takes to make them happy without having to suggestive sell useless products and services.
    Crappy technology: also a con, but easy enough to learn since they do not invest in quality tech.
    Weekly Pay: this is actually the law in Rhode Island and they are one of few companies that obeys it, unless you're salary, then they still break local laws and pay you bi-weekly.
    "Work force mangement" system is brand new (how is this NEW?) and therefore not something you will be penalized for since no one knows how to use it despite the fact that it's super basic.
    IT/Tech positions could be done by little kids bc every system they use is so basic.

    Cons

    Crappy technology: just got the ability to GPS location spot based on the caller's phone signal with the last MONTH. This is absolutely embarrassing for a company over 100 years old.
    Calls have to be MANUALLY routed by the call center rep to the appropriate AAA club, which could be one of hundreds within the US. Calls come based on the caller's cell phone area code and NOT their actual location. ABSURD.
    If you've worked anywhere with even slightly updated systems, this place will seem like a kid running a lemonade stand.
    THERE IS NO WHERE TO PARK?! No exaggeration. This is actually laughable for a company that prides itself on keeping people safe, and yet I have to park on a busy corner intersection and risk life, limb, and property damage everyday.
    There are "reserved" signs on every single call center desk even though the only assigned desks are for supervisors. There is not a single shred of organization to how call center reps are seated so when a dispatcher needs to find the rep who took a call, it's a wild goose chase. Not to mention the spread of germs is rampant bc all space is shared space.
    If you need to call out sick, you probably won't get in touch with your supervisor and have to trust that whoever took your information actually relays it to your boss.
    There is NOTHING to do between calls except talk with your near by co-workers or twiddle your thumbs. I see a lot of people reading books or knitting. I shouldn't have to bring a hobby with me to work.
    Good luck if you urinate a lot: every bathroom break is monitored. Cool right?

    Advice to Management

    Don't refer to call center reps as "first responders" when the technology is such a far cry from that of actual first responders.
    Create a system for the call center cubicles. It only takes one call in which precious minutes are wasted because no one can find the person who took the call and the member in need of service is seriously injured or killed while they wait on the side of the road. Nothing short of irresponsible and careless.
    New hire training is also a joke. Being taught by a person who has NEVER taken a single call as a call center rep is just ridiculous. There are plenty of seasoned call center reps that would love to impart their wealth of knowledge and people skills and instead, some inexperienced, mannerless ice cube of a woman is teaching what she knows nothing about. Smooth.
    This is the quickest I have outgrown a job. So dissapointed.


  6. "Sales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Sales & Service Representative in Crystal River, FL
    Former Employee - Customer Sales & Service Representative in Crystal River, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time (More than 5 years)

    Pros

    Travel benefits as well as great compensation

    Cons

    Layoff due to business moved to internet sales

    Advice to Management

    N/A


  7. "Customer Advocate 1"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CA-1 in East Grand Rapids, MI
    Former Employee - CA-1 in East Grand Rapids, MI
    Recommends
    Positive Outlook

    I worked at American Automobile Association (AAA) full-time (More than 8 years)

    Pros

    Flexible work schedule, lots of overtime. Lots of training.

    Cons

    Mandatory Overtime, all the time. Shortened breaks often, due to work load. Member customer focus has faltered a lot over the years.


  8. "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Recommends
    Positive Outlook

    I worked at American Automobile Association (AAA) full-time (More than 3 years)

    Pros

    Good place to work for

    Cons

    The downsize is that they moved to Dallas

    Advice to Management

    To bring the call center back to houston


  9. Helpful (2)

    "Not a bad place to start"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Counselor in Newburgh, NY
    Former Employee - Member Service Counselor in Newburgh, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at American Automobile Association (AAA) part-time (Less than a year)

    Pros

    Good place to work. Great benefits available for part time people. The company acknowledges your hard work. Great rewards. Gifts cards are handed out sometimes, annual party. Overtime hours are always available.

    Cons

    Extremely high call volume, not enough people are hired. 1 person is taking at leat 500 calls in one shift, WAY TOO MUCH. You feel drained by the time you're punching out. We don't get paid enough for the amount of work we put in.

    Advice to Management

    Hire more people, and pay us better.


  10. Helpful (1)

    "not too bad"

    Star Star Star Star Star
    Former Employee - Call Center Representative in Lexington-Fayette, KY
    Former Employee - Call Center Representative in Lexington-Fayette, KY

    I worked at American Automobile Association (AAA) full-time

    Pros

    I had some personal issues at the time and they were very supportive but it was a hit or miss depending on the manager

    Cons

    adherencey was dependent on taking your break when scheduled. if you were on a call when you were supposed to be on break it messed up your stats

    Advice to Management

    overall good, could use some work


  11. "Membership services"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Member Service Representative in Norwalk, CA
    Former Employee - Member Service Representative in Norwalk, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at American Automobile Association (AAA) full-time (Less than a year)

    Pros

    Everything is great I regret leaving

    Cons

    Some supervisor can be rude but hey that's every job



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